Couple Position: Head Guide and Lodge Anchor

2 weeks ago


Hoedspruit, South Africa HotelJobs.co.za Full time

**Hospitality and Outdoor
- New Vacancy-** **Head Guide and Lodge anchor Couple**

5 star game lodge - Hoedspruit, Limpopo

**Requirements for Head Guide**
- Minimum of 2 years senior guide experience at a 4/5 star establishment (Essential)
- Previous assistant head or head guide experience (Highly Beneficial)
- NDT Registered
- FGASA NQF 4 essential
- Full Trails Qualification
- Valid First Aid Certificate
- ARH and Rifle proficiency
- SAPS Competency Certificate
- Computer Literate
- Driver’s License and Pr-DP

**Requirements for Lodge Anchor**
- A relevant tertiary qualification in either Management or Hospitality (Beneficial)
- At least2years Hospitality experience in a Supervisory role (Essential)
- In depth understanding of 4/5 star lodge operations, especially Food and Beverage, Front of house, Duty management and Hosting(Essential)
- Excellent Customer Relations and must love to host guests
- Fluent in MS Office, MS Word & MS Excel
- Professional and well groomed
- Driver’s license essential
- RSA Nationals will be given preference

**Description for Head Guide**
- Monitor, manage and assume responsibility of the guiding department
- Evaluate, mentor and train staff
- Provide leadership, guidance and counselling to team members
- Follow all procedures for maintaining the overall operation of the Guides and Safari department, including individual, family & kids’ safari experiences, Safety, excellent Guest and Staff relations, Hosting of Guests and all equipment, vehicles and assets
- Perform all Field Guide functions according to the standards of FGASA, including Guest introductory and Safety orientations, Guided game drives and interpretive bush walks, tracking, identification of spoor, delivering informative lectures on relevant ecological topics, drink Stops and other bush events.

**Description for Lodge Anchor**
- Ensure lodge guest experience levels are met and maintained.
- Fill in for Lodge Manager when required.
- Be readily available to deal with all guest queries and complaints.
- Ensure Front Desk complete administration accurately and according to Standard Operating Procedures

**Package on offer**
- Accommodation and company benefits

**Starting Date**:February/March 2024



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