Call Centre Agent

3 months ago

Cape Town, South Africa Virtue HR Solutions Full time

**The Company**:Bet.co.za

**Role Name**: Call Centre Agent

**Hours of work**: Monday to Friday 9:00am - 17:00pm

**Role summary**:
A Call Centre Agent is required to improve customer satisfaction, customer service efficiency, overall customer retention rate as well as improve the total experience of TsogoSun customers.

**Daily Responsibilities**:

- Liaise with colleagues to work together and provide consistent, excellent service as a team.
- Demonstrate willingness to help each other.
- Give and receive direct constructive feedback.
- Take ownership and accountability for tasks and activities and demonstrate effective self management.
- Follow through to ensure that quality and productivity standards of own work are consistently and accurately maintained.
- Support and drive the business’ core values.
- Guide customers through the site and/or mobile phones and assist them in using the various
- services and products offered
- Drive brand loyalty through a personalized customer experience
- Correctly escalate issues to internal teams
- Delivers prepared scripts to welcome new customers and explains promotions and requirements of on-boarding process to customers
- Liaises with other departments (e.g. trading; finance) to ensure customer queries are resolved

**Technical Knowledge and Competencies**:

- **Contact Centre Operations**: Understanding of contact center operations, including call flow, customer service processes, workforce management, and customer interaction channels.
- **Customer Service and Experience**: Familiarity with customer service principles, customer experience management, and strategies to enhance customer satisfaction and loyalty.
- **Industry Knowledge**: Strong understanding of the gaming and hospitality industry.
- **Betting Technology**: Advanced knowledge of betting technology and products.
- **Betting Markets**: In-depth knowledge of various sports, including rules, teams, players, and competitions. Understanding of different betting markets and odds formats.
- **Betting Regulations**: Familiarity with the legal and regulatory frameworks governing sports betting in relevant jurisdictions. Knowledge of responsible gambling practices and compliance requirements.
- **Betting Platforms and Technologies**: Understanding of the technical aspects of sports betting platforms, including odds compilation, live betting functionality, and trading tools.
- **Odds Calculation and Risk Management**: Proficiency in calculating and managing betting odds to ensure competitive pricing and effective risk management strategies.
- **Sports Data Analysis**: Ability to analyze and interpret sports data, including statistics, historical performance, and trends. Understanding of data sources and tools used in sports analysis.
- **Bookmaking Principles**: Knowledge of bookmaking principles and methodologies, including setting odds, balancing books, and managing liabilities.
- **Betting Terminology**: Familiarity with common sports betting terminology, including types of bets, betting markets, and betting jargon
- **Customer Support in Betting**: Knowledge of customer support processes, handling betting-related queries, and resolving customer issues effectively.
- **Responsible Gambling Measures**: Understanding of responsible gambling initiatives, self-exclusion programs, and tools for promoting responsible betting behavior.
- **Betting Industry Trends**: Awareness of industry trends, technological advancements, and emerging markets in the sports betting sector.
- **Telephone skills**:

- **Good computer literacy**

**Requirements**:

- Degree or Diploma or Certificate in a related field
- Proven 2 year’s experience working in customer-facing role
- Proficiency in English
- Experience in providing customer service support
- Great report writing and providing feedback
- Working knowledge of customer service software, databases and tools
- Strong telecommunication skills and written communication
- Ability to meet personal and team KPI’s
- Ability to manage high volumes of incoming customer queries
- Works well in a team.
- Ability to communicate in more than one language is advantageous
- Time management skills
- Attention to detail
- Customer orientated
- Enthusiasm
- Works well under pressure

  • Call Centre Agent

    3 weeks ago

    Cape Town, South Africa Call Centre Staffing Full time

    As a Call Centre Sales Consultant, you will be the first point of contact for potential and existing customers. Your primary responsibility is to provide excellent customer service while driving sales of their network services and products. You will handle inbound and outbound calls, assisting customers with their inquiries, addressing their concerns, and...

  • Experienced Call Centre Agent

    2 months ago

    Cape Town, South Africa NCR Management Centre Full time

    NCR Management Centre, an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to assume the responsibility as a Call Centre Agent - reporting to the Floor Manager.The successful candidates are required to have excellent verbal and written communication skills in English. A second and third language would be advantageous to...

  • Experienced Call Centre Agents

    5 days ago

    Cape Town, South Africa NCR Management Centre Full time

    NCR Management Centre, an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to assume the responsibility as a Call Centre Agent - reporting to the Floor Manager.The successful candidates are required to have excellent verbal and written communication skills in English. A second and third language would be advantageous to...

  • Experienced Call Centre Agent

    2 months ago

    Cape Town, South Africa NCR Management Centre Full time

    NCR Management Centre, an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to assume the responsibility as a Call Centre Agent - reporting to the Floor Manager. The successful candidates are required to have excellent verbal and written communication skills in English. A second and third language would be advantageous to...

  • Experienced Call Centre Agents

    4 days ago

    City of Cape Town, South Africa NCR Management Centre Full time

    NCR Management Centre, an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to assume the responsibility as a Call Centre Agent - reporting to the Floor Manager. The successful candidates are required to have excellent verbal and written communication skills in English. A second and third language would be advantageous to...

  • Call Centre Agent

    3 months ago

    Cape Town, South Africa Merchants SA Full time

    Are you wanting to become a call centre customer service agent Merchants SA is the the perfect place to be. We are expanding and looking for customer service agents to join our local contact centre based in Salt River. - Matric or equivalent - Excellent customer service skills - Excellent communication skills - 6 months + Call Centre Experience - Flexible to...

