Network Engineering Lead

2 months ago

Brackenfell, South Africa Shoprite Group Full time

**Purpose of the Job**:
**Job Objectives**:
Capacity and Performance management:
Maximise network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, and collaborating with service providers.
Work closely with Network Architect to develop future networks
Manage multiple small and large-scale technology deployments - Planning activities and projects well in advance and considering possible change circumstances.
Contribute to change management process by ensuring that all changes are assessed for their impact on capacity and performance and attending change meetings when appropriate
Assist with capacity management and audit of all Networks and Security within the group
Understanding the current usage of the infrastructure and IT services, and the maximum capacity of each component
Analysis of usage and performance data, and reporting on Service and Component performance against targets contained in SLAs
Develop and modify capacity management reports
Participate in the acceptance, on-boarding and early life support of new services.
Support the design, agreement and implementation of the relevant service model standards and processes across all relevant suppliers.
Manage and maintain capacity and network management tools (CA Performance Center, NFA, Velocloud Orchestrator).

Network equipment monitoring:
Ensure that the network equipment deployed is being monitored by Spectrum, Performance Manager and NFA.
Work closely with the vendors to ensure that the network setup performs optimally, including the up/down parameter configurations on the network equipment for monitoring purposes.
Continually monitor for high link utilisation and take appropriate proactive actions.
Ensure that Shoprite monitoring requirements are implemented and maintained by vendors.
Perform failover testing with vendors when required.
Execute configurations and pre-builds for network and data solutions prior to installation, and ensure continuous service on all network services
Identify problems and errors before they impact a user’s service.

Network incident management:
Provide technical support on any networking related incidents according to established Service Level Agreements (SLA) and support priority guidelines as set out by the department, and ensure the client is informed within the various support stages.
Understand and adhere to the different levels of authority of users and accompanying SLA’s
Assist with network related training and/or guidance for 1st and 2nd line technicians where required.
Communicate with other teams and clients for extending support.
Incident Management & Technical Support
- Provide 3rd level support to complex incidents, request and identify the root cause of incidents and problems
- Provide technical support queries regarding network services, determining the root cause of the problems, implementing corrective measures, and utilising applicable tools to monitor network performance and prevent further recurrence.
- Provide remote troubleshooting and fault finding if problems occur.
- Conduct data network fault investigations in local and wide area environments using information from multiple sources.
- Identify and manage or escalate as appropriate capacity service risks and issues when they arise.
- Update tickets with resolution task performed.

Vendor Management:
Liaise and Manage Third Party vendors to perform installations and resolve incidents or maintenance or upgrades.
Ensure that the vendors comply with the installation standards, including the installation and configuration of network devices as part of rollout projects according to service level agreements.
Ensure efficient support, resolve, and provide feedback on any escalated incidents/queries.
Assist vendors with onsite contacts when required.

Planning and management of network changes:
Adhere to Shoprite change management process guidelines to manage changes.
Ensure changes implemented by vendors are sound and tested thoroughly.

**Qualifications**:
Degree or Diploma in IT computer networking, electronics or equivalent.
Relevant network infrastructure certificates such as:

- Cisco (CCNP).
- CCDP (Design).
- F5.
- Fortigate Firewall
- Cisco Data Centre Switching
- Large Scale Wireless Tecnologies

**Experience**:
3-5 years' experience in a Senior Network Engineering role or similar, with in-depth specialist experience implementing, efficiently supporting, and managing large scale and complex network infrastructure.
+10 years' experience working in IT systems or IT operations in a large-scale network engineering environment.
Extensive experience managing vendor relationships within the context of network infrastructure technology supply and support services.

**Knowledge and Skills**:
Advanced knowledge and experience with the setting up, configuring and supporting network topologies and Security. - (essential).
Strong proficiency in Microsoft Office 365.
Experience in a retail, c

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