Collections Specialist

5 months ago


Cape Town, South Africa Teleperformance South Africa Full time

Are you ready for your next challenge?

Are you looking for an exciting new opportunity?

If so, read on

We work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf. With a team of over 330,001 interaction experts working in 80 countries and serving 170+ different markets, Teleperformance are the worldwide leader in delivering an outstanding customer experience.

We are currently going through an incredibly exciting time and as we continue to grow our business in South Africa we have an excellent opportunity for enthusiastic, passionate and driven Customer Service Specialist to join our team. Our philosophy is transforming passion into Excellence

Ensuring customers are provided with fully fledged services that encompasses our values.

We firmly believe in hiring for fit for purpose aligned with TP and our partners core values, which are:
Professionalism and Authenticity - Working collaboratively and inclusively across teams breaking down boundaries

Better and Innovation - Tenacious in delivering our best to get the right result, in the right way.

Commitment and Different - Being passionate, engaged and seeing opportunities

where others see problems

Teleperformance offers a fun, people centric working environment partnered with our prestigious genomic providers, _where we fully support you in demonstrating continuous growth and excellence in performance_

Key Responsibilities & Accountabilities
- Collect the delinquent / outstanding amount from the consumer
- Able to handle customers objections such as but not limited to disputes, bill charges, statements, etc..
- To respect and act according Teleperformance’s rules, regulations, and values
- Early-Stage Collections: Contact customers who are behind on their payments to remind them of their outstanding balances and encourage timely payment.
- Account Recovery: Locate and contact customers who have defaulted on their loans and attempt to recover the outstanding debt.
- Debt Negotiation: Work with customers to negotiate payment plans or settlements.
- Vulnerable Customer Handling: Identify, assess, and support vulnerable customers throughout the collections process, ensuring their needs and well-being are prioritized. This includes:

- Recognizing signs of vulnerability, such as mental health issues, financial hardship, or domestic abuse.
- Providing clear and concise information in a compassionate and empathetic manner.
- Offering alternative payment arrangements or support services, when appropriate.
- Working with external agencies, such as debt charities or social services, to provide additional support to vulnerable customers.
- Minimum 1-2years of experience working with the UK collection process
- Maintain campaign performance, quality, regulatory and compliance standards

Some of the Benefits:

- Lucrative basic salary (depending on experience)
- A fabulous, newly refurbished, modern working environment
- Primary Healthcare (after 6 Months)
- Provident Fund with equal Employers contribution (after 6 Months)
- Employee Assistance Program
- Free door to door transport for evening shifts after 19.00 pm
- Additional Transport Allowance
- In-depth product and ‘cultural based’ training
- Genuine career development opportunities

Please note:

- In order to be considered for this role you must be able to provide 2 valid reference and pass a Criminal and Credit record check.
- Job Types: Full-time, Permanent
- Salary: R7 000,00 - R8 500,00 per month
- Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (required)

**Experience**:

- Collections: 1-2 years (required)
- Clear criminal and credit

**Job Types**: Full-time, Permanent

**Salary**: R7 000,00 - R8 500,00 per month



  • Cape Town, Western Cape, South Africa MCI, LC Full time

    Job Title: Collections SpecialistAt MCI, we are seeking an experienced Collections Specialist to join our team. As a Collections Specialist, you will be responsible for contacting customers to collect overdue payments on accounts while maintaining a high level of customer service.Key Responsibilities:Make outbound collection calls to customers with past due...


  • Cape Town, Western Cape, South Africa Virgin Active South Africa Pty Ltd Full time

    Your role as a Collections Specialist at Virgin Active South Africa Pty Ltd will be to recover outstanding membership fees while preserving long-term relationships with our members. To achieve this, you will need to be polite and sensitive towards our members while also remaining committed to your purpose and persistence.To make exercise irresistible and...

  • Collection Specialist

    3 weeks ago


    Cape Town, Western Cape, South Africa Mass Markets Full time

    Collection Specialist Role OverviewWe are seeking a skilled Collection Specialist to join our team at Mass Markets. In this role, you will be responsible for contacting customers to collect overdue payments on accounts while providing exceptional customer service.Key Responsibilities:• Make outbound collection calls to customers with past due accounts.•...


  • Cape Town, Western Cape, South Africa Mass Markets Full time

    Job Title: Collections SpecialistMass Markets is seeking a skilled Collections Specialist to join our team. As a Collections Specialist, you will be responsible for contacting customers to collect overdue payments on accounts while maintaining a high level of customer service.Key Responsibilities:Make outbound collection calls to customers with past due...


  • Cape Town, Western Cape, South Africa Virgin Active South Africa Pty Ltd Full time

    Role OverviewThe Collections Specialist will be responsible for recovering outstanding membership fees in a timely and efficient manner while maintaining a positive relationship with members. This role requires a polite and sensitive approach, balancing the need to collect arrears with the importance of preserving long-term relationships.Key...


