Call Centre Agent
9 hours ago
Are you young, talented and hungry to make money? Do you seek financial stability?
We have a once in a lifetime opportunity that awaits you
- 6 - 12 months retail experience and 6 - 12 months sales experience in a contact centre environment or similar
- Well-spoken and enjoys speaking to people in international countries (Multi-lingual is advantageous).
- Interest in sales, achieving targets and making money.
- Time-management skills.
- Clear criminal record.
- Available immediately.
- Computer Literate.
- Reliable transport.
**If you feel you are have what it takes to be a part of our family, please send your CV **
Working Hours:
Monday - Friday
8:30AM - 5:30PM / 10:00AM-7:00PM
**Job Type**: Full Time
**Salary**: Basic + Commission
**Education**:
- High School (matric) (preferred)
**Roles and responsibilities include**:
Retentions Agent:
Roles and responsibilities:
- Conversion
- Calling newly registered players to introduce our services and convert them into active, depositing players.
- Retention
- Calling existing players (dormant, active, VIP etc), developing relationships with them specifically to upsell and gain more deposits.
- When necessary calling pre-qualified leads with a view to converting into active players.
Acquisition agent:
Roles and responsibilities:
- Acquisition - You will be responsible for calling registered no depositing (RND) and Long Lapsed (Longlapsed) categorized players with the purpose of pre-qualifying these leads and supplying them to retention for Upsell.
- Pre-qualifying of leads - You will be required to pre-qualify leads who have registered to use our services, furthermore provide these leads through the processes outlined during training.
- You will be required to complete 100 completed calls daily - Completed calls to pre-qualify leads account as calls whereby the lead has answered.
- KEY PERFORMANCE INDICATORS: ACQUISITION - 100 COMPLETED calls per day - Completed calls are calls answered. - A MINIMUM of 20 pre-qualified leads must be supplied through appropriate channels for upsell.
**Salary**: R8,000.00 - R20,000.00 per month
Ability to commute/relocate:
- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Cold calling: 1 year (preferred)
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