Senior Group Manager

7 months ago

Cape Town, South Africa WNS Global Services Full time

Company Description

**WNS (Holdings) Limited (NYSE**: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

**Job Description**:
The purpose of the Sr Group IT Manager role is to assist the IT management team in maintaining, implementing, and improving IT system compliance, ownership of day-to-day IT support and processes adherence towards customer relationships and staff management. Key accountabilities include but are not limited to: change management, training, quality management are addressed and monitored to ensure deadlines and service levels are met and results delivered. To own incidents and requests to ensure completion in both the client and WNS infrastructure and IT environments. To ensure that policy and strategy is in compliance with defined standards and local compliance adherence. Should be able to understand Client requirement and provide appropriate solution for the same in discussion with local/functional team. The role will involve close coordination and project management of various internal and external technology groups to meet deliverables To maintain strategy in line with local/functional IT stakeholder needs and in keeping up with current best practice. To line manage and develop reporting IT team. Plan and priorities their workloads, set objectives, conduct appraisals and support in continuous improvement of their performance and results. Ensure high level of customer centricity and engagement, forming a partnership with the operations team. Act as a point of escalation for customers and manage their expectations. Ensure the alignment of technology, process and people to business objectives Monitor all projects and prepare schedule of all work within required timeframe and coordinate with resource managers and supervisors to evaluate all approvals. Draft reports on IT Service Delivery and present the data to the Senior Management Team Engage frequently with the customer to maintain awareness of customer expectations and service delivery experiences Be proactive and review business processes and suggest improvements, identify opportunities and risks and suggest appropriate action. Continuously evaluate staff performance and behavior and to take the necessary corrective actions where required Broad general knowledge and awareness of the IT landscape (required) Analytical and Practical motivated self starter. (required) Be an IT specialist, but also have an understanding of commercial operations. (required) Good Communicator (required) Sound understanding of business processes and IT operations (required) Assertiveness (required) Good understanding of the ITIL V3 Framework and implementation thereof (required) Adaptable individual. Willing to support US Campaigns and hours. BPO experience (Advantageous)

**Qualifications**:
ITIL V3 Certified (Advantageous) Business knowledge (required) Project Management (Advantageous) Tertiary IT Qualification (required)

At least 12+ years of experience in an IT Team Management Role (required)

  • Groups Reservations

    2 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    Senior Groups Reservations Join the Aquila Collection Commercial Division as a Senior Groups Reservations Executive, where you’ll guide our Trade, Groups, and Events reservations team, ensuring exceptional service and seamless coordination for all group bookings and events. This senior role is perfect for an experienced professional passionate about...

  • Group Reporting Manager

    8 months ago

    Cape Town, South Africa Sanlam Full time

    **What will you do?** - Santam Financial Management - Group Reporting has a position available for a **Manager: Group Reporting** who will be based in **Cape Town.** **What will make you successful in this role?** - The incumbent will be responsible for the financial and statutory reporting function of the Santam group, including dealing with accounting...

  • Group IT Manager

    3 weeks ago

    Cape Town, South Africa Allan and Gill Gray Philanthropy Full time

    **Purpose of Role**: The Group IT Manager reports to the FSL Executive Director and is responsible for the strategic management of group shared business technology resources (including software systems, IT policies and the IT Shared Services function) as well as those specific to AGGPA and FSL. The role includes responsibility for setting an agreed strategy...

  • Senior Lead: Group Reservations

    3 days ago

    Cape Town, South Africa HotelJobs.co.za Full time

    A well known and leading hotel group is seeking a Senior Lead for Group Reservations for their Central Reservations Department, in Sea Point. Summary of duties include: - Lead and guide the negotiation and decision making for STO/GROUPS/SERIES, as per the STO centralised process - Quote and facilitate key STO/GROUPS/SERIES bookings, communicate effectively...

  • Senior Restaurant Manager

    6 days ago

    Cape Town, South Africa The Slick Restaurant Group Full time

    The Slick Restaurant Group requires the services of a senior manager to be based at one of the group's very busy stores. Being slick and attention to detail, coupled with honesty and integrity are our core values. If you are hard-working with contactable references and want to join a proactive group that is re-establishing itself as "the best of the best in...

  • Group Commercial Manager

    7 months ago

    Cape Town, South Africa Time Personnel Full time

    **Job Overview**: **Date Posted**: Posted 4 hours ago- **Location**: Cape Town, Western Cape- **Job Title**: Group Commercial Manager- **Education Level**: Bachelors Degree- **Job Level**: Management- **Minimum Experience**: 5- 7 Years**Group Commercial Manager - Cape Town (Southern Suburbs).**: Have you worked for an International manufacturing company at...

