Broker Client Services Agent

3 weeks ago


Midrand, South Africa Sanlam Full time

**Who are we?**
- Minimum Qualification Required- NQF4/150 FAIS Credits/Matric/Standard 10
- RE 5
- Minimum Experience- Minimum 3 years Insurance administrative experience
- Exposure to the broker or dealer servicing environment
- Minimum 3 years Personal Lines Underwriting experience
- Deliverables include, but will not be limited to- Assist with amendments to client’s policies
- Provide brokers with constant feedback on queries
- Attend to QA corrections as identified by the QA department

Competencies Required- Organized
- Self-disciplined
- Self-motivated
- Analytical
- Attention to detail
- Excellent administrative Skills
- Good communication skills
- Able to work flexible hours
- Customer focus
- Active listening skills
- Results oriented
- Team work
- Follow up - (must be able to establish procedures to monitor that, which has been promised anddelivered)
- Good MS Office skills
- Ability to plan and manage time efficiently

**What will you do?**
- Responsible for inbound/outbound telephonic communication with client base. Ensures the quality of service exceeds customer expectations and establishes constructive relationships with client base. Utilises IT system accurately and ensures that all queries are answered effectively. Refers calls to appropriate departments only if unable to solve query appropriately. Provides accurate product information to clients in line with standards and protocols.**Knowledge and Skills**
- Customer Service- Team Support- Administration- Quality, compliance and accreditation**Personal Attributes**
- Communicates effectively - Contributing dependently- Decision quality - Contributing dependently- Action orientated - Contributing dependently- Optimises work processes - Contributing dependently**Build a successful career with us**
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.**Core Competencies**
- Cultivates innovation - Contributing dependently- Customer focus - Contributing dependently- Collaborates - Contributing dependently- Being resilient - Contributing dependently- Drives results - Contributing dependently**Turnaround time**Our commitment to transformation**

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.



  • Midrand, South Africa Fidelity Services Group Full time

    **MAIN PURPOSE OF JOB**: To provide superior service to internal and external customers via all contact channels and all media. Ensure the Service Level KPI’s is achieved at all times. **QUALIFICATION & EXPERIENCE**: - Matric or relevant qualification - Customer Service experience in a Call Centre environment would be advantageous - Computer literacy...

  • Service Desk Agent I

    4 weeks ago


    Midrand, South Africa IOCO Full time

    iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of Service Desk Agent I to join our IT support team. As a Service Desk Agent I, you will be the first point of contact for technical issues, providing essential support to end-users. If you have excellent problem-solving skills, a customer-centric...


  • Midrand, South Africa Fidelity Services Group Full time

    ***Duties & Responsibilities**: - Selling multiple SecureFire products and service to potential sales leads received from various platforms - Making large amounts of outbound calls in a timely manner - Handling and overcoming client objections, focussing on Opening, Closing, Telephone Etiquette, e.g. buying signals - Identifying customers’ needs through...

  • Real Estate Agent

    4 weeks ago


    Midrand, South Africa Waterfall Properties Full time

    **Rental Agents & Sales Agents Wanted** In Sandton and surrounding areas. Waterfall Properties is looking for motivated, ambitious, and self-driven people with excellent communication & people skills. Team player with a drive to grow. - Canvass for rental /sale property and list on various platforms - Discuss property features with owners - Conduct...

  • Canvassing Agent

    4 weeks ago


    Midrand, South Africa Century 21 Real Estate Full time

    We are looking for articulate, motivated and professional English speaking applicants who will be responsible for database creation and management as well as engaing with prospective clients to generate sales leads for our real estate agents. This is a half day position based in office. **Job Type**: Part-time Part-time hours: 20 per week **Salary**:...

  • Site Agent

    5 days ago


    Midrand, South Africa Jobs 4 All Full time

    Site Agent - Residential - High rise Experience - Midrand - Manage Subcontractors - Making sure that the commercial performance of the contract is maximized - Helping to coordinate and write site reports, drawings, and other necessary documents - Working collaboratively with architects to identify and determine areas for utility hookups - Setting and...

  • Call Centre Agent

    4 weeks ago


    Midrand, South Africa Afrirent Holdings Full time

    Afrirent is a dynamic, fast-growing group of companies with an extensive fleet of vehicles and service offerings. Investment in technology, people and relationships has seen our offering expand into complementary services like car rental, tracking and monitoring, tourism and automotive sales. We are looking for a Call Centre Agent to join our team and take...


