Call Centre Agent

4 weeks ago

Cape Town, South Africa Femminit Recruitment Full time

**Minimum Requirements**
- Grade 12
- Min 2 year relevant working experience in **Facilities Management**:

- Computer literate (MS Office)
- A minimum of 2 years on CAFMS - Computer Aided Facilities Management System

**Position Summary**
- Issue of the utilization of the contract
- Co-ordination of records and liaison with operations on record co-ordination
- Log onto on database as the link between the call centre and the technical support, and follow up on all tasks.

**Duties**
- Ensure all calls, however received, are logged onto the computer aided facilities management system
- Escalation of high priority calls to appropriate operational representatives
- Processing individual records from creation to closure including identifying the fault/incident in technical terms from description, root cause analysis and corrective action provided
- Issuing all CAFMS records to the correct operational representative
- Identify and report on records in varying statuses and drive to closure
- Receive and capture completed records from operations
- Ensure supporting documentation is uploaded against all records on the CAFMS where applicable
- Follow up that the task was successfully allocated

**Application Procedure**

Please note that Femminit Recruitment does not require payment from our applicants for recruitment purposes. If you are approached in this regard, you should report the incident immediately to 078 801 8689

Femminit Recruitment

**Job Types**: Full-time, Permanent

**Salary**: R9,000.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (required)

**Experience**:

- Facilities Management: 2 years (required)
- CAFMS: 2 years (preferred)

  • Call Centre Agent

    3 weeks ago

    Cape Town, South Africa Merchants SA Full time

    Are you wanting to become a call centre customer service agent Merchants SA is the the perfect place to be. We are expanding and looking for customer service agents to join our international contact centre based in Salt River. - Matric or equivalent - Excellent customer service skills - Excellent communication skills - 6 months + Call Centre...

  • Call Centre Agent

    6 days ago

    Cape Town, South Africa Merchants SA Full time

    Are you wanting to become a call centre customer service agent Merchants SA is the the perfect place to be. We are expanding and looking for customer service agents to join our local contact centre based in Salt River. - Matric or equivalent - Excellent customer service skills - Excellent communication skills - 6 months + Call Centre Experience - Flexible to...

  • Call Centre Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa Call Centre Staffing Full time

    Western Cape, CPT - Northern Suburbs R 9 600 Monthly Basic Plus CommissionOur client based in the Northern Suburbs is looking for Call centre consultants to start working on the 1st of May 2023.Requirements: 1 year cold calling experience. 1 year of customer services experience. Matric Must be fluent in Afrikaans and English. Must reside in the Northern...

  • Call Centre Agents

    2 weeks ago

    Cape Town, Western Cape, South Africa Freerecruit Full time

    Matric1 Year Call Centre experienceMust be able to work independently, Must be able to work under pressure, Must have a good working track record, Excellent problem solving skills, Excellent communication skills Duties:– Full Inbound Call Centre functions– Taking calls– Data Capturing– Client liaison– Confirming clients information on the system–...

  • Call Centre Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Merchants SA Full time

    Are you wanting to become a call centre customer service agent Merchants SA is the the perfect place to be. We are expanding and looking for customer service agents to join our international contact centre based in Salt River. Matric or equivalent Excellent customer service skills Excellent communication skills 6 months + Call Centre Experience Flexible to...

  • Call Centre Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Merchants SA Full time

    Are you wanting to become a call centre customer service agent Merchants SA is the the perfect place to be. We are expanding and looking for customer service agents to join our local contact centre based in Salt River. Matric or equivalent Excellent customer service skills Excellent communication skills 6 months + Call Centre Experience Flexible to work...

  • Call Centre Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Merchants SA Full time

    Are you wanting to become a call centre customer service agent Merchants SA is the the perfect place to be. We are expanding and looking for customer service agents to join our international contact centre based in Salt River. Matric or equivalent Excellent customer service skills Excellent communication skills 6 months + Call Centre Experience/hospitality...

