Service Lead: Perkins Global Grade 11

5 days ago


Boksburg, South Africa Barloworld Equipment Full time

**Key Outputs**
- Ensuring/ managing delivery of agreed service excellence initiatives between Perkins and Barloworld Power
- Working with the internal Barloworld Power team to ensure delivery of Perkins service KPIs
- Supporting SLDs with required technical information to support Perkins Engines in their territories.
- Escalating technical issues to Perkins, managing the resolvent process and communicating solutions to the necessary stakeholders
- Service support for new product introduction and existing products
- Present product issues to Perkins and Barloworld Power management
- Compile informative service issue reports and address the issue with the service team, Perkins and Barloworld Power management
- Provide technical support for warranty, early hours, reliability, and durability
- Ensure effective self-management and performance ownership
- Plan and prioritise jobs/ service improvement projects and other day to day tasks to maximise productivity and profitability
- Qualified Mechanical Engineer or
- Qualified Artisan (Mechanic in relevant trade (e.g. Diesel Mechanic/Filter/Earthmoving Equipment Mechanic)
- Matric

Provide service support for new product introduction

**Qualification, Experience and Competencies**
- Qualified Mechanical Engineer - minimum two to three years' experience
- Qualified Artisan - Minimum five years' post-apprentice experience will be an advantage
- Knowledge of Perkins products
- Technical Representative/ Product Analyst experience will be an added advantage
- Demonstrated practical and theoretical training skill and sound interpersonal relationship skills
- Trouble shooting skills and problem-solving skills
- Experience of project management
- Mechanical & Electrical experience



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