  • Midrand, South Africa Sanlam Full time

    **Who are we?** - Minimum Qualification Required- Grade 12/Standard 10/NQF 4 - Minimum Experience- Minimum 12 months Call Centre and administrative experience - Minimum 12 months in the STI environment and client services experience - Deliverables include, but will not be limited to- Quality orientated and organized - Self-disciplined and Self-motivated -...


  • Midrand, South Africa Fidelity Services Group Full time

    **Vacancy: Customer Services Administrator** **Region: Midrand** **Reporting to: Commercial Contact Centre Manager** **Overall purpose of the Job**: **Minimum qualifications and experience**: - Matric qualification or equivalent - Computer Literate (MS Office, advanced Excel, PowerPoint, MS Teams) - Professional and well presented - Ability to work well...


  • Midrand, South Africa Fidelity Services Group Full time

    **Overall purpose of the job**:The purpose of the Fire Service Technician is to install and service Fire Equipment (Extinguishers, hose reels etc) in accordance with SANS 1475. The incumbent’s experience to include working in small, medium and large install and service jobs as well as a good understanding of SANS 1475 requirements **Duties &...


  • Midrand, South Africa RJPersonnel Full time

    3years Do short-term insurance quotations and comparisons for brokers Process amendments on existing policies Identify gaps in client’s insurance cover Process short-term insurance claims Keep track and follow up on arrear premiums Plan and process monthly renewals Answer and direct incoming calls from clients **Skills**: Sound administration...


  • Midrand, South Africa Fidelity Services Group Full time

    **MAIN PURPOSE OF JOB**: Manage the day to day planning, operation and problem-solving of a team of agents in order to meet with the required service level components, standards and Call Centre targets. **QUALIFICATION & EXPERIENCE**: - Matric or relevant qualification - Customer Service experience in a Call Centre environment - Experience in people...


  • Midrand, South Africa Harcourts Lifestyle Full time

    Are you a motivated and dynamic individual with a passion for real estate? Harcourts Lifestyle, a leading real estate agency specializing in Midstream, Midrand, Sandton, and Parks, is seeking a dedicated Residential Rental Agent to join our team. This position is ideal for those who thrive on building relationships and have a enjoy connecting tenants with...


  • Midrand, South Africa Fidelity Services Group Full time

    **SMALL COMMERCIAL SALES CONSULTANT VACANCY**: **Main purpose of job**: - Source and sell armed monitoring and armed response agreements to potential new customers - Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers - Achieve and exceed monthly sales targets for new customers and...


  • Midrand, Gauteng, South Africa Jobking Full time

    Outbound call centre agentOur Business is based in Johannesburg, Midrand.We are looking for Dynamic Outbound Call centre sales staff for telesales positions.Excellent Telephone Skills are requiredCustomer service oriented and candidate must work well in a teamTarget driven candidates are required to apply for this positionMust be able to work well under...


  • Midrand, South Africa CareerfinderZA Full time

    **Key Performance Area**: - Credit control - Maintaining and building client relationships - Thorough knowledge of products - Retention of current client portfolio - Multiclaimant action **Minimum Requirements**: - Matric/Senior Certificate - FAIS Compliant essential (minimum of 30 credits prior to 2009 or full FAIS qualification) - Computer literate [MS...


  • Midrand, South Africa Thelma Mamburu Full time

    **Vacancy**: **Cold Calling Insurance Tele Agents** **Role Purpose** To continuously enhance the lifetime financial wellness of people, their families and their communities through empowerment and education, by selling financial solutions to them which will enhance their financial well-being whilst putting them at ease with regards to the future of their...


  • Midrand, South Africa Humankind Group Full time

    Minimum Education:Honours Degree in Computer Science/ Information Technology, or related field with additional Design courses completed.Minimum Experience:Minimum 2+ years experience in user interface and user experience designCritical Competencies:▪ Strong knowledge of business banking products, services, and industry trends▪ Ability to design and...


  • Midrand, South Africa Adzuna ZA B C2 Full time

    Minimum Education:Honours Degree in Computer Science/ Information Technology, or related field with additional Design courses completed.Minimum Experience:Minimum 2+ years experience in user interface and user experience designCritical Competencies:▪ Strong knowledge of business banking products, services, and industry trends▪ Ability to design and...

  • Service Advisor

    4 weeks ago


    Midrand, South Africa SydSen Recruit Full time

    Gauteng, Midrand - R24 000 - R45 000 Monthly Basic Plus Commission Service Advisor - Midrand - Our client based in - **Midrand** is looking for an experienced Dealership - **Service Advisor** to join their service department.**Requirements**: - Matric Certificate - Drivers license (a must!!) - Experience working in a franchise dealership as a Service...