Collections Specialist

6 months ago


Cape Town, South Africa Teleperformance South Africa Full time

Are you ready for your next challenge?

Are you looking for an exciting new opportunity?

If so, read on

We work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf. With a team of over 330,001 interaction experts working in 80 countries and serving 170+ different markets, Teleperformance are the worldwide leader in delivering an outstanding customer experience.

We are currently going through an incredibly exciting time and as we continue to grow our business in South Africa we have an excellent opportunity for enthusiastic, passionate and driven Customer Service Specialist to join our team. Our philosophy is transforming passion into Excellence

Ensuring customers are provided with fully fledged services that encompasses our values.

We firmly believe in hiring for fit for purpose aligned with TP and our partners core values, which are:
Professionalism and Authenticity - Working collaboratively and inclusively across teams breaking down boundaries

Better and Innovation - Tenacious in delivering our best to get the right result, in the right way.

Commitment and Different - Being passionate, engaged and seeing opportunities

where others see problems

Teleperformance offers a fun, people centric working environment partnered with our prestigious genomic providers, _where we fully support you in demonstrating continuous growth and excellence in performance_

Key Responsibilities & Accountabilities
- Collect the delinquent / outstanding amount from the consumer
- Able to handle customers objections such as but not limited to disputes, bill charges, statements, etc..
- To respect and act according Teleperformance’s rules, regulations, and values
- Early-Stage Collections: Contact customers who are behind on their payments to remind them of their outstanding balances and encourage timely payment.
- Account Recovery: Locate and contact customers who have defaulted on their loans and attempt to recover the outstanding debt.
- Debt Negotiation: Work with customers to negotiate payment plans or settlements.
- Vulnerable Customer Handling: Identify, assess, and support vulnerable customers throughout the collections process, ensuring their needs and well-being are prioritized. This includes:

- Recognizing signs of vulnerability, such as mental health issues, financial hardship, or domestic abuse.
- Providing clear and concise information in a compassionate and empathetic manner.
- Offering alternative payment arrangements or support services, when appropriate.
- Working with external agencies, such as debt charities or social services, to provide additional support to vulnerable customers.
- Minimum 1-2years of experience working with the UK collection process
- Maintain campaign performance, quality, regulatory and compliance standards

Some of the Benefits:

- Lucrative basic salary (depending on experience)
- A fabulous, newly refurbished, modern working environment
- Primary Healthcare (after 6 Months)
- Provident Fund with equal Employers contribution (after 6 Months)
- Employee Assistance Program
- Free door to door transport for evening shifts after 19.00 pm
- Additional Transport Allowance
- In-depth product and ‘cultural based’ training
- Genuine career development opportunities

Please note:

- In order to be considered for this role you must be able to provide 2 valid reference and pass a Criminal and Credit record check.
- Job Types: Full-time, Permanent
- Salary: R7 000,00 - R8 500,00 per month
- Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (required)

**Experience**:

- Collections: 1-2 years (required)
- Clear criminal and credit

**Job Types**: Full-time, Permanent

**Salary**: R7 000,00 - R8 500,00 per month



  • Cape Town, Western Cape, South Africa Virgin Active South Africa Full time

    Job OverviewAt Virgin Active South Africa, we're seeking a skilled Collections Specialist to join our team. This role involves recovering outstanding membership fees in a timely manner while maintaining long-term relationships with clients.About the RoleThis is an excellent opportunity for a results-driven individual to make a real impact on our business. As...


  • Cape Town, Western Cape, South Africa Aramex Full time

    Job Title: Financial Collection SpecialistAramex is seeking a skilled Financial Collection Specialist to join our team. As a key member of our finance department, you will be responsible for ensuring timely collections and maintaining positive relationships with customers.**Key Responsibilities:**- Collect outstanding payments from customers in a timely...


  • Cape Town, South Africa Boldr Full time

    The Collection Specialists will be responsible for resolving overdue bills and collecting payments from customers. The Collections Specialist will be responsible for contacting customers with past-due accounts and set-up acceptable terms of repayment. - As a Senior Collections Specialist you will develop strong working relationships with assigned Partners in...

  • Collections Specialist

    15 hours ago


    Cape Town, South Africa K Square Recruitment Group Full time

    The Collections Specialist is a professional who will be energetic, dynamic and driven to succeed in this role. They will be responsible for resolving overdue accounts strategically and contacting default customers immediately. They must understand the urgency of acting promptly on all default accounts, eliciting payment arrangements and ensuring payments...


  • Cape Town, Western Cape, South Africa Network Recruitment Full time

    **Job Description:** Credit Collections SpecialistWe are looking for an experienced Credit Collections Specialist to join our team at Network Recruitment. The estimated annual salary for this position is $90,000 - $120,000.About Us:We are a leading Telecommunications Services company that aims to deliver exceptional customer experiences through efficient...