  • Cape Town, Western Cape, South Africa MCI, LC Full time

    Job Title: Collections SpecialistAt MCI, we are seeking a highly motivated and dedicated Collections Specialist to join our team. As a Collections Specialist, you will play a crucial role in our organization by assisting in the recovery of outstanding debts from customers.Key Responsibilities:Initiate contact with customers who have overdue accounts through...


  • Cape Town, Western Cape, South Africa Datafin Recruitment Full time

    **Job Title:** Financial Collections Specialist**Company:** Datafin Recruitment**Location:** GermanyWe are seeking a Financial Collections Specialist to join our team. The successful candidate will be responsible for collecting payments for overdue invoices by phone and email, as well as conducting written correspondence and negotiations with debtors,...

  • Collection Specialist

    1 month ago


    Cape Town, Western Cape, South Africa Teleperformance Full time

    Job SummaryWe are seeking a highly motivated and results-driven Collection Specialist to join our team at Teleperformance. As a key member of our customer service team, you will be responsible for providing exceptional customer service and resolving customer inquiries in a professional and courteous manner.Key ResponsibilitiesNegotiate and persuade customers...

  • Collections Specialist

    5 months ago


    Cape Town, South Africa IWG Full time

    **Collections Specialist** This job is for you if you have the following; - Excellent communication skills. - Determination and resilience. - Previous experience in a credit control or phone-based customer service job. We offer hybrid work, a competitive salary and commission based on success. **What you will do** - Collect payments from customers. -...

  • Collection Specialist

    3 weeks ago


    Cape Town, Western Cape, South Africa Teleperformance Full time

    About the RoleAs a Collection Specialist at Teleperformance, you will play a crucial role in providing exceptional customer service while effectively managing delinquent accounts. Your primary objective will be to negotiate and persuade customers to settle their outstanding debts in a professional and courteous manner.Key ResponsibilitiesNegotiate and...


  • Cape Town, Western Cape, South Africa Frank Consult Full time

    Frank Consult is a thriving Beverage Distribution company located in Cape Town. We are seeking a skilled Debt Collection Specialist to manage the full debtor's function.The successful candidate will oversee the collection of debtors' accounts, control and reconcile accounts receivable, ensure that accounts are settled timeously and accurately, and handle...

  • Collections Specialist

    5 months ago


    Cape Town, South Africa IWG Full time

    **Collections Specialist**: This job is for you if you have the following; - Excellent communication skills. - Determination and resilience. - Previous experience in a credit control or phone-based customer service job. We offer hybrid work, a competitive salary and commission based on success. **What you will do** - Collect payments from customers. -...


  • Cape Town, Western Cape, South Africa NCR Management Centre Full time

    We are seeking a highly skilled Senior Collections Specialist to join our team at the NCR Management Centre. As a key member of our Debt Collection department, you will be responsible for proactively contacting clients via telephone and in writing to drive collections.The ideal candidate will have at least 12 months of collection experience in a Call Centre...


  • Cape Town, Western Cape, South Africa Batho Pele Top Services Full time

    We are seeking a highly skilled Cash Collection Specialist to join our Finance Department in Cape Town.About the RoleThe successful candidate will be responsible for:


  • Cape Town, Western Cape, South Africa Recruitment Matters Full time

    Job SummaryWe are seeking an experienced Debt Collection Specialist to join our team at Recruitment Matters in Cape Town. This is a fantastic opportunity to work with a dynamic company and utilize your skills in credit management.


  • Cape Town, Western Cape, South Africa MCI, LC Full time

    Job SummaryThe Collections Specialist will play a crucial role in the organization by assisting in the recovery of outstanding debts from customers. The ideal candidate will have excellent communication skills, empathy, and negotiation abilities to establish positive rapport with customers and work towards mutually beneficial...


  • Cape Town, Western Cape, South Africa The Skills Mine Full time

    Job DescriptionRole OverviewThe Skills Mine is currently seeking a skilled Credit Risk Collections Specialist to join our team. As a Credit Risk Collections Specialist, you will be responsible for conducting thorough analyses of our SME portfolio to identify potential risks and trends.Key ResponsibilitiesDevelop and implement collection strategies based on...


  • Cape Town, Western Cape, South Africa Charm Recruit Full time

    This is an exciting opportunity to join Charm Recruit as a Debt Collection Specialist based in the Western Cape. This role is perfect for someone with experience in debt collections and a strong understanding of financial management.About the RoleThe successful candidate will be responsible for updating the debtors book, maintaining a 30-day debtors book,...


  • Cape Town, Western Cape, South Africa WNS Global Services Full time

    We are seeking a highly motivated Senior Collections Specialist to join our team at WNS Global Services. As a key member of our operations team, you will play a crucial role in ensuring the successful recovery of outstanding balances from our customers.Key Responsibilities:Proactively contact customers through telephone and written communication to resolve...


  • Cape Town, South Africa O'Brien Recruitment Full time

    Are you a Collections Specialist looking to grow in your career? Unlock rare opportunities and take your expertise to new heights with this dynamic team! Join them on the forefront of financial innovation as they expand their Fintech business. If you're ready to embark on a journey of professional development, continuous learning, and impactful...