Customer Service Advisor

7 months ago

Durban, South Africa Webhelp Full time

**Advisor**

**Location**
- Durban, South Africa**Language**
- English***

**Job Advert**:

- Are you the work hard/play hard type? We have an opportunity for goal-driven go-getters to join vibrant Durban office of bubbly beings who bring fun to work every day

We’re looking for a team of fast learners and quick thinkers to jumpstart their career as Customer Service Advisors working on an international campaign.

You’ll be joining our fun-loving global community of more than 120,000 passionate people who work across 200 locations in over 60 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.

As a Customer Service Advisor, you’ll be required to speak telephonically to customers so along with a sparkling voice, you'll also need to have empathy and be able to hear what is not being said when dealing with our customer complaints or queries.

We want problem solvers and solution finders who strive to give of their very best in everything they do and are always willing to go the extra mile to exceed customer’s expectations.

**What you'll be doing**
- Working towards consistently achieving and exceeding set targets
- Identifying opportunities to improve service and processes to enhance customer and colleague experience and sharing this knowledge and skills with other members of the team
- Communicating new information or issues that are relevant to the campaign to colleagues, customers and managers
- Developing and maintaining current knowledge of the campaign
- Ensuring first contact resolution at all times
- Providing excellent customer experiences at all time
- Owning maintenance issues raised, ensuring they are accurately logged and raised with appropriate suppliers, and escalated where appropriate to ensure resolution
- Consistently recording accurate information regarding customer interactions to enable the business to present an accurate picture of our customers, whilst prioritising and planning for service improvements
- Proactively offering solutions to any issues or concerns that customers might face

**What you'll need**
- Matric
- Minimum 6 months’ experience in a contact centre environment
- Previous experience working on UK campaign (understanding of UK market/clients advantageous)
- Availability to work UK hours and work shifts in a 24/7 environment
- Excellent verbal English communication skills (writing and speaking)
- Ability to work in a fast paced contact centre environment
- Ability to troubleshoot and find an effective resolution to a complex customer queries
- Computer literacy
- Ability to speedily navigate multiple systems effectively- Attention to detail
- Ability to work to a high degree of accuracy and speed
- Ability to identify when to escalate customer queries and complaints timeously
- Clear credit and criminal records

**What we're offering**
- R7650 base entitlement
- Medical aid for main member
- Group life cover
- Fantastic employee assistance programme (EAP)
- Webhealth benefits: World-class working environment, access to financial well-being sessions, will writing sessions, stress management sessions
- Team building and upskill training opportunities
- Interactive and inclusive company culture

After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please complete the chat-based interview to be considered for shortlisting. Take this opportunity to advance your career with our collaborative team of game-changers today.

  • Customer Service Advisor

    7 months ago

    Durban, South Africa Bespoke International group Full time

    Energy Customer Service advisors needed. - **Requirements**:_ - At least 6 months international call centre experience. - **Responsibilities**:_ - Maintaining a positive, empathetic and professional attitude towards customers at all times. - Communicating with customers through various channels - Acknowledging and resolving customer complaints. - Ensure...

  • Finacial Advisor

    6 months ago

    Durban, South Africa GDS Financial Advisor Services Full time

    We are seeking a Financial Advisors to join our group of insurance brokers. As a Financial Advisor, you will be responsible for providing financial advice to theirclients. You will help clients plan and achieve their financial goals by assessing their financial situation and recommending products and services that meet their needs. You will be expected to...

  • Customer Service Advisor

    7 months ago

    Durban, South Africa Webhelp Full time

    **Job Advert** Are you the work hard/play hard type? We have an opportunity for goal-driven go-getters to join vibrant Durban office of bubbly beings who bring fun to work every day! We’re looking for a team of fast learners and quick thinkers to jumpstart their career as Customer Service Advisors working on an international campaign. You’ll be joining...

  • Service Advisor

    8 months ago

    Durban, South Africa Bosch Umhlanga Full time

    Job Title: Service Advisor Company: Bosch Umhlanga Location: Umhlanga, South Africa Job Type: Full-time Job Summary: Bosch Umhlanga is seeking a motivated and customer-focused Service Advisor to join our dynamic team. As a Service Advisor, you will be the primary point of contact for customers, ensuring their satisfaction by providing exceptional service...

  • Call Centre Agent

    6 months ago

    Durban, South Africa Kura Full time

    **Salary**: **J** **ob Title: Call Centre Agent (Customer Service Advisor)** **Location: Mount Edgecombe, SA** **Salary** R6 000 per month + medical insurance Role Details: **This is a permanent full-time role as a Call Centre Agent (Customer Service Advisor) in our Mount Edgecombe, South Africa office. The role is on-site.** If you have experiance...

  • Customer Service Advisor

    6 months ago

    Durban, South Africa Webhelp Full time

    **Advisor** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: - We’re looking for dynamic team players with a passion for people to provide exceptional customer experiences for an international client working in a fixed-term contract role from our Durban offices. - You will need to be a fast learner and quick thinker, a...

  • Customer Service Administrator

    4 weeks ago

    Durban, South Africa Liebherr-Africa (Pty) Ltd Full time

    Administrative and organizational Support of Technical Advisor’s and Team Leader − Support of Technical Advisor and Team Leader − Handling of customer requests within the range of customer service − Booking and invoicing of service and warranty orders and follow up − Monitoring of debtor’s accounts and active collection of outstanding...

