Cluster Pharmacist

Primary purpose of the job

• Providing proper patient care as per GPP (Good pharmacy practise) regulations
• Attending training on Pharmacy acts and GPP
• Attending of SOP training and SOP revision training
• Compliance with Company Policies, Procedures and SOP's
• Compliance with the POPI Act regulations
• Accurate capturing of chronic and acute medication prescriptions and handling of rejections according to company SOP's
• Attend to cluster and personal action diaries
• Compliance to SLA requirements (completing of mailbox profiles and action diaries within required timelines)
• Handling of clinical enquiries and discussions with patients and health care professionals or SPN's
• Attend to and respond in a professional manner to email messages or enquiries received from management, SPN's or members.
• Attend to OUT OF WIP notifications
• Attend to the blind checking mailbox according to SLA time lines
• Stock management – understand the cold chain processes, expiry dates and stock returns
• Willing to register as a Medipost tutor through MTA
• Tutor and train a small group of assistants on company SOP's, company policies, OTC medication and other health topics
• Take charge of a small group of assistance according to a Disaster Recovery Plan

Operational requirements

Attention to detail when capturing prescriptions: the correct profile, patient, medical aid and membership number, address, contact details and relevant medication.

To authorise medication and interact with health care professionals where neededClaiming of scripts and or any other claiming/capturing related procedure with emphasis on the MML.Ensure Blind checking is done according to SLA requirementsProfessional and clinical knowledge required in checking the capturing of prescriptions by pharmacist assistantsAccurate and quick responses to patient queries and diligence with follow up work within SLA requirementsAccurate and complete handling of all profiles worked on as per SOP'sCompletion of daily allocated work according to level requirement, working towards a level 2 or higher output according to company expectationAttending to action diariesSLA complianceMML adherenceCompetency in SOP assessments 2.Customer service and internal processcompliance (Quality assurance) Calls received need to be handled professionally and with very strict confidentiality according to the POPIA Act regulationsAccurate and correct information to be provided to the member and call attempts to be made according to SOP's and SLA requirementsProblem solving abilitiesAccurate data capturing and instructions to relevant staff if requiredQueries appropriately followed up until finalisedFocus on minimising errors and customer related complaintsas per QA, IPC and Customer care logs or other reporting platformsCompliance with SOP's and company policies 3.Productivity and Time management Productive and available according to hours as stipulated in contract.

ESS:
Responsibility to manage leave in accordance with company policies

Eco time compliance:
Daily clocking procedures in accordance with company policies 4.

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