Cluster Manager

3 weeks ago

Pretoria, South Africa Homechoice Full time

The cluster manager will be responsible for the overall management and day-to-day operations of the Homechoice Showroom Retail space in the Gauteng region.

**Drive Organic Growth through innovation**:

- Innovatively manage customer, channel, and promotional offers to ensure NSV is delivered
- Achieve Net Factor as per business plan
- Enhance the customer experience in showrooms
- Insight-Led Customer Growth
- Drive Mobile engagement and sales

**Expand into new markets**:

- Experience and knowledge of retail space in the respective cluster
- Find synergies between Sales Agents and Showrooms to expand the catchment
- Execute activations within neighboring towns to drive new foot traffic
- Optimize the usage of containers to help grow the business

**Optimize risk and drive efficiencies**:

- Improve customer unclaimed rate
- Improve banking details collection and documents at POS Mitigate risk (cash, banking, stock, and OHASA) to the area
- improve fraud detection skills in-store through collaboration with Fraud and Training

**Showroom Management**:

- Enhance the visual display of our Showrooms to World Class standards. Showroom Manager experience.

**Talent Management**:

- All employees have performance agreements (KPA's) in place to manage performance levels, that adequately reflect expected performance outcomes and define appropriate competencies and behaviors of the role
- Improve overall skill levels within the area by ensuring personal development plans are in place to address development needs and career aspirations
- Key personnel identified and ensure appropriate development plans/succession initiatives in place Promote staff engagement by ensuring adequate measures are in place to improve staff satisfaction and improve tenure
- Manage performance in alignment with HR practices

**Leadership**:

- Lead and develop a team of highly motivated and engaged Showroom Managers and staff

**Living the values**:

- Live and behave in alignment to the company values and promises

**Execute Learning Plan**:

- Evaluate current training and SOP's and suggest ways to improve existing programs and also work together with functional experts to develop programs that achieve the defined learning and business objectives
- Modify, revise, and update the content of existing training programs; creating course materials,to support content delivery and skill evaluations
- Drive your own personal development through training
- Grade 12/Matric/NQF 4
- Diploma or Degree required in Retail management, business management, or similar
- Minimum 5 years experience in retail sales
- Valid drivers license

**Behaviours**
- Wow my **customer**
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as **my own**
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a **team**
- Be helpful
- Be inclusive
- Find the fun

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