Call Centre Agent

2 weeks ago


Midrand, South Africa Afrirent Holdings Full time

Afrirent is a dynamic, fast-growing group of companies with an extensive fleet of vehicles and service offerings. Investment in technology, people and relationships has seen our offering expand into complementary services like car rental, tracking and monitoring, tourism and automotive sales.

We are looking for a Call Centre Agent to join our team and take us from strength-to-strength.

The position will entail the following
- Answering of calls and assisting clients with maintenance queries
- Logging calls on fleet domain
- Ensuring and facilitating the repairs of vehicles that belong to the company and suppliers
- Liasing with clients on behalf of the supplier
- Following up on Queries that are logged until they are closed
- Facilitating the mechanical repairs on vehicles
- Compiling downtime report for vehicles that are down
- Liaising with Suppliers to keep track of the vehicles that are at their workshops for repairs and which repairs are required
- Assisting clients with rent to own queries
- Answer calls that come through the call Centre Line.
- Take queries and create reference numbers for clients on Fleet Domain.
- Schedule maintenance and repairs.
- Notifying service providers on vehicles that need maintenance.
- Follow up and make sure that vehicles have been repaired and service.
- Update clients on the progress and outcome of their vehicles.

**Competencies and Skills Required**: - Effective communication skills
- Problem solving
- Fast learner

Key Attributes:

- Pay attention to detail.
- Calm under pressure
- Friendly
- Sense of urgency
- Flexibility
- Team player
- Confident.

**Experience and Qualifications**

Gr.12 minimum

Experience in a Fleet call centre environment essential

Please note that the call centre position is shift based including night shift and the employee will be required to work on-site

**Salary**: R7,000.00 - R9,000.00 per month

Ability to commute/relocate:

- Midrand, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Fleet Admin Call Centre: 2 years (required)


  • Call Centre Agent

    2 days ago


    Midrand, South Africa Afrirent Holdings Full time

    Afrirent is a dynamic, fast-growing group of companies with an extensive fleet of vehicles and service offerings. Investment in technology, people and relationships has seen our offering expand into complementary services like car rental, tracking and monitoring, tourism and automotive sales. We are looking for a Call Centre Agent to join our team and take...

  • Call Centre Sales Agent 2018

    Found in: beBee jobs ZA - 1 week ago


    Midrand, Gauteng, South Africa Jobking Full time

    Outbound call centre agentOur Business is based in Johannesburg, Midrand.We are looking for Dynamic Outbound Call centre sales staff for telesales positions.Excellent Telephone Skills are requiredCustomer service oriented and candidate must work well in a teamTarget driven candidates are required to apply for this positionMust be able to work well under...


  • Midrand, South Africa Afrirent Auto Full time

    Are you a Call Center Manager with technical experience looking on joining a fastest growing group of companies? Afrirent Holdings is looking for a Call Center Manager to oversee and optimize the operations of a call center dedicated to handling maintenance-related inquiries, service requests and other issue. **Duties and Tasks** - Ensuring that calls are...

  • Call Centre Agent

    3 days ago


    Midrand, South Africa Careers At Skills Excel Full time

    Contact Center Agents, Customer Service inbound & outbound Working in a growing company where you will be integral in helping to resolve customer queries. You will be part of contact center's large team and the front line for our customers, Making it essential you have a positive and friendly approach. **Responsibilities**: Ensure all internal processes...

  • Sales Agent

    Found in: Talent ZA C2 - 2 weeks ago


    Midrand, South Africa Isilumko Staffing Full time

    If you have gained 2-3 years' of Outbound Call Centre experience, within short term insurance and have a RE 5 certificate or will be writing it soon (dependent on DOFA date). There is a role towards Kosmosdal, with a well known short term insurance client. Basic and uncapped commission. First 2 months' will consist of training. Looking for Top Performers...


  • Midrand, South Africa Fidelity Services Group Full time

    **Requirements**: **1.1)** Matric certificate or equivalent qualification. **1.2)** Basic Life Support (BLS) qualification or First Aid Level 3 would be advantageous **1.3)** Experience in: Fire **or** Medical **or** combined service in an operations call centre. **1.4) **Fully computer literate (Outlook, Excel, Word, What’s App) and has the ability to...


  • Midrand, South Africa Fidelity Services Group Full time

    **Vacancy: Customer Service Agent - 6 Month Contract** **Region: Midrand** Reporting to: Contact Centre Manager - Inland **Job Description MAIN PURPOSE OF JOB**: - To provide superior service to internal and external customers via all contact channels and all media. - Ensure the Service Level KPI’s is achieved at all times. QUALIFICATION &...

