Service Supervisor Global Grade 10
2 months ago
**Key Outputs**
- Leading a Team of Service Artisan to repair Caterpillar components, with focus on the Drivetrain disassembly and Inspection area.
- Achievement of cost centre financial targets and Key Performance Indicators.
- Resolve internal customer queries.
- Effective control of cost centre expenses and WIP.
- Ensure effective communication between team and management.
- Ensure service work (Caterpillar components) is carried out in compliance with quality standards (OEM Guidelines).
- Ensure outputs of service audits are achieved.
- Achievement of a team environment that enables maximum productivity and profitability (Performance management of team).
- Competency development of team.
- On the job supervision - safety of team
- .Reporting of team Key Performance Indicators and prospects
**Qualification, Experience and Competencies**
- Qualified artisan or Mechanic in relevant trade (e.g., Diesel mechanic / Earthmoving Equipment mechanic).
- Minimum five years’ experience after qualification.
- Prior supervisory experience will be an advantage.
- Exposure to managing a Team.
- Leadership potential (part of IDP).
- Experience with Transmissions components end to end Process
- Understanding of the Quality processes and driving QFR action and closure
- Able to achieve results utilising talent in team.
- Computer literate (MS Office and SIS ET, SAP & CRM).
- Basic technical report writing skills.
- Basic trouble shooting and problem-solving skills.
- Failure analysis skills.
- Exposure to driving Safety requirements, policies and procedures.
- Understanding of warranty systems, policies & procedures.
- Will be required to work overtime including Stand-by.
- Sound interpersonal and communication skills
- .Driver’s licence.
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