Marketing Research and Customer Insights Manager

7 months ago


Johannesburg, South Africa On Line Personnel Full time

Full Time
- Johannesburg
- Posted 6 hours ago

Job Position**:Marketing Research and Customer Insights Manager**

Ref: 4460

Location: Johannesburg (Sandton)

**Salary**: Commensurate with qualification and experience

Qualifications / Requirements:

- Recognised 3 year National Diploma / Bachelor’s Degree in Commerce / Business Management / Marketing Management / Business Science/ Research Management
- Minimum of 5 years’ experience in marketing research or customer insights
- Exposure and knowledge of consumer behaviour eg. customer service and customer experience
- Exposure and knowledge of research methodologies and working with research companies
- Exposure and knowledge of market economics in particular insights in consumer economic decision-making models
- Commercial and environmental scanning (people, service and/or product, finance and technology transactions) to identify and source best in class and leading edge practices
- Experience in developing metrics, measuring results and collating management information for the purpose of reporting and strategic execution

**PREFERRED**:

- Experience in brand management and product strategy would be beneficial
- Experience in Marketing Research industry would be advantageous

Key Performance Areas:

- Ensure that all requests from the Head of Quality are initiated and carried out thoroughly and promptly
- Ensure the prioritization and execution of important issues for thorough preparation and resolution
- Continuously adhere to the importance and confidentiality of all issues pertaining to Quality Assurance and its various departments
- Accurately compile the division’s KPI monthly objectives and obtain approval from the QA Head before distribution to the Managing Director’s Office
- Co-ordinate, compile and distribute the benchmark activities for Quality Assurance as required, in order to become a competitive in the company
- Prepare, co-ordinate and update the company overview presentation for Management meetings and conferences with external visitors
- Prepare and co-ordinate the quarterly quality addresses to create quality awareness in order to support the high-performance culture, process within the company
- Co-ordinate workshops for team building and problem resolution purposes
- Co-ordinate, compile and distribute Quality Assurance’s overhead and capex budget in order to prevent over expenditure and financial compatibility in the organisation
- Control, analyse, distribute the monthly budget performance reports to the Quality Assurance Management and highlight risks
- Forecast, analyse, resolve unbudgeted requirements and potential risk factors together with finance, and redistribute the funds within the allocated divisional budget in preparation for quarterly financial review meetings
- Collate and analyse headcount figures versus targets on a monthly basis and distribute to the QA management to highlight necessary action plans and potential risks
- Liaise with HR regarding headcount requirements within Quality Assurance and personnel placements



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