Assistant Centre Manager
4 months ago
JOB SPEC - Assistance Center Manager (AM)
**Benefits**:
Medical Aid: Discovery Classic Smart plan for employees and max 2 children, under 18 (paid in full by the company)
Retirement Annuity: after successful completion of the probation period (6 months) - 10% of the basic salary paid by the company towards our RA benefit
Annual performance bonus
21 working days' leave
Free undercover parking
13th check = bonus paid out in birthday month
Working hours: Monday - Friday 9 am - 5 pm
PURPOSE OF THE JOB:
The Assistance Center Manager ensures the optimisation of the Assistance Centers' performance in line with the given company business strategy. He/she assures a high standard of assistance performance. He/she continuously strives to improve the professional quality of services about staff, case handling procedures, IT equipment, QA, and cost control.
**MAIN RESPONSIBILITIES**:
Scope of responsibilities: (The following list may not include all the duties assigned)
Implementation of company business strategy
Identifying the needs of current customers under their business development
Implementation of long-term targets in assistance operations
Compliance with legal regulations
Representing the company in meetings, negotiations
Controlling of assistance performance
Following standard and customized rules and procedures
Leading the team of Assistance Supervisors and Deputy Assistance Manager
A permanent control of assistance workload, service level compliance, and efficiency, based on feedback from assistant supervisors and internal tools (Power BI, performance checklists, outcome from phone system, RON, etc.)
Support for assistance processes´ implementation in IT environment (call center, Globo, RON, others)
Monitoring and improvements of quality and cost control tools in assistance operations
Back-up for authorization of high-cost claims
Tasks defined by Disaster/Contingency Plan and Business Recovery Plan
Close cooperation with GM and Deputy Assistance Manager, mutual backing
Interfaces with CRM, HR, IT, legal and process development departments
International co-operation
Integration of EC PRG active 24/7 assistance into ECH structures
Participation in ECH Superusers' activities
Supervising regular communication with ECL
Following international development in the branch
Permanent improvement of professional qualification
In the company
Personally
Objectives:
- Focus on integration with Company and Customers´ needs
- To control 24/7 active assistance performance
- To build up and develop a Company position within the Group
POSITION PROFILE:
Education/knowledge and experience:
University degree
At least 7 years of working experience in Medical Assistance or similar industry.
Experience in leading a team of junior staff members,
Excellent at communicating user's needs to software specialists,
Customer Service oriented, Solution oriented,
Full computer literacy in Microsoft Office tools
Language skills:
Fluent in at least 2 languages, one of which must be English - German language an advantage
Other skills:
Flexible, stress-resistant, systematic, reliable, able to solve conflicts, team player and team leader, able to handle confidential information.
Work well under pressure
Strong communication skills
Other characteristics/specifics of the position:
Openness to take on-call responsibility to support the team
-
Call Centre Operations Manager
1 week ago
Cape Town, South Africa Call Centre Staffing Full time**Our client in the BPO sector is looking for a CCM Manager.** **Responsibilities**: - Conduct staff performance reviews, assess needs, cost/benefit analysis, and other operational strategy assessments. - Establish a high standard for productivity, quality, and customer service as well as define user guidelines. - Develop company systems for customer...
-
Centre Manager
9 months ago
Cape Town, South Africa Tower Group Full timeOur client is seeking a **Centre Manager**, which will be responsible for the success of their **Cape Town** branch. Their aim is to add onto their expertise in running a profitable business, retaining clients and exceeding client expectations. **The responsibilities are listed below, however is not limited to**: - Be the first point of contact for all...
-
Centre Manager
7 months ago
Cape Town, South Africa Ability Recruitment Full time**Job Information**: Industry **Property & Real Estate*** Work Experience **4-5 years*** Currency **ZAR*** City **Cape Town*** Province **Western Cape*** Country **South Africa*** Postal Code **7100** Responsible for the management of the Centre. Ensure investment growth and maximum income of Centre through effective Centre management and asset...
-
Retail Centre Manager
7 months ago
Cape Town, South Africa FPG Property Management Full timePOSITION PURPOSE To take responsibility for the day-to-day management of the Centre ensuring investment growth and maximizing income of the shopping centre through effective centre management controls. KEY PERFORMANCE AREAS 1. Assumes responsibility for the effective operations management of Centre and facilities. a. Centre Management - Keeps abreast of...
-
Call Centre Manager
11 hours ago
Cape Town, South Africa Recruitment Solutions Full timeAs the Customer Call Centre Manager - you will be responsible for the managing of the INBOUND and smaller outbound team of consultants. Oversee the day to day management, performance and ongoing development of teams. If you are a professional, high-performing individual with exceptional leadership and client service skills, then this might be a great...
-
Activity Centre Manager
7 months ago
Cape Town, South Africa Curro Holdings Ltd Full time**At Curro,** **we care.**: **Activity Centre Manager**: **Rosen Castle Tyger Valley** **Vacancy Reference: 17800**: Hey there, education enthusiast! Curro is on the hunt for vibrant teachers who love learning as much as teaching. Ready to spark curiosity, ignite passion and nurture the love for learning? Join the Curro clan and let's make education fun...
