Specialist Technical Analysis

2 weeks ago

Cape Town, South Africa Vodafone Full time

**Role purpose**:
To analyse required billing systems to identify functionality enhancements as well as process improvements
To compile business and technical user requirements specifications that is representative and complete
To provide feedback on new products, services and other requirements
To conduct an impact analysis on various systems

**Your responsibilities will include**:
**Analyse business requirements**
To analyze requirements of Billing systems to identify functionality enhancements as well as process improvements
To compile business and technical user requirements specifications that is representative and complete
To ensure that user requirements are documented, developed and delivered on

**Impact assessment of new products and services**
To provide feedback on new products, services and other requirements
To conduct an impact analysis on various systems
To perform information requests and investigations

**Project management methodologies**
To use Project Management methodologies to communicate and facilitate execution and implementation of new systems or releases
To effectively communicate and liaise with all stakeholders
To ensure effective change control is executed
To ensure that systems adhere to and comply with all relevant policies and procedures
Deployment across standardised environments and layered architecture
Operations transition initiation and support

**Compiled reports**
Accuracy, Delivery time
Projects, Systems Analysis, Ad-hoc

**Provided Support to Operations**
Provide support to Operations teams regarding business queries.
Provide post implementation support.

**Business Analysis**
Business/ systems requirements elicitation and analyses
Process modelling
Solution(s) design and recommendations
Author business and systems requirements and design specification documents
Generate technical artifacts like use cases, context diagrams, frameworks
Development of training material, test cases, operations manuals
To be involved and facilitate user acceptance testing
To establish validation and balancing criteria to ensure integrity of data in profiling system and be involved in ensuring continued data integrity for area of information delivery.

**Stakeholder management**
To agree with users on business rules to be applied to data.
To develop and document consolidated information requirements and quality attributes from business requirements.
To provide primary user contact for relevant area of information delivery and perform ad hoc analyses.
To interface with all other role-players, for example source systems and Report authors, etc

**Maintained Relationships**
Customer Satisfaction Index
Billing, External Customers - Finance and retail Billing

**Qualifications and experience**

Matric - Essential
3 year degree/ diploma in engineering, science, finance, any applied mathematical degree Essential
Honours degree-advantage.
A minimum of 3-5 years relevant experience within an ICT Company is essential with specific focus on:
Quantitative analytics
Customer data
Campaign management systems, optimisation technology and process
CRM operations

OR

Matric - Essential
Relevant 1 - 2 years certificate/diploma - (essential)
A minimum of 5 - 8 years relevant experience within an ICT Company is essential with specific focus on:
Business Analysis
Systems Architecture and Design
Logistics Management and Billing Systems
Software development management and SDLC experience of at least 5 years is essential
Understanding of systems and business processes relating to the telecoms environment is essential

**Job knowledge**
Knowledge of Billing and Financial Reporting
Knowledge of Configuration Management
Complex Systems context diagrams
Business Analysis
Project management
GSM environment and systems
Mediation and Billing functions and processes
Change Control Process
Fault Management Process
Software Development Life Cycle processes
Policies and Procedures governing IS
Software Development and Delivery Methodology
ISO, TMF, Telco Standards
Architecture and internal process work flows
Change management around transformation projects
Collaboration and facilitation across virtual project teams

**Skills**
Analytical, Commercial input and forecasting
Input into Planning
Input into Budgeting
People management (vendor)
Change / stakeholder management
Presentation skills
Negotiation and persuasion skills
Communication skill
Interpersonal skill

Closing date for Applications**: 06 April 2023.**

The base location for this role is, **Cape Town, Century City.**

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.

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