Customer Service Representative

4 weeks ago


Cape Town, South Africa iContact BPO Full time

iContact Bpo is looking for passionate Customer Support Associates to join the family. Be a part of a dynamic team that is driving innovation.

Hours of Work: Aligned to Usa & Canada Operational Requirements

Job Functions:

- Provide assistance to Canada/Usa clients by locating/tracing their orders
- Provide exceptional customer service and promote the campigns brand
- Ensuring that you maintain good service level across all metrics
- Open customer accounts by recording account information
- Maintain customer records by updating account information
- Recommend potential products or services to management by collecting customer information and analysing customer needs

Performance Indicators:

- Daily, weekly, monthly, and quarterly performance measurements & reviews

Job Specification:

- Grade 12
- Above average typing speed
- Above average language capability
- BPO experience minimum 12 months
- A minimum of 12 months customer service experience
- Ability to operate in a pressurised environment with flexible time schedules & volumes of work
- Ability to work autonomously and account for deliverables
- Good general administration, planning and time management skills

Interested?

Next Steps:
**Job Types**: Full-time, Permanent

**Salary**: R6,000.00 - R7,800.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape 8001: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)
- BPO: 1 year (required)

Application Deadline: 2023/01/20



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