Concessions Manager and Head Guide/ Front of House

2 weeks ago

Hoedspruit, South Africa Bright Placements Full time

We have the following vacancy: Head Guide/Concession manager and Front of House Manager.

COUPLE POSITION

**Job scope: Front of House Manager**

**Requirements**:

- At least 3-5 years in a similar position - Back and Front Office role in a reputable lodge.
- Diploma or equivalent in Hospitality Management (Beneficial)
- Excellent Reception and Front Office control (working independently so must be able to manage all aspects)
- Strong Financial sense and sound knowledge of procedures.
- Strong Stock control experience
- Sound knowledge and understanding of stock procedures and stock control
- Must be able to prioritize and manage tasks independently, with good planning and organizational skills with the ability to multi-task.
- Maintain client database to ensure all guest information/details are complete.
- Excellent knowledge of Reservations and reservations programme - ERES and APEX
- Ensure accurate detailed capturing of reservations (providing accurate information, booking, etc, work remotely with reservation office in Johannesburg.
- Create a repour with agents and maintain relations.
- Computer literate, MS Office Suite, Reservation systems, POS systems, financial systems (Debtors)
- Control and manage internal transfers and allocations.
- Perform duty manager shifts when necessary
- hosting guests and ensuring the service shift runs smoothly
- Proactive, use initiative and creative flair when required
- Active member of the Health and Safety committee
- Knowledge of Employment equity and reporting.
- A clear understanding of basic labour law and disciplinary procedures.
- Strong interpersonal & problem-solving skills
- Excellent communication skills (written and verbal)
- Extremely self-motivated, detail oriented and organised
- Implementing, improving and trouble shooting in order to streamline systems within the front and back office.
- Sound knowledge of all departments within hospitality
- Professional and well groomed
- Be willing and able to help in any area of the lodge if need be.
- Good communication skills (written and verbal)
- Excellent time management and self-discipline, honest and reliable
- Committed and loyal, adaptable and flexible
- Team player with positive attitude, efficiency, service excellence, and emotional control

Head Guide and Concession Manager
- Meticulous in all aspects of managing the guiding department
- Manage, oversee and discipline staff in the guiding department
- Staff training and development
- All administrative duties pertaining to the guiding department
- Have thorough technical knowledge and understanding of vehicles, operations and equipment. Strong mechanical background will be beneficial.
- Follow up on Cartrak and monitor guides movement.
- Allocation of guides to daily game drives
- Daily Game Drives and Bush walks when needed.
- Newsletters and assist with Social media and photography.
- Allocation of Airport Transfers
- Assist around the lodge in other departments if needed
- Perform duty manager shifts when necessary
- hosting guests and ensuring the service shift runs smoothly

Concession manager:
Scope of Work
- Management of relations and act as conduit between Imbali management, guides and Section Ranger of SANParks.
- To minimize contact between guests and anti-poaching on the concession.
- To assist and advise on any security issues that may arise at the lodges.
- Coordinate problem animal control between Imbali and the Kruger Park Section Ranger.
- Perform non-combatant security function.
- Represent Imbali environmental interests with SANParks.
- To assist Resident Manager with concession related duties.
- To act as fire protection officer for the concession under the Fire Protection Act.
- Keep an up-to-date data base of all environmental issues.
- Ensure ongoing, responsible environmental management.
- Coordinate EIA inputs with the Environmental Consultants and management.

As such the person filling this position needs to have:

- FGASA Level 2 (Preference will be given to FGASA 3)
- Full Lead Trails and at least 3 years’ experience with guiding on foot (VPSA, ARH)
- Experience in security and environmental field.
- Firearm competency
- Tracking & Trail certificate preferred
- Minimum of 7 years working on a Big 5 Game reserve
- Minimum 5 years working in a minimum luxury 5 star lodges.
- Valid RSA Driver's License and PDP
- Valid Wilderness First Aid
- Mature and responsible
- Well spoken, well-groomed and presentable
- Strong leadership capabilities
- A hardworking, co-operative manner.
- High standards of service excellence and a passion for the hospitality industry, environmental management and wildlife preservation.
- English and a second language, Shangaan, would be preferable.
- Computer literate.
- Excellent management ability and communication skills.
- A clear understanding of basic labour law and disciplinary procedures.
- Assertiveness, patience and good organizational skills
- Be an effective manager of people;
- Be matur

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