Director

2 weeks ago


Gauteng, South Africa Elio Enterprise Full time

**Job description**

**General Service Technician**

**Reverence**:
**Revision: Issue 1.0**

**Revision date: 04/10/2017**

**Job description**

**Tecore General Service Technician**

**Job brief**

The service technician's responsibilities include traveling to customers' locations, remotely accessing equipment, and performing routine maintenance; usually work independently with little daily supervision. Providing technical and diagnostic assistance as per customer requirements. He will be responsible for the repair and preventative maintenance of cleaning equipment on-site.

This individual is a hard-working professional, who will undertake a variety of office support tasks and will have to work diligently under pressure. This person is required to work with a high degree of attention to detail and discretion as well as incorporating new and effective ways to achieve better results.

**Responsibilities**
- Servicing ride-on/walk-behind sweeper/scrubbers on customer sites or in workshop.
- Must be able to communicate with customers at all levels
- Housekeeping, clean-up of all maintenance areas/work areas on a daily.
- Must adhere to all SHE requirements
- Preparing, servicing and maintain ride-on/walk-behind sweeper/scrubbers on customer site
- Complete job cards for every service/call-out
- Carry out condition reports (including Operator checklists) on all call-outs/services/deliveries
- Communicate all customer requests and/concerns on the official communication channel (WhatsApp group)
- Communicate all call-out and customer requests on the Service WhatsApp group
- Send all service/call-out reports to operations office
- Attend to customer meetings as and when needed
- Action quotes and get PO’s from customers
- Carry out Daily inspections on units
- Work Over-time as and when needed
- Train and supervise existing and new service technicians
- Ensure workshop/warehouse is clean and tidy and adheres to all health and safety requirements

**Qualifications and Competencies Required**:

- Experience with servicing cleaning equipment will be an added advantage.
- Knowledge of basic mechanical and electrical systems
- Must be able to communicate with customers at all levels.
- Must adhere to all SHE requirements.
- Must have a driver’s license
- Must be of sober habits
- Well-disciplined and Self-Motivated
- Aptitude in practical on-site problem-solving
- Must have Diesel / Auto Electric / trade test certificate
- NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

**Reporting lines**

The General Service Technician reports directly to the General Operations Manager.

Ability to commute/relocate:

- Gauteng, Gauteng: Reliably commute or planning to relocate before starting work (preferred)



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