  • Call Centre Agents

    2 weeks ago

    Cape Town, South Africa MindMatch Consulting Full time

    Call Centre Agents for a upmarket UK client 4 month contract with prospect to go permanent 2+ years call centre experience (non-negotiable) BPO experience is advantageous Open to working shifts for UK client Clear articulation No criminal record

  • Call Centre Agents

    2 weeks ago

    Cape Town, Western Cape, South Africa FreeRecruit Full time

    Matric1 Year Call Centre experienceMust be able to work independently, Must be able to work under pressure, Must have a good working track record, Excellent problem solving skills, Excellent communication skills Duties:– Full Inbound Call Centre functions– Taking calls– Data Capturing– Client liaison– Confirming clients information on the...

  • Call Centre Agents

    2 weeks ago

    Cape Town, Western Cape, South Africa MindMatch Consulting Full time

    Call Centre Agents for a upmarket UK clientPermanent position1+ year call centre experience (non-negotiable)BPO experience is advantageousNight shift only - 2pm - 6amMonday - SundayClear articulationExcellent written skillsNo credit or criminal record

  • Call Centre Agent

    3 weeks ago

    Cape Town, South Africa Lewis group Full time

    The individual will be a Call Centre Agent, part of a team of Call Centre Agents that: - Sell insurance products telephonically to potential policyholders by reading from an approved script, - Utilise a call center dialer to manage lead follow-up - Strive to achieve insurance policy sales and campaign targets - Assist policyholders with policy...

  • Call Centre Agents

    3 months ago

    Cape Town, South Africa MindMatch Consulting Full time

    Call Centre Agents for a upmarket UK clientPermanent position1+ year call centre experience (non-negotiable)BPO experience is advantageousNight shift only - 2pm - 6amMonday - SundayClear articulationExcellent written skillsNo credit or criminal record 

  • Call Centre Agents

    4 weeks ago

    Cape Town, South Africa MindMatch Consulting Full time

    Call Centre Agents for a upmarket UK clientPermanent position1+ year call centre experience (non-negotiable)BPO experience is advantageousNight shift only - 2pm - 6amMonday - SundayClear articulationExcellent written skillsNo credit or criminal record 

  • Call Centre Agent

    2 months ago

    Cape Town, South Africa MMWentzel Full time

    **JOIN OUR TEAM OF CALL CENTRE AGENTS TODAY** **WHAT IS OUR COMPANY ALL ABOUT** We as a credit repair company will “fix your credit” by **removing negative items from your credit report**. We offer to file disputes on negative items on your behalf with the credit bureaus and get them removed. **We are looking for energetic individuals with outbound...

  • Call Centre Agent

    1 month ago

    Cape Town, South Africa Merchants Full time

    Call Centre Agent Position Overview: As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer...

  • Call Centre Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Merchants Full time

    Call Centre Agent Position Overview: As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer...

  • Call Centre Agent

    3 weeks ago

    Cape Town, South Africa MMWentzel Full time

    **JOIN OUR TEAM OF CALL CENTRE AGENTS TODAY** **WHAT IS OUR COMPANY ALL ABOUT** We as a credit repair company will “fix your credit” by **removing negative items from your credit report**. We offer to file disputes on negative items on your behalf with the credit bureaus and get them removed. During these tough times we believe that all South Africans...

  • Call Centre Agents

    4 weeks ago

    Cape Town, City of Cape Town, Western Cape, 8001, South Africa FreeRecruit Full time

    Matric1 Year Call Centre experienceMust be able to work independently, Must be able to work under pressure, Must have a good working track record, Excellent problem solving skills, Excellent communication skills   Duties:–  Full Inbound Call Centre functions–  Taking calls–  Data Capturing–  Client liaison–  Confirming clients information on...

  • Call Centre Agents

    2 months ago

    Cape Town, City of Cape Town, Western Cape, 8001, South Africa FreeRecruit Full time

    Matric1 Year Call Centre experienceMust be able to work independently, Must be able to work under pressure, Must have a good working track record, Excellent problem solving skills, Excellent communication skills   Duties:–  Full Inbound Call Centre functions–  Taking calls–  Data Capturing–  Client liaison–  Confirming clients information on...

  • Call Centre Agents

    2 weeks ago

    Cape Town, Western Cape, South Africa Freerecruit Full time

    Requirements: Experience not essential, as full training will be providedExcellent communication skillsPersonal attributes:loyal, determinate, patient, friendlyTarget drivenMust be extremely disciplined.General admin skillsThe post Call Centre Agents appeared first on