Fleet Services Account Manager
2 weeks ago
Listing reference:
cartr_000513
Listing status: Online-
Position summary
Industry:
Other Sectors & Industries
Job category:
(Key) Account Management
Location:
Rosebank
Contract:
Permanent
EE position:
No
Introduction
- A leading global provider of vehicle telematics, Cartrack is firmly rooted in the belief of being servicecentric. It allows us to offer bestinclass quality and financial satisfaction, no matter the size of your fleet or the price of your car. Our proprietary inhouse technology provides the best intelligent, actionable data to fleet operators and security for all vehicle owners across 24 countries over 5 continents.
Job description
Overall Purpose of the Job
To contribute daily to our mission of earning the reputation that we provide all our clients and partners with superior quality technology and information supported by first rate service.
Responsibilities of this position
Adopt the key interface role between the fleet customer and Cartrack by providing exceptional customer service.
- Contact, resolve problems & queries and build relationships with allocated clients
- Servicing of existing clients by uncovering the immediate need (health checks, account review, fleet training, selfservice portal)
- Develop unique ways to grow the business with customers and provide solutions to management in the face of challenges
- Deliver continuous training to business sources and clients to explain products
- Market and promote products in order to increase brand awareness
- Focus on growing and developing existing clients
- Achieve aboveaverage results on customer satisfactory surveys
- Update CRM and coverage reports daily
- Report in respect of daily activities to relevant Manager
- Attend to all fleet queries, setup of fleet reports and alerts
- Attend to de/re installation and repair queries and / or requests
- Attend to cancellation requests
- Attend to account queries
- Attend to updates of client and vehicle information (selfservice portal)
Minimum requirements
- National Senior Certificate / Grade 1
- Diploma / Degree or Equivalent
- Strong Relationship Management Skills
- Account Management and Sales Experience 4 Years
- MS Office Suite (Excel Intermediate / Advanced)
- Strong Business Acumen with a focus on customer relations
- Ability to plan and organize with strong administrative skills
- High level of EQ with strong negotiation skills
- CRM applied experience
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