  • Cape Town, Western Cape, South Africa Network Recruitment Full time

    Job OverviewWe are seeking an experienced Debt Collection Specialist to join our team at Network Recruitment.Job DescriptionAs a key member of our operations team, you will be responsible for managing debtor accounts, resolving outstanding issues, and ensuring timely payments. You will work closely with our sales and customer service teams to address...

  • Collections Specialist

    6 months ago


    Cape Town, South Africa IWG Full time

    **Collections Specialist** This job is for you if you have the following; - Excellent communication skills. - Determination and resilience. - Previous experience in a credit control or phone-based customer service job. We offer hybrid work, a competitive salary and commission based on success. **What you will do** - Collect payments from customers. -...


  • Cape Town, Western Cape, South Africa Frank Consult Full time

    Frank Consult is a thriving Beverage Distribution company located in Cape Town. We are seeking a skilled Debt Collection Specialist to manage the full debtor's function.The successful candidate will oversee the collection of debtors' accounts, control and reconcile accounts receivable, ensure that accounts are settled timeously and accurately, and handle...


  • Cape Town, Western Cape, South Africa Charm Recruit Full time

    Job OverviewThe Cash Collection Specialist will be based in Airport Industrial, Western Cape, and is responsible for managing debtors' accounts and ensuring timely payments.Key duties include updating the Debtors Book, maintaining a 30-day Debtors Book, contacting clients regarding payment collection, and immobilizing non-paying clients.The ideal...

  • Collections Specialist

    7 months ago


    Cape Town, South Africa IWG Full time

    **Collections Specialist**: This job is for you if you have the following; - Excellent communication skills. - Determination and resilience. - Previous experience in a credit control or phone-based customer service job. We offer hybrid work, a competitive salary and commission based on success. **What you will do** - Collect payments from customers. -...


  • Cape Town, Western Cape, South Africa Batho Pele Top Services Full time

    We are seeking a highly skilled Cash Collection Specialist to join our Finance Department in Cape Town.About the RoleThe successful candidate will be responsible for:


  • Cape Town, Western Cape, South Africa NCR Management Centre Full time

    NCR Management Centre is currently seeking a highly skilled and experienced Debt Collection Specialist to join our team in the Debt Collection department. The ideal candidate will possess at least 12 months of collection experience in a Call Centre environment, with a strong understanding of debt collection principles.Key ResponsibilitiesContact clients via...


  • Cape Town, Western Cape, South Africa Network Recruitment Full time

    Job OverviewWe are seeking an experienced Financial Collections Specialist to join our team at Network Recruitment. As a key member of our finance team, you will play a crucial role in optimizing collections and debt recovery processes.Your primary responsibility will be to develop and implement data-driven strategies to enhance collections processes,...


  • Cape Town, Western Cape, South Africa Capital Recruit Full time

    Cash Collection Specialist Job DescriptionWe are seeking a highly skilled Cash Collection Specialist to join our team at Capital Recruit. As a key member of our accounts receivable team, you will be responsible for managing and collecting outstanding invoices from customers.Key Responsibilities:Invoice Processing:Process and reconcile incoming payments in a...


  • Cape Town, Western Cape, South Africa Communicate Recruitment Full time

    About the RoleThe Debt Collection Specialist will be responsible for managing debtors books, initiating debt recovery processes, and ensuring compliance with financial regulations. We estimate this role's salary to be around R150,000 - R200,000 per annum based on industry standards in South Africa.


  • Cape Town, Western Cape, South Africa MindMatch Consulting Ltd Full time

    Job OverviewMindMatch Consulting Ltd is seeking a highly skilled Senior Cash Collection Specialist to join our team. This is an exciting opportunity for an experienced professional to leverage their expertise in cash collection and management to drive business growth.


  • Cape Town, Western Cape, South Africa Charm Recruit Full time

    This is an exciting opportunity to join Charm Recruit as a Debt Collection Specialist based in the Western Cape. This role is perfect for someone with experience in debt collections and a strong understanding of financial management.About the RoleThe successful candidate will be responsible for updating the debtors book, maintaining a 30-day debtors book,...


  • Cape Town, Western Cape, South Africa Network Recruitment Full time

    Job DescriptionWe are seeking an experienced Debtors Collection Specialist to join our team at Network Recruitment. As a key member of our finance department, you will be responsible for managing the full debtors function, ensuring accurate and timely invoicing, collections, and reconciliations.Main Responsibilities:Manage the debtors ledger, ensuring all...


  • Cape Town, South Africa O'Brien Recruitment Full time

    Are you a Collections Specialist looking to grow in your career? Unlock rare opportunities and take your expertise to new heights with this dynamic team! Join them on the forefront of financial innovation as they expand their Fintech business. If you're ready to embark on a journey of professional development, continuous learning, and impactful...


  • Cape Town, Western Cape, South Africa Network Recruitment Full time

    We are seeking a highly skilled Debt Collection Specialist/Manager to join our client's team in Newlands, Cape Town. The successful candidate will be responsible for leading the debt collection process and ensuring timely payment from customers.As a key member of the team, you will develop and implement effective debt collection strategies to reduce...