Ict Services Support Desktop Technician 6 Months Cape Town Onsite
2 days ago
We are recruiting for an ICT Services Support Desktop Technician position.
**Duties and Requirements**:
- Provide ICT technical support to both the organization and external stakeholders to meet business objectives and operational goals.
- Deliver exceptional technical support and customer service across a diverse range of IT services, ensuring mínimal disruptions to workflows.
- Troubleshoot and resolve IT issues efficiently, including hardware, software, and network-related problems, to maintain high operational efficiency.
- Offer expert support for a variety of end-user devices, including laptops, printers, mobile devices, and peripherals, ensuring their optimal performance.
- Deliver first-level IT support, assisting users with troubleshooting and resolving technical challenges.
- Conduct routine device security checks and ensure compliance with IT security protocols for all connected devices.
- Troubleshoot network issues, including data, voice, and printer ports, and take corrective action as needed.
- Provide clear, step-by-step guidance to users to resolve technical issues via phone or remote assistance tools.
- Accurately document all support interactions, resolutions, and system updates within the ticketing system.
- Manage and prioritize incidents, ensuring escalations are handled effectively and in a timely manner.
- Set up and configure workspaces, including installing hardware such as screens, docking stations, telephones, and other peripherals.
- Support meeting and boardroom setups, ensuring all required hardware and technologies are functioning properly.
- Maintain and repair faulty IT equipment, including laptops, desktops, and peripherals such as keyboards, screens, and docking stations.
- Monitor and maintain IT inventory to ensure availability of required hardware and tools for support tasks.
- Collaborate with IT team members to develop and implement process improvements that enhance the end-user experience.
- Ensure confidentiality and data security in all ICT operations, safeguarding sensitive organizational information.
- Uphold the company Code of Conduct and adhere to organizational standards in all professional activities.
For more information please contact:
**Tebogo Rankhumise
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