  • Service Advisor

    8 months ago

    Durban, South Africa Recruitment Web South Africa (Pty) Ltd Full time

    **DURBAN** Our Client is looking for an experienced service advisor for their well-established dealership in Durban. **Experienced Dealership Service Advisor** - Must have working knowledge and experience of Kerridge, Automate, Autoline. - Must be well presented - Must be able to work in a high pressure environment - Must be a Team Player - Must have...

  • Customer Service Representative

    2 months ago

    Durban, KwaZulu-Natal, South Africa Bosch Umhlanga Full time

    Job Title: Service AdvisorCompany: Bosch UmhlangaJob Type: Full-timeJob Summary:A highly motivated and customer-focused Service Advisor is required to join our dynamic team at Bosch Umhlanga. As a Service Advisor, you will be the primary point of contact for customers, ensuring their satisfaction by providing exceptional service and guidance throughout the...

  • Service Advisor

    6 months ago

    Durban, South Africa GAP Consulting Full time

    KwaZulu-Natal, Durban - Motor Retail - Service Dept - R 16 000 - R 19 000 Monthly - Job ref: KZN000332/JH - Vacancy type: Permanent SHIFTINTOHIGHCAREER by joining a Dealership that seeks the expertise of a Service Advisor **Minimum Requirements**: - Must have a minimum of 2 to 3 years’ experience as a Service Advisor within the Motor Industry -...

  • Service Advisor

    2 months ago

    Durban, South Africa Bonafide Human Capital (Pty) Ltd Full time

    Our well known automotive vehicle dealer client based in Pinetown is looking to employ an experienced customer service driven Service Advisor. The purpose of the role is to provide prompt and quality service to customers relating to the service, repair, and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure...

  • Customer Service Advisor

    6 months ago

    Durban, South Africa Webhelp Full time

    **Advisor** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: - Are you self-motivated, highly organized and passionate about helping people? If you have prior experience in the customer service and sales industry and are eager to further expand your experience on an international level then this could be your perfect...

  • Automotive Service Advisor

    2 months ago

    Durban, KwaZulu-Natal, South Africa Bonafide Human Capital (Pty) Ltd Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Service Advisor to join our team at Bonafide Human Capital (Pty) Ltd. As a Service Advisor, you will play a crucial role in providing exceptional service to our clients, ensuring their vehicles are repaired and maintained to the highest standards.Key ResponsibilitiesProvide prompt and quality...

  • Service Advisor

    6 months ago

    Durban North, South Africa GAP Consulting Full time

    KwaZulu-Natal, Durban North - Motor Retail - Service Dept - R 20 000 - R23 000 Monthly - Job ref: GP022975/JH - Vacancy type: Permanent SHIFTINTOHIGHCAREER by joining a Dealership that seeks the expertise of a Service Advisor **Minimum Requirements**: - Must have a minimum of 2 to 3 years’ experience as a Service Advisor within the Motor Industry -...

  • Customer Service Advisor

    6 months ago

    Durban, South Africa Bespoke International Group Full time

    Are you a dynamic and customer-oriented individual with a passion for providing exceptional service? We are seeking highly skilled Customer Service Agents with international contact centre experience to join our team. If you thrive in a fast-paced environment and enjoy interacting with customers from diverse backgrounds, this opportunity is for...

  • Customer Service Advisor

    6 months ago

    Durban, South Africa KURA SA Full time

    **PURPOSE OF JOB** The Call Centre Advisor is responsible for providing a friendly, helpful service to Representatives, Sales Leaders, Customers and Business Development managers who contact Avon via any channel. This could be sorting out a missing item, a balance query or anything in between by putting the Reps, Sales Leaders, Customers and Business...

  • Customer Service Advisor

    6 months ago

    Durban, South Africa Bespoke International Group Full time

    Are you a dynamic and customer-oriented individual with a passion for providing exceptional service? We are seeking highly skilled Customer Service Agents with international contact Centre experience to join our team. If you thrive in a fast-paced environment and enjoy interacting with customers from diverse backgrounds, this opportunity is for...

  • Customer Service Advisor

    7 months ago

    Durban, South Africa Bespoke International Group Full time

    Are you a dynamic and customer-oriented individual with a passion for providing exceptional service? We are seeking highly skilled Customer Service Agents with international contact centre experience to join our team. If you thrive in a fast-paced environment and enjoy interacting with customers from diverse backgrounds, this opportunity is for...

  • Service Advisor

    7 months ago

    Durban North, South Africa GAP Consulting Full time

    KwaZulu-Natal, Durban North - Motor Retail - Service Dept - R 15 000 - R26 000 Monthly - Job ref: GP022934/JH - Vacancy type: Permanent SHIFTINTOHIGHCAREER by joining a Dealership that seeks the expertise of a Service Advisor **Minimum Requirements**: - Must have a minimum of 2 to 3 years’ experience as a Service Advisor within the Motor Industry -...

  • Customer Service Advisor

    4 months ago

    Durban, South Africa Webhelp Full time

    **Job advert** Experience the power of a game-changing career** Are you a people’s person with a passion for helping others? We are seeking a Customer Service Representative to join our dynamic team of game-changers in our sunny Durban office! We’re a global technology and services leader that powers the brands of the future. We help well-known brands...