Collections Specialist

4 weeks ago


Cape Town, Western Cape, South Africa Virgin Active South Africa Full time
Job Overview

At Virgin Active South Africa, we're seeking a skilled Collections Specialist to join our team. This role involves recovering outstanding membership fees in a timely manner while maintaining long-term relationships with clients.

About the Role

This is an excellent opportunity for a results-driven individual to make a real impact on our business. As a Collections Specialist, you will be responsible for handling arrear memberships telephonically or via written correspondence, utilizing our in-house collections methodology to ensure clients remain part of the Virgin Active family.

Key Responsibilities
  • Handle member queries and complaints on all levels in a competent, efficient, and professional manner, adhering to quality and performance standards.
  • Work cross-functionally with other department leaders to meet business objectives and deliver outcomes.
Requirements
  • Maturity or equivalent qualification.
  • Up to 3 years' experience as a collections agent/representative or similar sales role.
  • A proven track record of successfully meeting collections budgets preferably over the phone.
  • Outstanding negotiation skills with the ability to resolve issues and address complaints.
  • Excellent communication and interpersonal skills.
  • Ability to converse, read, and understand English fluently.
What We Offer

We offer a competitive salary range of R120,000 - R180,000 per annum, depending on experience, as well as opportunities for growth and development within our dynamic organization.

How to Succeed
  • Bachelor's degree in a relevant field (e.g., Business Administration, Marketing).
  • Proven sales or customer service experience.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.


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