Cluster Store Manager

2 weeks ago

Pretoria, Gauteng, South Africa CaRRoL BoYeS Full time

Are you a retail superstar looking for a dynamic management role? Look no further Our Brooklyn and Woodlands stores are seeking a results-oriented Manager with a passion for delivering outstanding customer service.


As the Cluster Store Manager, you'll be responsible for leading a team of 5+ employees and managing all aspects of store operations.

You will maximize sales, control expenses, and maintain profitability through effective cost management.

Essential Duties and Responsibilities:

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Maximize Sales and Control Expenses: Ensure efficient sales operations while managing expenses effectively.
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Stock Control and Inventory Management: Conduct weekly stock-takes to maintain accurate inventory levels.
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Complete Store Operational Requirements: Schedule and assign tasks to employees, ensuring follow-up on work results.
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Maintain Store Staff: Recruit, select, orient, and train employees. Provide coaching, counselling, and disciplinary actions as needed.
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Monitor Employee Performance: Coach and counsel employees, monitor job results, and provide feedback.
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Financial Management: Prepare annual budgets, analyse variances, and initiate corrective actions as needed.
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Customer Relations: Establish rapport with potential and existing customers, understanding their requirements.
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Ensure Merchandise Availability: Approve contracts and maintain inventory levels to meet customer demands.
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Security Measures: Monitor security systems to protect merchandise and ensure a safe store environment.
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Compliance: Ensure compliance with legal requirements to maintain store stability and reputation.
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Marketing Displays: Set up effective marketing displays for sales floors and store windows.
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Cost Management: Manage controllable costs to maintain profitability.
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Sales Analysis: Analyse sales figures and forecast future sales to facilitate planning.
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Customer Service: Address customer complaints and comments promptly and effectively.
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Market Awareness: Stay informed about market trends and competitor activities in the retail industry.
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Policy Compliance: Maintain compliance with company policies and procedures.
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Additional Duties: Perform any other duties as required by the Supervisor.

These responsibilities are integral to ensuring operational efficiency, profitability, and customer satisfaction within the store.

Minimum Requirements:

  • Matric (high school diploma), business qualification (desirable)
  • 5 years of sales experience in highend retail, 2 years as an Assistant Manager/Manager, solid homeware retail product and visual merchandising experience

Skills & Traits:

  • Demonstrated advanced proficiency in retail management, store sales systems, marketing, leadership, and communication.
  • Strong ability to motivate others, with a customerfocused approach, adaptability, and quick learning ability.
  • Effective team player, dedicated to delivering exceptional results.

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