Customer Service Advisor

4 weeks ago

Durban, South Africa KURA SA Full time

**PURPOSE OF JOB**

The Call Centre Advisor is responsible for providing a friendly, helpful service to Representatives, Sales Leaders, Customers and Business Development managers who contact Avon via any channel. This could be sorting out a missing item, a balance query or anything in between by putting the Reps, Sales Leaders, Customers and Business Development managers first - understanding the impact of the issue on their business and ensuring all necessary steps are taken to ensure first call resolution.

**KEY RESPONSIBILITIES**
- To achieve set KPI’s as laid down through the PMP process
- Ability to gain information through effective questions in order to make fact-based decisions regarding issue resolution in order to drive representative satisfaction
- Excellent communications skills with the ability to work across cross functional boundaries
- Ability to work as part of a multi-functional team to achieve set targets
- Being able to explain, understand and resolve complex issues to achieve representative satisfaction
- Ability to resolve customer issues and make decisions to drive representative satisfaction and aid retention
- Acts as an Ambassador for Avon with the Rep always being at the heart of the business
- Understands the Reps business and actively promotes current initiatives & incentives either through upselling or other agreed value-added initiatives.
- Positive engagement with Team Leader and colleagues.

**EDUCATION AND QUALIFICATIONS**
- Matric / Equivalent
- Minimum one year experience within an International (UK, US, Australian) call centre campaign.
- Minimum 6 months experience on an international retail campaign within a call centre
- Customer service experience essential
- Experience in reconciling would be preferred but not essential providing proven numeracy skills

**SKILLS, KNOWLEDGE AND CAPABILITY**

**Essential (General)**
- **Detail orientation**: You pay attention to detail in order to produce high quality output, no matter what the pressures
- **Flexibility**: You remain adaptable and flexible in the face of unfamiliar or changing situations
- **Enthusiasm**: You demonstrate passion and energy when communicating goals, beliefs, interests or ideas
- **Initiative**: You take independent action to make things happen and achieve goals

**Essential (Call centre related competencies)**:

- High typing speed and accuracy
- Strong computer literacy and ability to navigate multiple systems
- Ability and flexibility to work rotational shifts and weekends.

**Essential (Personal attributes)**:

- Positive attitude to work
- Professional
- Presentable in appearance
- Ability to listen to understand
- Friendly and polite
- Approachable
- Self-driven

**Job Type**: Permanent

**Salary**: R6,000.00 - R7,000.00 per month

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

Application Deadline: 2023/07/01

  • Customer Service Advisor

    3 weeks ago

    Durban, South Africa Bespoke International group Full time

    Energy Customer Service advisors needed. - **Requirements**:_ - At least 6 months international call centre experience. - **Responsibilities**:_ - Maintaining a positive, empathetic and professional attitude towards customers at all times. - Communicating with customers through various channels - Acknowledging and resolving customer complaints. - Ensure...

  • Customer Service Advisor

    3 weeks ago

    Durban, South Africa Webhelp Full time

    **Advisor** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: - Are you the work hard/play hard type? We have an opportunity for goal-driven go-getters to join vibrant Durban office of bubbly beings who bring fun to work every day! We’re looking for a team of fast learners and quick thinkers to jumpstart their career as...

  • Customer Service Advisor

    4 weeks ago

    Durban, South Africa Careerbox Full time

    We are looking for Customer Service Advisors. Minimum requirement is 1 year Call Centre experience. Basic salary R5000 + a campaign allowance of R2500 + night shift allowance and a commission structure. **Responsibilities** - Provide knowledgeable answers to questions about product, pricing and availability - Work with internal departments to meet...

  • Customer Service Advisor

    4 weeks ago

    Durban, South Africa Careerbox Full time

    We are looking for Customer Service Advisors to start training on 13 February 2023. Minimum requirement is 1 year Call Centre experience. Basic salary R5500 + a campaign allowance of R2000 + night shift allowance and a commission structure. **Responsibilities** - Provide knowledgeable answers to questions about product, pricing and availability - Work with...

  • Customer Service Advisor

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Webhelp Full time

    AdvisorLocation Durban, South AfricaLanguage English***Job Advert: Are you the work hard/play hard type? We have an opportunity for goaldriven gogetters to join vibrant Durban office of bubbly beings who bring fun to work every dayWe're looking for a team of fast learners and quick thinkers to jumpstart their career as Customer Service Advisors working on an...

  • Customer Service Advisor

    3 weeks ago

    Durban, South Africa Webhelp Full time

    **Job Advert** Are you the work hard/play hard type? We have an opportunity for goal-driven go-getters to join vibrant Durban office of bubbly beings who bring fun to work every day! We’re looking for a team of fast learners and quick thinkers to jumpstart their career as Customer Service Advisors working on an international campaign. You’ll be joining...