  • Group Ifrs Accounting Manager

    3 months ago

    Cape Town, South Africa Group Finance Full time

    **Introduction** - Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.We help people grow their savings,...

  • Senior Security Operations Manager

    4 days ago

    Cape Town, Western Cape, South Africa Fidelity Services Group Full time

    Job Overview: Fidelity Services Group is seeking a highly skilled and experienced Senior Security Operations Manager to join our team. As a key member of our security management team, you will be responsible for ensuring the delivery of high-quality security services to our clients.Main Responsibilities: The Senior Security Operations Manager will be...

  • Group Revenue Manager

    7 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    Premier Hotels and Resorts - one of SA’s leading, independent hotel groups, is looking for a dynamic, but experienced Group Revenue Manager, to oversee the revenue department for the group. The position is based in Seapoint, Cape Town. Key responsibilities, will include but not limited too: - To develop and maintain yield policies for the company. - To...

  • Senior Manager: Group Enterprise Risk Management

    3 months ago

    Western Cape, South Africa The Foschini Group Full time

    **Key Functions and Requirements** **Main functions** **Enterprise Risk Strategy and Framework Development and Deployment** - Maintain, enhance, and effectively communicate the Enterprise Risk Management framework. - Drive effective execution of the enterprise risk strategy and framework, aligned to business specific requirements, in line with the risk...

  • Senior Infrastructure Manager

    4 weeks ago

    Cape Town, Western Cape, South Africa Tower Group Full time

    Tower Group is seeking a highly experienced Senior Infrastructure Manager to oversee the daily operations of our data centers. As a key member of our team, you will be responsible for ensuring the safe and efficient operation of our power systems, HVAC systems, and other critical infrastructure.The ideal candidate will have a strong background in data center...

  • Group Costing Commercial Manager

    7 months ago

    Cape Town, South Africa Time Personnel Full time

    **Job Overview**: **Date Posted**: Posted 16 hours ago- **Location**: Cape Town, Western Cape- **Job Title**: Group Costing Commercial Manager- **Education Level**: Bachelors Degree- **Job Level**: Management- **Minimum Experience**: 5- 7 Years**Group Costing Commercial Manager - Cape Town South.**: Do you have a successful track record in a senior...

  • Group Commercial Manager

    7 months ago

    Cape Town, South Africa Pronel Personnel Full time

    **Role Overview**: While prior costing experience within a manufacturing context is pivotal, this role operates at a group level of responsibility. Therefore, leveraging costing, accounting and commercial expertise to evaluate group performance and identify opportunities for business improvement and alignment will be essential for the success of this...

  • Senior Talent Acquisition Manager

    3 days ago

    Cape Town, Western Cape, South Africa Fidelity Services Group Full time

    About Fidelity Services GroupFidelity Services Group (Pty) Ltd is a leading provider of security and risk management solutions in South Africa.We are committed to building a diverse and inclusive workforce that reflects the communities we serve.Job SummaryWe are seeking an experienced Senior Recruiter to join our team in Cape Town. As a Senior Recruiter, you...

  • Senior HR Manager

    4 weeks ago

    Cape Town, Western Cape, South Africa Tower Group Full time

    About the RoleTower Group is looking for a highly skilled Senior HR Manager to join our team. The successful candidate will be responsible for overseeing the day-to-day operations of our People Management function, including payroll and remuneration administration.Key Responsibilities:Supervise a team of 2 subordinates at B and C band levels.Provide input...

  • Group Facilities

    7 months ago

    Cape Town, South Africa Clicks Group Limited Full time

    **Listing reference**: 016651**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain**Location**:Cape Town - **Contract**:Permanent**EE position**:No**Introduction** - We are looking to recruit a Group Facilities & Services Manager within the Group Services...

  • Group Marketing Manager

    9 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    The Group Marketing Manager leads our marketing efforts across all properties within the group. They will be responsible for developing, implementing, and executing strategic marketing plans for the entire group to attract potential customers and retain existing ones. This role also involves hands-on execution of tasks across the marketing department,...

  • Group Performance Analyst

    3 months ago

    Western Cape, South Africa The Foschini Group Full time

    **Key Responsibilities**: - Develop tools and models to provide enhanced insights and analyses in respect of Group & business unit profitability. - Work with business unit Finance Business Partners and central finance teams to analyze and solve retail finance problem statements. - Collaborate with and provide finance support to business unit Finance...

  • Senior Groups Travel Consultant

    7 months ago

    Cape Town, South Africa Black Pen Recruitment Full time

    **Job Title**: Senior Groups Travel Consultant (DMC) **Start Date**: Flexible **Location**: Cape Town **Job Type**: Full Time | Onsite or Hybrid **Salary**: Market Related **Requirements**: - Diploma or degree in Tourism, Hotel Management or Events Management - At least 5 years’ working experience within the travel industry or similar environment. -...

  • Group Finance Manager

    2 months ago

    Cape Town, South Africa Network Recruitment Full time

    Job & Company Description: Join a leading financial services organization as a Group Financial Manager and be at the forefront of shaping business insights across global operations. This role offers the chance to work in an exciting, fast-paced environment, where your contributions will have a direct impact on the overall financial performance of the...