  • Technical Officer: Call Desk Agent

    Found in: Talent ZA C2 - 17 hours ago


    Midrand, South Africa BCXP Full time

    Business Unit, Department, ReportingJob grade/level OP2Business Unit Digital Solutions PlatformDepartment Octane Position reports toTeam Leader: Call DeskSpan of Control 0Core DescriptionResponsible for providing technical support to service station dealers IRO the various products and services that we provide. Understand the various Software and...

  • E-commerce Agent

    2 days ago


    Midrand, South Africa Placements 4 all Full time

    E-commerce agent, Midrand R16K neg, 1 year contract, Matric, 3 to 5 years online sales orders, Queries, follow up, credits and returns, call stat reports, courier /warehouse environment experience, **Salary**: R15 000,00 - R18 000,00 per month


  • Midrand, South Africa Doloris Pursuit Full time

    **Salary/compensation**: $3,000-7,000/m in compensation ($500 per closed deal + bonuses) **Location**: Remote **About Us**: Mesitis is a dynamic real estate marketing agency dedicated to empowering realtors to maximize their listing appointments. We specialize in innovative strategies that streamline the lead-generation process, ensuring high-quality...


  • Midrand, South Africa Letting Experts Full time

    Well Established Rental Real Estate Company. We are expanding our rental division to Midrand and are on the lookout for driven, enthusiastic, and like minded individuals willing to learn and grow within this role. Experience in the industry is a bonus but someone willing to learn and with the right attitude can also apply. - Optimist, Presentable and good...


  • Midrand, South Africa Fidelity Services Group Full time

    **(Customer Contact Centre) Fidelity ADT - Outbound Customer Service Retention Agent Level 2** **Reporting to**: Customer Service Retention Supervisor **Minimum Qualifications and Experience**: - Matric - A minimum of 2 years customer service experience. - At least 1 to 2 years’ experience within a contact center, of which client retention experience...

  • Call Centre Agent

    2 days ago


    Midrand, South Africa Hahn Collections (Pty) Ltd Full time

    Must be computer literate Basic knowledge of debt collection systems ( Excalibur or Swordfish) Minimum experience required is 6 months in debt collection and 1 year in Customer service **Salary**: Basic + incentives **Job Types**: Full-time, Permanent **Salary**: From R4,000.00 per month Ability to commute/relocate: - Midrand, Gauteng: Reliably...


  • Midrand, South Africa iOCO Full time

    JOBNUMBER **iOCO02899** - CONTRACT TYPE **Permanent** - STATE/PROVINCE **Gauteng** - CONTRACT TYPE: **OnSite** **The Role**: iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of **Service Desk Agent I** to join our IT support team. As a Service Desk Agent I, you will be the first point of...


  • Midrand, South Africa iSON Xperiences Full time

    **Job Title**: BMW - Junior Quality Analyst **Location**: Midrand **Cost Centre**: BMW Johannesburg **Agreement Type**: Permanent **Permanent** **Based in Midrand** Â To analyze customer interactions and capture insights into the QA tool to ensure an independent, objective and neutral collection of data. Â **Main Responsibilities (including but...


  • Midrand, South Africa Fidelity Services Group Full time

    Outbound Customer Service Retention Agent Level 2 Reporting to: Customer Service Retention Supervisor **Overall Purpose of the Job**: **Minimum Qualifications and Experience**: - Matric - A minimum of 2 years customer service experience. - At least 1 to 2 years’ experience within a contact center, of which client retention experience would be...


  • Midrand, South Africa Vodafone Full time

    **Role purpose**: To measure service delivery quality within all customer interaction touch-points against service quality standards and recommend methods of improvement. **Your responsibilities will include**: Ensure adherence of agent handled customer interactions to the agreed quality standards for all interactions. Ensure that the qualitative and...


  • Midrand, South Africa Vodafone Full time

    **Role purpose**: To measure service delivery quality within all customer interaction touch-points against service quality standards and recommend methods of improvement. **Your responsibilities will include**: Ensure adherence of agent handled customer interactions to the agreed quality standards for all interactions. Ensure that the qualitative and...


  • Midrand, South Africa Vodafone Full time

    **Role purpose**: To measure service delivery quality within all customer interaction touch-points against service quality standards and recommend methods of improvement. **Your responsibilities will include**: Ensure adherence of agent handled customer interactions to the agreed quality standards for all interactions. Ensure that the qualitative and...


  • Midrand, South Africa Full Circle Resourcing Full time

    Our client requires the services of an **Operations Engineer (Advanced)** - **Amazing brand with cutting edge technology**: - **Excellent teams in Global team collaboration**: - **High work-life balance with Flexible hours**: - **Agile working environment** **POSITION**:Contract until December 2025 **COMMENCEMENT**:As soon as...