  • Customer Service Advisor

    7 days ago

    Durban, South Africa Webhelp Full time

    **Advisor** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: - If you’re looking for an opportunity to jump start your career and gain experience with different customers and clients, this is your time to shine! We’re looking for dynamic team players with a passion for people to provide a service to an international client...

  • Customer Service Advisor

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Careerbox Full time

    We are looking for Customer Service Advisors to work night shift. Minimum requirement is 1 year Call Centre experience. Basic salary R5000 + night shift allowance and a commission structure.Responsibilities Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in...

  • Customer Service Advisor

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Careerbox Full time

    We are looking for Customer Service Advisors to start training on 13 February 2023. Minimum requirement is 1 year Call Centre experience. Basic salary R5500 + a campaign allowance of R2000 + night shift allowance and a commission structure.Responsibilities Provide knowledgeable answers to questions about product, pricing and availability Work with internal...

  • Finacial Advisor

    2 weeks ago

    Durban, South Africa GDS Financial Advisor Services Full time

    We are seeking a Financial Advisors to join our group of insurance brokers. As a Financial Advisor, you will be responsible for providing financial advice to theirclients. You will help clients plan and achieve their financial goals by assessing their financial situation and recommending products and services that meet their needs. You will be expected to...

  • Service Advisor

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Rite Recruitement Full time

    We are looking for a service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, and conducting inspections. The service advisor will ensure customer service by working with...

  • Customer Service Advisor

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Webhelp Full time

    AdvisorLocation Durban, South AfricaLanguage English***Job Advert: If you're looking for an opportunity to jump start your career and gain experience with different customers and clients, this is your time to shine We're looking for dynamic team players with a passion for people to provide a service to an international client from our Durban offices. As a...

  • Portuguese Customer Service Advisor

    1 month ago

    Durban, South Africa Careerbox Full time

    **Position: Portuguese Customer Service Advisor** **Reports To: Team Leader** **Working Hours: AUS** **Location: Durban** **Purpose** To provide a professional and effective service to customers dealing with all matters in a prompt and efficient manner and ensuring that the needs of the customer are met. **Knowledge and Experience** - **Has to be...

  • Customer Service Advisor

    4 weeks ago

    Durban, South Africa Webhelp Full time

    **Job Advert** If you’re looking for an opportunity to jump start your career and gain experience with different customers and clients, this is your time to shine! We’re looking for dynamic team players with a passion for people to provide a service to an international client from our Durban offices. As a Customer Service Advisor you’ll need to be a...

  • Customer Service Advisor

    7 days ago

    Durban, South Africa Webhelp Full time

    **Job Advert** If you’re looking for an opportunity to jump start your career and gain experience with different customers and clients, this is your time to shine! We’re looking for dynamic team players with a passion for people to provide a service to an international client from our Durban offices. As a Customer Service Advisor, you’ll need to be a...

  • Customer Service Advisor

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Webhelp Full time

    AdvisorLocation Durban, South AfricaLanguage English***Job Advert: Are you selfmotivated, highly organized and passionate about helping people? If you have prior experience in the customer service and sales industry and are eager to further expand your experience on an international level then this could be your perfect opportunityImagine being a part of a...

  • Customer Service Advisor

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Webhelp Full time

    Job AdvertIf you're looking for an opportunity to jump start your career and gain experience with different customers and clients, this is your time to shine We're looking for dynamic team players with a passion for people to provide a service to an international client from our Durban offices.As a Customer Service Advisor you'll need to be a fast learner...

  • Call Centre Agent

    3 weeks ago

    Durban, South Africa Kura Full time

    **Salary**: **J** **ob Title: Call Centre Agent (Customer Service Advisor)** **Location: Mount Edgecombe, SA** **Salary** R6 000 per month + medical insurance Role Details: **This is a permanent full-time role as a Call Centre Agent (Customer Service Advisor) in our Mount Edgecombe, South Africa office. The role is on-site.** If you have experiance...

  • Customer Service Advisor

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Webhelp Full time

    Job AdvertIf you're looking for an opportunity to jump start your career and gain experience with different customers and clients, this is your time to shine We're looking for dynamic team players with a passion for people to provide a service to an international client from our Durban offices.As a Customer Service Advisor, you'll need to be a fast learner...

  • Customer Service Advisor

    1 week ago

    Durban, South Africa Webhelp Full time

    **Advisor** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: - We’re looking for dynamic team players with a passion for people to provide exceptional customer experiences for an international client working in a fixed-term contract role from our Durban offices. - You will need to be a fast learner and quick thinker, a...