-
Outbound Call Centre Agent
3 weeks ago
Cape Town, Western Cape, South Africa NCR Management Centre Full timeJob Description:As an Outbound Call Centre Agent - Debt Collection, you will be responsible for proactively contacting clients via telephone and in writing to drive collections. The ideal candidate will have at least 12 months collection experience in a Call Centre environment and a strong understanding of debt collection.You will also possess excellent...
-
Retail Centre Manager
1 week ago
Cape Town, South Africa Macdonald & Company Full timeLooking to manage a trendy retail centre in Cape Town? Our client is a reputable commercial real estate services business with operations throughout all major cities in South Africa. Representing both private and listed landlords, this dynamic business provides bespoke facilities and property management services across all asset classes. They are currently...
-
Centre Manager
7 months ago
Cape Town, South Africa Tower Group Full timeOur client based in **Cape Town, Waterfront,** is seeking to employ a **Centre Manager.** The **Centre Manager** (CM) will be responsible for the success of our clients' Branch through his/her expertise in running a profitable business, retaining clients and exceeding client expectations. **The responsibilities will include, however is not limited to**: -...
-
Distribution Centre Driver
4 days ago
Cape Town, South Africa vida e caffe Full time**PURPOSE** The Distribution Driver / Assistant is responsible for transporting goods from the Distribution Centre to various vida e caffe stores and managing order and stock according to FIFO principles. **JOB DUTIES AND RESPONISIBILITIES** **DC DRIVER**: Assisting with loading and unloading goods from vehicles Transport goods to and from destinations...
-
Command Centre Manager
11 hours ago
Cape Town, South Africa Shoprite Group Full time**Purpose of the Job**: The purpose of the Command Centre Manager is to manage a full Security Command Centre Operation in a 24/7 working environment (including weekends) - utilizing and operating all the systems within the command centre, ensuring that all requests for assistance are attended to, and all electronic systems are operating to their optimum and...
-
Assistant SPA Manager
5 months ago
Cape Town, South Africa HotelJobs.co.za Full time**Assistant Spa Manager - Day Centre - Atlantic Seaboard** **Description** - Guest Experience: Support the Spa Manager in ensuring every guest is treated with personalised care, addressing any concerns or special requests with efficiency and warmth. - Operational Support: Assist in overseeing the daily functions of the spa, including scheduling, inventory...
-
Call Centre Manager
6 months ago
Cape Town, South Africa Allmed Healthcare Professionals Full timeHigh School degree or equivalentExperience working in a call centre or customer-support environment Excellent communications skills (both written and verbal) Proficiency in problem-solving Ability to multitask and manage time effectively A valid drivers license with own reliable vehicle (essential)Duties and responsibilities: Recruit, train, and supervise...
-
Service Centre Manager
6 months ago
Cape Town, South Africa PG Group (PTY) Ltd Full timePG Glass is the leading supplier of auto glass and building glass replacement services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, PG Glass Medic® chip repair, windscreen wipers, TempSecure windows and replace glass in homes and buildings. A 24 hour contact centre is available to serve customers and process...
-
Call Centre Trainer
7 months ago
Cape Town, South Africa CallForce Direct Full timeJob Title: Call Center Trainer **Job Summary**: The call centre trainer is responsible for designing, developing, and delivering training programs for call centre representatives to ensure they have the necessary skills and knowledge to provide excellent customer service. **Responsibilities**: - Develop and conduct training programs for new and existing...
-
Customer Call Centre Manager
4 days ago
Cape Town, South Africa Intelligent Debt Management Full timeCustomer Call Centre Manager Founded in 2004, the IDM Group has established itself as South Africa’s leading debt management business. We pride ourselves on providing the best debt counselling and financial solutions to South African consumers. To date, we have assisted more than 40,000 clients. As the industry leader and owner of DebtBusters, South...
-
Environmental Education Centre Manager
1 month ago
Cape Town, South Africa Integration Resourcing Full timeWe are looking for someone to manage an Environmental Education Centre, its venue hire facilities and programs, so as to provide a training facility, service of advice, education to schools and Committees This challenging and exciting role encompasses the following: • Provide leadership to and develop, implement, coordinate and evaluate educational...
-
Customer Call Centre Manager
6 days ago
Cape Town, South Africa IDM Group (DebtBusters) Full timeFounded in 2004, the IDM Group has established itself as South Africa’s leading debt management business. We pride ourselves on providing the best debt counselling and financial solutions to South African consumers. To date, we have assisted more than 40,000 clients. As the industry leader and owner of DebtBusters, South Africa’s largest debt counsellor,...
-
Centre and Portfolio Manager
7 months ago
Cape Town, South Africa Sagen Advisory Full time**Sagen Advisory Recruitment company** is recruiting a highly skilled and motivated Centre Manager to join the team of a reputable property development and management company, known for its commitment to excellence. With a diverse portfolio of properties and centers, they strive to create exceptional environments that meet the needs of their tenants and...
-
Call Centre Workforce Manager
7 months ago
Cape Town, South Africa ABC Worldwide Full time**Workforce Manager** Our client is looking for a Workforce Manager to lead the team of WF Schedulers and Real-time Administrators within the Insights Hub, supporting all campaigns within the company. The WFM is also expected to work across all teams of the Contact Centre by means of forecasting and scheduling to ensure that a service of excellence is...