Order Handler

1 day ago


Johannesburg, South Africa Alfa Laval Full time

Alfa Laval South and East Africa has a strong ambition to become world-class in terms of service, quality and delivering superior customer experience. We offer a challenging, exciting, and rewarding position in a highly dynamic and interesting organization

Who you are:
You have an ability to work on own initiative, handle high volume of orders and manage multiple tasks simultaneously

You thrive the result in high pressure situations and time sensitive deliveries in line with the Customer requirements and Company’s guidelines

Your strong customer service orientation is a delight.

Good English skill both oral and written.

About The Job
- Owning and Executing the order management process of Ordering, Expediting, Delivery, Invoicing
- Develop intra organizational network to ensure smooth and timely execution of Customer orders
- Post-delivery logistics claim management, data management in ERP system.
- Communication with Customers,: Respond to a variety of inquiries from internal & external Customers regarding product availability, cost, lead time, transportation, and delivery
- Solve problems; provide reliable/dependable information to other departments to assist them in supporting Customers requirements
- Manage the inventory movement in the system and logistics from the supply centres to the service centres.
- Co-ordinate with PROs in getting the invoices submitted and confirmed on time
- Co-ordination with Service operations, Product & Application to achieve the objectives of invoicing

Workplace & Hierarchy

The position is based in South Africa and reports to the Standard Order handling Manager.
- Bachelor’s degree, and Mechanical background is a plus.
- Strong experience in supply chain, logistics, material/ project planning, product/ service management.
- Logistic experience in dealing with forwarding company handling air, sea and land freight shipments
- Effective and professional communication with Customers
- Strong commercial & Incoterms knowledge
- Basic understanding of accounting principles
- Proven experience in handling LCs independently would be an advantage.
- Elaborate solutions for complex orders, projects and shipment
- Previous experience with ERP system (SCALA is a plus)
- Strong working knowledge of Microsoft Office Excel as well as Word & Outlook

Why should you apply?
- An exciting place to build your career with our Sales Function having opportunity to expand your global network, inside and outside of Alfa Laval, with different nationalities.
- Excellent learning opportunity to work with our global leaders.
- We offer you an interesting and challenging position in an international, open, and friendly environment where we help each other to develop and create value for our customers.



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