Technical Account Manager

3 months ago


Cape Town, South Africa Helen Lucre Resourcing Pty Ltd Full time

**Location**: Cape Town

**Remuneration**: Market related

**HLR Reference #**:HLR7627

**Environment**:
Our client who develops a global telematics platform with a channel partners network of customers in over 100 countries and across 5 continents has an urgent requirement for a Technical Account Manager. The Technical Account Manager plays an important role in delivering exceptional customer service and fostering long-lasting partnerships across this global telematics platform.

**Pur**pose of the role**:

- Act as crucial bridge between the company and its partners, guiding them through the initial integration / on boarding process, offering tailored training sessions, and providing ongoing support to ensure their needs are met.
- Leverage a deep understanding of the platform’s capabilities to not only address technical challenges but also to identify opportunities for partners to enhance their operational efficiency and achieve their business objectives.
- From reactive support to proactively engaging with partners to understand their evolving needs, gather feedback on new features, and anticipate future requirements.
- Lead internal training sessions.
- Collaborate on creating and localizing engaging training materials and user manuals without losing the original intent.

**Qualifi**catio**ns and Experience Required**:
- Relevant 3-year degree or diploma
- 3 years + experience as an Onboarding consultant
- Experience in account management with the ability to offer insight into the product to enable clients to use the product effectively for their business
- Go between from clients to Developers / Business
- Understand integration of products across various clients
- Ability to train and write training manuals

**Consultant**: Debbie Wilke


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