Customer Service Advisor

2 weeks ago

Durban, KwaZulu-Natal, South Africa Webhelp Full time

Advisor

Location

  • Durban, South Africa
    Language


 English***
Job Advert: Are you the work hard/play hard type? We have an opportunity for goaldriven gogetters to join vibrant Durban office of bubbly beings who bring fun to work every day


We're looking for a team of fast learners and quick thinkers to jumpstart their career as Customer Service Advisors working on an international campaign.


You'll be joining our fun-loving global community of more than 120,000 passionate people who work across 200 locations in over 60 countries delivering exceptional customer experiences for some of the world's leading brands.

Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.


As a Customer Service Advisor, you'll be required to speak telephonically to customers so along with a sparkling voice, you'll also need to have empathy and be able to hear what is not being said when dealing with our customer complaints or queries.


We want problem solvers and solution finders who strive to give of their very best in everything they do and are always willing to go the extra mile to exceed customer's expectations.


What you'll be doing

  • Working towards consistently achieving and exceeding set targets
  • Identifying opportunities to improve service and processes to enhance customer and colleague experience and sharing this knowledge and skills with other members of the team
  • Communicating new information or issues that are relevant to the campaign to colleagues, customers and managers
  • Developing and maintaining current knowledge of the campaign
  • Ensuring first contact resolution at all times
  • Providing excellent customer experiences at all time
  • Owning maintenance issues raised, ensuring they are accurately logged and raised with appropriate suppliers, and escalated where appropriate to ensure resolution
  • Consistently recording accurate information regarding customer interactions to enable the business to present an accurate picture of our customers, whilst prioritising and planning for service improvements
  • Proactively offering solutions to any issues or concerns that customers might face

What you'll need

  • Matric
  • Minimum 6 months' experience in a contact centre environment
  • Previous experience working on UK campaign (understanding of UK market/clients advantageous)
  • Availability to work UK hours and work shifts in a 24/7 environment
  • Excellent verbal English communication skills (writing and speaking)
  • Ability to work in a fast paced contact centre environment
  • Ability to troubleshoot and find an effective resolution to a complex customer queries
  • Computer literacy
  • Ability to speedily navigate multiple systems effectively
  • Attention to detail
  • Ability to work to a high degree of accuracy and speed
  • Ability to identify when to escalate customer queries and complaints timeously
  • Clear credit and criminal records

What we're offering

  • R7650 base entitlement
  • Medical aid for main member
  • Group life cover
  • Fantastic employee assistance programme (EAP)
  • Webhealth benefits: Worldclass working environment, access to financial wellbeing sessions, will writing sessions, stress management sessions
  • Team building and upskill training opportunities
  • Interactive and inclusive company culture
After applying, you will be sent a link to complete a quick online chat.

We don't want you to miss out on the opportunity so please complete the chat-based interview to be considered for shortlisting.

Take this opportunity to advance your career with our collaborative team of game-changers today.

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