Collections Specialist
4 weeks ago
At Virgin Active South Africa, we're seeking a skilled Collections Specialist to join our team. This role involves recovering outstanding membership fees in a timely manner while maintaining long-term relationships with clients.
About the RoleThis is an excellent opportunity for a results-driven individual to make a real impact on our business. As a Collections Specialist, you will be responsible for handling arrear memberships telephonically or via written correspondence, utilizing our in-house collections methodology to ensure clients remain part of the Virgin Active family.
Key Responsibilities- Handle member queries and complaints on all levels in a competent, efficient, and professional manner, adhering to quality and performance standards.
- Work cross-functionally with other department leaders to meet business objectives and deliver outcomes.
- Maturity or equivalent qualification.
- Up to 3 years' experience as a collections agent/representative or similar sales role.
- A proven track record of successfully meeting collections budgets preferably over the phone.
- Outstanding negotiation skills with the ability to resolve issues and address complaints.
- Excellent communication and interpersonal skills.
- Ability to converse, read, and understand English fluently.
We offer a competitive salary range of R120,000 - R180,000 per annum, depending on experience, as well as opportunities for growth and development within our dynamic organization.
How to Succeed- Bachelor's degree in a relevant field (e.g., Business Administration, Marketing).
- Proven sales or customer service experience.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
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