  • Call Centre Agent

    3 months ago

    Cape Town, South Africa Merchants SA Full time

    Are you wanting to become a call centre customer service agent Merchants SA is the the perfect place to be. We are expanding and looking for customer service agents to join our international contact centre based in Salt River. - Matric or equivalent - Excellent customer service skills - Excellent communication skills - 6 months + Call Centre...

  • Call Centre Agents

    3 months ago

    Cape Town, South Africa MindMatch Consulting Full time

    Call Centre Agents for a upmarket UK client 4 month contract with prospect to go permanent 2+ years call centre experience (non-negotiable) BPO experience is advantageous Open to working shifts for UK client Clear articulation No criminal record

  • Call Centre Agents

    2 weeks ago

    Cape Town, South Africa CoetzeeHR Consultants Full time

    Are you a seasoned call centre agent with at least 2 years of experience? Do you have a Matric certificate and a passion for delivering top-notch customer service? If so, we want YOU to be part of our energetic and fast-growing team!What We OfferCompetitive Salary Exciting Career Growth Opportunities Fun, Collaborative Work Environment Centrally Located in...

  • Call Centre Agents

    3 weeks ago

    Cape Town, South Africa West Coast Personnel Full time

    Are you an experienced Call Centre Agent looking for your next opportunity? We have an exciting role available that might be perfect for you! Requirements:Proven track record in Call Centre operationsFMCG experience is an advantageExcellent communication skills with the ability to converse in English with foreign nationals and business ownersStrong ability...

  • Call Centre Agent

    3 months ago

    Cape Town, South Africa Rescume Recruitment Full time

    **Position: Inbound Call Centre Agent - Internet Troubleshooting** **Starting Salary of R5600 and will be reviewed every quarter based on performance.** **Responsibilities**: - Provide technical support for customers facing internet connection, broadband, and fiber issues. - Troubleshoot and resolve customer queries via inbound calls. - Offer solutions to...

  • Call Centre Agent

    3 months ago

    Cape Town, South Africa Crescent Lifestyle Full time

    Are you a confident and passionate individual with a flair for sales? We're on the lookout for vibrant personalities to join our outbound call centre team! If you thrive in a dynamic environment, enjoy connecting with people, and have a passion for sales, we want to hear from you. Embark on a rewarding career journey with us - where your skills meet...

  • Call Centre Sales Agent with Experience

    3 months ago

    Cape Town, South Africa Job Tool Kit Full time

    Call Centre Sales Agents / Business Development Representatives: We are looking for strong sales agents to do appointment setting for our company in Grassy Park 2 years cold calling or call centre sales Building rapport Objection handling Ability to hold a conversation over the phone Good English Language and Grammar UK Sales Experience **Salary**: R6...

  • Portuguese Call Centre Agent

    3 months ago

    Cape Town, South Africa Job Crystal Full time

    Portuguese Call Centre Agents needed - Junior Must have matric and computer skills **Experience**: - Cold calling: 1 year (preferred)

  • Call Centre Agent

    3 months ago

    Cape Town, South Africa West Coast Personnel Full time

    Call Centre Agent New Business Development (Construction) 3 month Fixed-Term Contract Commission Based - Monday to Friday, 08:00 - 17:00 - Brackenfell, Cape Town Position Overview: My client is seeking a dynamic Call Centre Agent with a track record of success in sales, particularly within the construction industry. This role involves engaging potential...

  • Call Centre Agents

    6 days ago

    City of Cape Town, South Africa CoetzeeHR Consultants Full time

    Are you a seasoned call centre agent with at least 2 years of experience? Do you have a Matric certificate and a passion for delivering top-notch customer service? If so, we want YOU to be part of our energetic and fast-growing team! What We Offer Competitive Salary Exciting Career Growth Opportunities Fun, Collaborative Work Environment Centrally...

  • Experienced Call Centre Professionals

    3 days ago

    Cape Town, Western Cape, South Africa NCR Management Centre Full time

    Job Opportunity at NCR Management CentreAbout the Role:We are seeking highly skilled and motivated individuals to join our team as Call Centre Agents. As a key member of our sales team, you will be responsible for meeting sales targets, maintaining client satisfaction, and adhering to company policies.Key Responsibilities:Meet and exceed sales targets...

  • Call Centre Agent

    3 days ago

    Cape Town, Western Cape, South Africa THANDA HUMAN CAPITAL Full time

    We are seeking a highly skilled and passionate customer service representative to join our team at THANDA HUMAN CAPITAL. As a USA BPO Night Shift Call Centre Agent, you will play a critical role in assisting customers with tracking of orders, refunds, and other inquiries.Key Responsibilities:Provide exceptional customer service to American clients via phone...

  • Call Centre Agent

    2 months ago

    Cape Town, South Africa Merchants Full time

    Call Centre Agent Looking for a job to challenge your excellent customer service skills? Look no further..... We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know...

  • Outbound Sales Call Centre Agent

    3 months ago

    Cape Town, South Africa L3A (Pty) Ltd. Full time

    Urgent opportunities available for Outbound Call Centre Agents who are committed to grow a career in international call centre - **IMPORTANT NOTES**:_ - 1st Month contract as a Lead Warmer - Trial period (Basic salary) - 2nd Month you are put on a Fixed Term Contract as a Pre-Sales Agent (Basic + commission) - Possibility of a permanent contract thereafter...