Team Manager: Policy Maintenance

5 days ago

Bellville, South Africa Santam Full time

Who are we?
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. What will you do?
Santam Operations, Commercial Contact Centre have a career opportunity available for a Team Manager who will be based in Bellville.
The Team Manager will manage a team of contact centre consultants. Ensuring that the team reaches target(s) by monitoring individual performance on a constant basis. The team manager should also be knowledgeable on all aspects of the products, systems and processes. Mentors the team and gives constant real-time support in terms of query resolution. What will make you successful in this role?
- Builds and maintains a high performing team which consistently delivers a “Wow” customer experience in terms of care, professionalism, knowledge and contact resolution
- Facilitates the sharing of best practice across teams to enable the delivery of high performance and the enhancement of the customer experience
- Inspires, leads, engages, coaches, develops and motivates a team of dynamic and successful customer-facing agents to deliver the best service in the insurance industry
- Manages people related matters i.e. attendance, absence and attrition within the team to ensure service level contributions are met/exceeded
- Manages and improves performance by focusing on strengths in staff performance as well as development areas to identify causes and issues and to work on addressing gaps
- and/or through written correspondence
- Ensure efficiency of service productivity and performance in the contact centre through the achievement of agreed quality assessment ratios and turn-around times
- Improve customer satisfaction, experience and insight
- Manage own development to increase own competencies
- Deliver exceptional customer service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
- Ensuring achievement of underwriting and profitability objectives through internal processes.

QUALIFICATIONS AND EXPERIENCE
- Completed Matric (Grade 12)
- 2-3 years’ people management experience within a commercial short-term insurance environment
- 2-3 years’ experience in an operational environment (preferably within the short-term insurance industry)
- A relevant short-term insurance related qualification will be advantageous
- A completed NQF Level 4/5 insurance related qualification

KNOWLEDGE AND SKILLS
- Drive service targets
- Coaching, quality and compliance
- Reporting and communication
- Management of employees

PERSONAL ATTRIBUTES
- Directs work
- Decision quality
- Interpersonal savvy
- Plans and aligns Knowledge and Skills Drive leads and service targets Coaching, quality and compliance Reporting and communication Management of employees Personal Attributes Decision quality - Contributing independently Interpersonal savvy - Contributing independently Plans and aligns - Contributing independently Directs work - Contributing independently Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Core Competencies Cultivates innovation - Contributing independently Customer focus - Contributing independently Drives results - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently Turnaround time
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

  • Team Manager: Policy Maintenance

    2 weeks ago

    Bellville, South Africa Santam Full time

    Who are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred...

  • Assistance Maintenance Manager

    7 months ago

    Bellville, South Africa Exceed Recruitment and Human Resource Consultants Full time

    **Reference**: 9176 NB **Consultant**: Nine Broodryk Oversee the maintenance department and manage a team of maintenance artisans and assistants. Ensure preventive maintenance schedules for all machinery and equipment are done to minimize downtime and ensure optimal performance. Ensure maintenance schedules are completed and signed off by required...

  • Handyman - Maintenance

    6 days ago

    Bellville, South Africa Marriott International, Inc Full time

    **Job Number** 23081465 **Job Category** Engineering & Facilities **Location** Protea Hotel Cape Town Tyger Valley, Uys Krige Drive Jip de Jager off ramp Ext 20, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond and attend to guest repair...

  • Maintenance Foreman

    2 weeks ago

    Bellville, South Africa Edge Personnel (Pty) Ltd Full time

    Leading National Services Provider based in the Northern Suburbs is recruiting for a qualified and experienced Maintenance Foreman, with at least 3 -5 years’ experience within the warehousing environment. The ideal incumbent will be responsible for, but not limited to: Perform electrical repairs in community areas, including lights and plugs...

  • Maintenance Foreman

    2 days ago

    Bellville, South Africa Edge Personnel (Pty) Ltd Full time

    Leading National Services Provider based in the Northern Suburbs is recruiting for a qualified and experienced Maintenance Foreman, with at least 3 -5 years’ experience within the warehousing environment. The ideal incumbent will be responsible for, but not limited to: Perform electrical repairs in community areas, including lights and plugs...

  • Maintenance Worker/handyman

    7 months ago

    Bellville, South Africa Tafelberg Furniture Stores Full time

    **Maintenance Worker/Handyman** **Requirements**: - Must have previous experience in the maintenance of large buildings/warehouses - Must have excellent time management skills - Must have basic building knowledge - Excellent administrative skills/record keeping - Excellent communication skills - Valid driver’s license **Education**: - High School...

  • Facilities Manager

    2 weeks ago

    Bellville, South Africa Sanlam Full time

    Who are we? Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market. Sanlam Life and Savings consists of three clusters - Sanlam Corporate, Sanlam Retail Mass and Sanlam Retail Affluent. The Sanlam Life and Savings Office provides...

