Customer Service Consultant

6 months ago

Southern Suburbs, South Africa Homechoice Full time

**Purpose of the role**

**Key Performance Areas**

**Delivering Customer Excellence**
- Effectively manage all incoming customer queries on voice and digital.
- Provide an empathetic, engaging, respectful, friendly, and professional service to enhance the customer’s experience.
- Take accountability for each individual customer interaction by ensuring that the call is resolved to the best of your ability.
- Handle objections appropriately to ensure that positive results are achieved and enhance customer experience.
- Display empathy when addressing difficult queries and customers by identifying the customer’s needs, confirming understanding, and then providing the best possible solution.
- Improve the customer experience and service delivery by providing excellent customer service.
- Achieve benchmarks and targets related to customer excellence - (customer satisfaction) CSAT, CEI (customer experience), QA (quality assurance).

**Achieving productivity measures**
- Reach personal and team performance targets relating to productivity, adherence, timekeeping, turnaround time, sales, and customer service on voice and digital channels.
- Be available to take calls/tickets by avoiding unnecessary time spent in after-call activities or breaks in order to provide agreed service levels.
- Administer policies in an organized and efficient manner, ensuring that outstanding tasks are up to date and departmental service standards are adhered to
- Proactively exploring ways to improve operational efficiencies.

**Meeting quality and conduct standards**
- Focus on First Contact resolution by ensuring the correct information is shared with the customer.
- Ensure that compliance requirements are met across all platforms.
- Logging and capturing all customer and platform information accurately.
- Adhere to internal systems, policies, and procedures.
- Behaving professionally towards customers and colleagues.

**Generate revenue**
- Upsell product offerings to new & existing customers in line with required performance standards and target

**Qualifications & Accreditations**

Grade 12 / Matric or Equivalent

**Experience & Skills**

**Attributes & Behaviours**
- Customer focused / centric attitude
- Performance-driven and results-orientated with a relentless drive to succeed
- A strong can-do attitude and an energetic positive approach
- Understanding of financial transactions
- Exceptional attention to detail with a thorough approach to work
- Excellent listening and interpersonal communication
- Team player but able to work independently

  • Customer Services Consultant

    5 months ago

    Northern Suburbs, South Africa Bridgena Barnard Personnel Group Full time

    Western Cape, CPT - Northern Suburbs - R 8000 - R 12000 Monthly Basic Salary (Negotiable) N/Subs Customer Services Consultant post available ASAP for an online Sales Company. N/Subs Customer Services Consultant post available ASAP for an online Sales Company. Matric Excellent command of English Indigenous SA languages advantages but not essential Admin...

  • Product Consultant

    5 months ago

    Southern Suburbs, South Africa Smollan Full time

    We're on the lookout for a **Product Consultant** in **Western Cape, Southern Suburbs Tafelberg **to create and increase brand awareness through maintaining pricing, shelf health, promotions, training of instore sales consultants and strong customer and client relationships. **As a Product Consultant, you will be responsible for**: - Administration - Shelf...

  • Product Consultant

    5 months ago

    Southern Suburbs, South Africa Smollan Full time

    We're on the lookout for a **Product Consultant** in **WC-Southern Suburbs **to create and increase brand awareness through maintaining pricing, shelf health, promotions, training of instore sales consultants and strong customer and client relationships. **As a Product Consultant, you will be responsible for**: - Administration - Shelf Health -...

  • Product Consultant

    5 months ago

    Southern Suburbs, South Africa Smollan Full time

    We're on the lookout for a **Product Consultant** in **WC-Cavendish Square **to create and increase brand awareness through maintaining pricing, shelf health, promotions, training of instore sales consultants and strong customer and client relationships. **As a Product Consultant, you will be responsible for**: - Administration - Shelf Health -...

  • Product Consultant

    5 months ago

    Southern Suburbs, South Africa Smollan Full time

    We're on the lookout for a **Product Consultant for Telkom** in **Western Cape - Southern Surbubs **to create and increase brand awareness through maintaining pricing, shelf health, promotions, training of instore sales consultants and strong customer and client relationships. **As a Product Consultant, you will be responsible for**: - Administration -...

  • Product Consultant

    5 months ago

    Southern Suburbs, South Africa Smollan Full time

    We're on the lookout for a **Product Consultant** in **Western Cape, Ottery **to create and increase brand awareness through maintaining pricing, shelf health, promotions, training of instore sales consultants and strong customer and client relationships. **As a Product Consultant, you will be responsible for**: - Administration - Shelf Health -...

  • Product Consultant

    6 months ago

    Southern Suburbs, South Africa Smollan Full time

    We're on the lookout for a **Product Consultant** in **Constansia Village **to create and increase brand awareness through maintaining pricing, shelf health, promotions, training of instore sales consultants and strong customer and client relationships. **As a Product Consultant, you will be responsible for**: - Administration - Shelf Health -...

  • Product Consultant

    2 months ago

    Southern Suburbs, South Africa Smollan Full time

    We're on the lookout for a **Product Consultant** in **Cape Town, Tokai** to create and increase brand awareness through maintaining pricing, shelf health, promotions, training of instore sales consultants and strong customer and client relationships. As a Product Consultant, you will be responsible for: - Administration - Shelf Health - Implementation of...

