Service Consultant

3 weeks ago


Durban, South Africa Staff Solutions Full time

KwaZulu Natal, Durban
- Negotiable - Negotiable Monthly Cost To Company (Market related)

NEW VACANCY ALERT

Our client in the Finance/Insurance industry seeks to fill the role of Service Consultant (Short-Term Insurance) to join their operations in Durban.

**Responsibilities and work outputs**:

- Servicing of dedicated client portfolios
- Credit control/Unpaid Debit Orders/Account Queries
- Maintaining and building client relationships
- Delivering excellent client service
- Maintaining and improving agreed client service levels
- Thorough knowledge of short-term insurance products
- Retention of current client portfolio
- Growing current client portfolio
- Identifying cross selling opportunities and provide leads
- Assist clients with claim forms and queries
- Day to Day management/assistance to clients and ensuring portfolio profitability
- Underwriting on multi claimants/high loss ratio clients
- Processing of Renewals

**Competencies required**:

- Technical Retail Acumen
- Portfolio Management
- Risk awareness
- Cross-selling/Lead Referral

**Experience and Qualifications**:

- 3 Years' Experience in Servicing (Short Term Insurance)
- Matric/Grade 12
- FAIS Credits (min 30 credits in short term insurance if date of first appointment is before 2010); or if date of
- first appointment is on or after 01/01/2010, a full recognised qualification as per the FSCA qualification list
- FAIS Regulatory examination for Representatives(RE5)
- 18 CPD (continuous professional development) points

For more information please contact:

- Kailyn Kilian



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