Digital Service Analyst
2 weeks ago
Our Multi-Brand Food client is currently looking for a **Digital Service Analyst** based in Cape Town
To be successful in this role, you will be a strong strategic thinking & innovative Digital Support Analyst, looking for opportunity in everything we do. Your core role will be to effectively manage the digital tools we have as a business from a technology perspective. This will include running projects within the Digital Portfolio as well as support of all digital project delivery.
Experience with WooCommerce, Strappi, Flutter, and Cheetah Digital will be a great asset.
**QUALIFICATIONS**:
- Relevant tertiary qualification.
- Relevant Certification in Business Analysis, Agile or SCRUM
**SKILLS**:
- Minimum of 5 years Business Analysis experience, 3 of those working on digital projects
- Software Development Life Cycle experience, including Testing methodologies
- Experience within an Agile environment
- Food services or Retail industry experience
- Development of web and mobile technologies
- A practical understanding of:
- CX, UX and SEO considerations in website / mobile and digital development
- HTML, CSS and JavaScript
- Google Analytics and SEM techniques
- Possess a broad knowledge of business and financial products
- A practical understanding of a product lifecycle management
- Excellent facilitation and presentations skills.
- Ability to work with shareholder to assess potential risks
- Ability to analyze existing tools and provide software solution recommendations
- Ability to translate business requirements into non-technical, lay terms
- High-level experience in methodologies and processes for managing large scale digital projects
- Understanding of addressing and metadata standards
- High-level written and verbal communication skills
ADVANTAGEOUS:
- Product knowledge of retail eCommerce environments
- Product knowledge of Flutter, Strappi, WooCommerce, PayGate etc
**MAIN RESPONSIBILITIES**:
- Facilitate requirements workshops, maintain group focus and lead discussions toward stated goals, ensuring clear decisions are taken and decisions and actions are clearly and accurately minuted.
- Establish and clarify digital marketing requirements and ensure that requirements are accurately specified.
- Prepare relevant requirements documentation e.g.: user stories and acceptance criteria and ensure that they are signed-off by the relevant stakeholders.
- Support the technical resources and vendors in the further elaboration of user stories into technical requirements ensuring alignment to original solution design and business requirements.
- Continually seek opportunities to increase customer satisfaction and identify opportunities for business improvement.
EXECUTION:
- Together with Marketing ensure the successful delivery of all digital marketing initiatives from conception to completion
- Day to day management of all digital technology within the group
- Management of vendors for eCommerce platforms, websites and mobile app technologies
- Support and be integrally involved in the execution of the sprint lifecycle.
- Sprint planning, daily stand ups, technical development and testing, Issue resolution and triage, demonstration, and retrospectives
**Salary**: Market Related
**Experience**:
- Business Analysis: 5 years (required)
- digital projects: 3 years (required)
- Food services or Retail industry: 3 years (required)
- Development of web and mobile technologies: 5 years (required)
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