  • Team Manager

    7 months ago

    Bellville, South Africa Kinesis (Call centre staffing) Full time

    Dealing with the day-to-day management of the Sales Consultants in the Contact Centre. Coach and develop teams and manage staff needs. Manage Complaints and monitoring targets. Manage staffing needs, productivity, and quality. Deal with IR issues. Training of new consultants in the contact centre. **Requirements**: Grade 12 Tertiary...

  • Production Team Leader

    7 months ago

    Bellville, South Africa Twizza Full time

    **The objective of this role**: The purpose of the Production Team Leader is to ensure accurate reporting on machines. Secondary responsibilities for all processes on the shift; meeting operating requirements; managing waste streams, and Level 1 team management. **Deliverables in this Role**: People Management - Weekly engagement with team members: -...

  • Corporate Facilities Manager

    7 months ago

    Bellville, South Africa Cipla Full time

    **Job Purpose**: Manage all aspects of physical security and protection for all buildings and grounds of Cipla Medpro assets against loss or damage, pro-active management of the Companies fleet by managing documentation of all Health & Safety related issues, procure all office consumables by advising on energy efficiency and cost-effectiveness, preventative...

  • Team Manager

    4 days ago

    Bellville, South Africa Santam Full time

    Who are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred...

  • Clinical Technician

    1 week ago

    Bellville, South Africa Melomed Private Hospitals Full time

    Requirements: - Grade 12 - Diploma in clinical / bio medical engineering or Diploma in Electronics - Experience in Maintenance of medical equipment in a clinical environment - Member of the clinical engineering association of South Africa - Computer proficiency - Perform stand by duties - Must have own transport Key outputs: - Active involvement in...

  • Maintenance Technician

    2 months ago

    Bellville South, South Africa AECI Full time

    Maintaining and execution of planned maintenance program - Excellent workshop practises - Stockholding and organizing of critical spares - Site maintenance in general, i.e. property - Maintenance of all equipment - Warehouse, factory, bulk, RO plant, generators and weigh bridge - Active team player on GMP team - Placing maintenance related orders - Assist in...

  • Maintenance Technician

    7 months ago

    Bellville South, South Africa AECI Full time

    Maintaining and execution of planned maintenance program - Excellent workshop practises - Stockholding and organizing of critical spares - Site maintenance in general, i.e. property - Maintenance of all equipment - Warehouse, factory, bulk, RO plant, generators and weigh bridge - Active team player on GMP team - Placing maintenance related orders - Assist in...

  • Team Leader

    24 hours ago

    Bellville, South Africa Momentum Metropolitan Holdings Full time

    -Introduction Metropolitan is one of the oldest financial services brands in SouthAfrica. With a 116 year legacy of serving the communities in whichit operates, Metropolitan represents true empowerment in servingAfrica's people through affordable financial solutions that createfinancial growth and security. Role Purpose Manage and motivate the team in...

  • Electrical Maintenance Specialist

    3 weeks ago

    Bellville, Western Cape, South Africa Status Staffing Full time

    At Status Staffing, we're seeking a skilled Electrical Maintenance Specialist to join our team. As an Electrician with 5-8 years of experience in a manufacturing environment, you'll be responsible for ensuring the smooth operation of electrical systems and equipment.About the Role:This is a challenging opportunity to work as an Electrician in a dynamic...

  • IT Support Technician Team Lead

    7 months ago

    Bellville, South Africa Sanlam Full time

    Who are we? Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology...

  • Machine Maintenance Assistant

    2 months ago

    Bellville, Western Cape, South Africa Persona Staff Full time

    We are seeking highly skilled and dedicated Machine Maintenance Assistants to join our team at Persona Staff in Stikland. This is a fantastic opportunity for individuals who are willing to work 12-Hour rotational shifts, including night shifts and weekends.Key ResponsibilitiesAssist in the operation of machinery and equipmentMaintenance and repair of...

  • Facilities Maintenance Technician Position Available

    2 days ago

    Bellville, Western Cape, South Africa Persona Staff Full time

    At Persona Staff, we are seeking a highly skilled Facilities Maintenance Technician to join our team. With a strong focus on customer satisfaction and quality workmanship, this individual will be responsible for performing routine maintenance tasks, conducting repairs, and ensuring the overall upkeep of our facilities.Key Responsibilities:Maintaining and...

  • Freelance Maintenance Technician

    5 days ago

    Bellville, South Africa The Joblink Full time

    Contact person for this position: Ronel Bakker Job overview: My client, a leading manufacturer of catering and baking equipment, is looking for a Maintenance Technician. **You will NOT be employed by the company but will invoice the company for jobs completed.** **Responsibilities**: - Repair different bakery machines like: (Ovens, Proofers, Bun...