Business Support Specialist

6 days ago


Johannesburg, South Africa Liyema Consulting Full time

**1. **Accountabilities & Authorities of the role**

1.1. Specific Accountabilities & Authorities

1. Maintain the Integrity of the SAP PM Work Management Process
2. Focus is on Continues improvement rather than day to day incidents
3. Train Business users and SSAs on new products
4. Take accountability for the Change Process in Service Now
5. If there are problems that the SSA cannot resolve they need to assist in resolving
6. Take accountability for training material in the Asset management space
7. Engage with functional Solution Lead and RPOs on continuous business improvement opportunities

8. Analyse business requirements, interpret and capture them in a technical systems requirements specification

9. Assist in the functional preparation of Business Process Procedures and Documents, Test Scenarios, End-user documentation and User manuals

10. Identify gaps in current global/ local business processes and ensure optimisation

11. Assists the local SAP Support Analysts (SSAs) measure the SSAs effectiveness and facilitate any required training and support

12. Participate in regional governance structures

13. Review quality assurance activities for the functional area. i.e., regression testing, testing of change requests and bug fixes

14. Work with the regional stakeholders to understand local training requirements and design a training roadmap to ensure end-user proficiency standards

16. Work with the Global Access and GRC team to ensure process optimisation, regional "fit" and compliance with statutory requirements, legislative regulations, policies, work standards and governance requirements

17. Role involve global travelling to THE CLIENT operations or sites



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