Field Support Specialist
2 weeks ago
Job Posting Title: Field Support Specialist
Time Type: Full time
**Minimum Requirements**
- Grade 12
- Advanced Diploma or National Diploma in Information Technology.
- Advanced computer literacy and troubleshooting skills.
- Technical minded.
- Availability to travel.
**Job Related Requirements**
**3 to 5 years’ experience in a similar role**.
Knowledge of wireless technology.
Knowledge of medical and optometry equipment advantageous.
Assist in-field staff with operations
Engage with patients pre & post-assessment.
Management of patient flow
**Main purpose of the role**
**Duties And Responsibilities**
- Ensure LTE/5g router connectivity is available and working at project sites.
- Ensure Wi-Fi connectivity is available.
- Provide IT support to staff.
- Troubleshoot and ensure operation of optometry equipment.
- Troubleshoot and ensure operation of the medical kiosk.
- Troubleshoot and ensure power connectivity to all devices.
- Troubleshoot and ensure LAN connectivity to all endpoints.
**General Skills**
- Ability to learn fast and absorb new information quickly.
- Ability to work as part of a team and collaborate on large projects.
- Friendly demeanour with great interpersonal skills.
- Strong problem-solving skills and high level of communication skills in English.
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