Senior Clerk

7 hours ago


Pretoria, South Africa AVBOB Full time

**Vacancy Details**:
Employer**:AVBOB Mutual Assurance Society**

The above-mentioned position exists within the Claims Department and is responsible for the achievement of set objectives and targets.

**RESPONSIBILITIES INCLUDE**:
**Receive claim and prepare documentation**
- Receive claim documents daily, differentiate between new claims and other correspondence.
- Determine status of policy and whether the deceased enjoys cover, verify and adjust policy details where necessary.
- Investigate policy and claim history.
- Open and process claim according to claims procedure, and refer fully completed claims to underwriter.
- Complete all claims within two working days.

**Receive and complete daily correspondence**
- Receive daily loose correspondence, match with file and refer to underwriter.
- Receive diary letters daily, match to file and send original to client.
- All correspondence received must go for scanning even when the claim has been paid.

**Handle complex enquiries from clients, branches and other departments**
- Attend to all written and verbal enquiries from clients, branches and other departments.
- Phone calls from clients must be handled immediately and client must be phoned back.
- Compile claim quotations on the system.
- Sign cash focus in terms of delegation of authority.

**Compile statistics and perform ad hoc duties**
- Compile daily statistics of finalized claims.
- Perform ad hoc duties as requested by supervisor.
- Quality control.

**QUALIFICATION REQUIREMENTS FOR THIS POSITION**:

- Grade 12

**EXPERIENCE AND KNOWLEDGE REQUIRED FOR THE POSITION**:

- 2 - 3 Years’ experience in Life Insurance/ dealing with death claims.

**COMPETENCIES REQUIRED FOR THE POSITION**:

- Excellent communication skills.
- Computer literate.
- Good interpersonal skills.
- Client service oriented.
- Ability to work under pressure and still be effective.
- Effective planning and time management skills.



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