Supplier Quality Assurance Manager

5 months ago

Johannesburg, South Africa Yum Full time

**Key Responsibilities**

Strategic
- Define and implement SQA strategies & policies around high risk materials (Cat ABC material) to ensure long term success of the KFC brand
- Setting direction for long term continuous supply of high risk materials.
- Align with suppliers on international/local QA&FS requirements and trends
- Strategically manage SQA risk through structured and strategic risk assessment across Africa on Cat A materials

Planning
- Accountability for compliance with Global SQA requirements
- Attend international QA & FS conference calls
- Take the lead as part of a cross-functional team in various QA & FS related projects.
- Identify QA & FS gaps and draw up action plans to close these
- Support 100% approved supply

Execution
- Coach, support and train local suppliers on Yum Global QA requirements, with specific focus on building capability in supplier and Franchisee teams. Visit restaurants and suppliers across South Africa
- Manage supplier approval and ongoing performance against Yum audits (Food Safety, Quality Systems, Packaging, Distribution)
- Formulate and drive corrective action plans with suppliers
- Handle requests from suppliers for Alternative Minimum Standards (AMS requests)
- Through execution team, ensure product cuttings are performed on core products as per KFC requirements
- Review of supplier KPI’s and drive corrective and preventative control
- Signing off Specifications and Quality Assurance Programs with your suppliers
- Supplier visits / approval of new suppliers/Line sign off and new product production sign off
- Ensure SQA related customer complaints are addressed with feedback. Consolidate and trend level 1 complaints.(Foreign objects, alleged food poisoning and allergens)
- Monitor RPC complaints process through Administrator role and ensure trending of data and insights around corrective actions are completed for your Cat ABC suppliers.
- Support recall of non-conforming product
- Ensure all your suppliers are loaded on STARnet
- Calibration of auditors to Yum expectations
- Work closely with operations department to finalize CSL’s

**Stakeholder Management**
- Be able to influence (upwards and downwards) and collaborate across a vast network of stakeholders to ensure compliance around SQA&FS that include frequent interactions with the following people or groups:

- External Suppliers, QA&FS Senior Manager, Chief Supply Chain Officer, Global QA&FS, Peers, SCM Category Team, FIT, Franchisees

**Working Model**
- Normal working conditions in the office (hybrid work - 3 days a week in the office) plus regular field trips within SA. Support across Africa will be required based on resource loading.

**Qualifications**
- Tertiary qualification in Food Technology/Food Science

**Experience and Knowledge**
- A minimum of 6 to 8 years’ experience in QA&FS within the food industry including operational exposure to quality control
- Experience in QSR advantageous
- Team Leadership and people development experience
- HACCP Programs
- Lead Auditor Programs
- Exposure to global QA&FS programs and principles advantageous

**Competencies**
- Influencing, collaboration, communication, capability development, strategic thinking, risk assessment, business savvy, people development
- Innovation - High responsibility for significantly modifying processes
- Judgment and decision making - Supplier Approvals, Facility Approvals. This job has recommendation responsibility to QA Senior Manager but will also have some final authority as the lead of SQA on certain suppliers in Africa
- Problem-solving and analysis:

- Q&FS non-compliances, Material concession management, Product Recalls, Approval and sign-off of new supplier premises and products, approval of materials in innovation. Market entry readiness from a QA&FS POV.
- Processes are somewhat defined but many require new approaches to be solved - so key design work is foreseen.

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