  • Sales Consultant in Store

    5 months ago

    Southern Suburbs, South Africa Smollan Full time

    We're on the lookout for a Sales Consultant in WC- Southern Suburbs **As a Sales Consultant, you will be responsible for**: - Administration - In-store Sales and Marketing - Customer Satisfaction and Service - 2-3 years’ experience in Retail Sales Environment, preferably within the Telecommunications Industry - Matric - Sales acumen - Marketing principle...

  • Sales Consultant Tokai

    2 months ago

    Southern Suburbs, South Africa Smollan Full time

    We're on the lookout for a Sales Consultant in **Tokia** **As a Sales Consultant, you will be responsible for**: - Administration - In-store Sales and Marketing - Customer Satisfaction and Service - 2-3 years’ experience in Retail Sales Environment, preferably within the Telecommunications Industry - Matric - Diploma/NQF level 5 - Sales acumen -...

  • Sales Consultant Cavendish

    3 months ago

    Southern Suburbs, South Africa Smollan Full time

    Were on the lookout for a Sales Consultant at **CAVENDISH** As a Sales Consultant, you will be responsible for: Administration In-store Sales and Marketing Customer Satisfaction and Service - 2-3 years’ experience in Retail Sales Environment, preferably within the Telecommunications Industry - Matric - Diploma/NQF level 5 - Sales acumen - Marketing...

  • Sales Consultant Atlantis

    2 months ago

    Southern Suburbs, South Africa Smollan Full time

    We're on the lookout for a Sales Consultant in **Atlantis** **As a Sales Consultant, you will be responsible for**: - Administration - In-store Sales and Marketing - Customer Satisfaction and Service 2 - 2-3 years’ experience in Retail Sales Environment, preferably within the Telecommunications Industry - Matric - Diploma/NQF level 5 - Sales acumen -...

  • Sales Consultant in Store

    5 months ago

    Southern Suburbs, South Africa Smollan Full time

    We're on the lookout for a Sales Consultant in** WC- MITCHELLS PLEIN AND PROMENADE** **As a Sales Consultant, you will be responsible for**: - Administration - In-store Sales and Marketing - Customer Satisfaction and Service - 2-3 years’ experience in Retail Sales Environment, preferably within the Telecommunications Industry - Matric - Diploma/NQF level...

  • Customer Service Representative

    1 day ago

    Southern Suburbs, South Africa RareCruit (Pty) Ltd Full time

    We are seeking a skilled Customer Service Representative to join our client's team in the International Defense Industry. This role presents an excellent opportunity for career growth.Our client is a well-established international defense agency with a rapidly growing presence, looking for talented individuals to be part of their dynamic team.Key...

  • Sales Consultant Kenilworth Centre

    3 months ago

    Southern Suburbs, South Africa Smollan Full time

    We're on the lookout for a Sales Consultant at **KENILWORTH CENTRE** **As a Sales Consultant, you will be responsible for**: - Administration - In-store Sales and Marketing - Customer Satisfaction and Service - 2-3 years’ experience in Retail Sales Environment, preferably within the Telecommunications Industry - Matric - Diploma/NQF level 5 - Sales...

  • Sales Consultant in Store Noordhoek

    5 months ago

    Southern Suburbs, South Africa Smollan Full time

    We're on the lookout for a Sales Consultant in** WC- NOORDHOEK** **As a Sales Consultant, you will be responsible for**: - Administration - In-store Sales and Marketing - Customer Satisfaction and Service - 2-3 years’ experience in Retail Sales Environment, preferably within the Telecommunications Industry - Matric - Diploma/NQF level 5 - Sales acumen -...

  • Sales Consultant southern Suburbs

    3 months ago

    Southern Suburbs, South Africa Smollan Full time

    We're on the lookout for a Sales Consultant in **Southern Suburbs** **As a Sales Consultant, you will be responsible for**: - Administration - In-store Sales and Marketing - Customer Satisfaction and Service - 2-3 years’ experience in Retail Sales Environment, preferably within the Telecommunications Industry - Matric - Diploma/NQF level 5 - Sales...

  • Sales Consultant

    2 months ago

    Southern Suburbs, South Africa Kinesis Holdings Full time

    Our client, in the financial services sector is looking for Sales Consultant to sell personal loans to clients. The successful candidates will be responsible for initiating sales calls, and effectively converting prospects into customers.Requirements:Outbound sales calls to prospects potential clients.Present loan options, explain terms and conditions, and...

  • Automotive Service Advisor

    6 months ago

    Southern Suburbs, South Africa Ikon Consulting Full time

    **Salary** Market related salary package for the right person with specific background and brand experience to join this team. (Great basic salary and incentive structure) Basic salary + incentives + company contributions to medical aid and provident fund. **Description** Your main function is to provide excellent customer service consistently to service...

  • Customer Success Expert

    1 week ago

    Southern Suburbs, South Africa RareCruit (Pty) Ltd Full time

    A leading software company is expanding its operations in Somerset West. We are looking for a skilled professional to join our team as a Customer Success Consultant.Job OverviewWe are seeking an enthusiastic and dedicated individual who is passionate about management and software solutions. The ideal candidate will have extensive rental experience and...