Commercial Insurance Underwriter

2 weeks ago

Randburg, South Africa Bopano Risk Capital Full time

Effectively maintaining underwriting standards and providing quality client and broker service
- Stimulate positive team performance
- Effective capacity planning to ensure the business processing is not disrupted
- Regular feedback to team members
- Liaison with Insurers on all queries to resolution
- Managing complaints and escalations
- Statistical reporting on quotations, new business, renewals, movement.
- Analyse processes and identify need for risk reduction or efficiency opportunities
- Ensure adherence to processes and procedures. Identify need to create or amend existing processes and procedures.
- Ensure continual communication between management and the team
- Ensuring compliance and legislative issues are adhered to.
- Incident and system management / development
- Product development and alignment

Service delivery to ensure customer satisfaction
- Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.
- Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved.
- Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals
- Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.

Maintain effective people practices
- Align own behaviour with the organization culture and values.
- Share and transfer product, process and systems knowledge to colleagues.
- Collaborate and work with the Underwriting team to ensure required service levels are delivered.

Continuous improvement to ensure effective service
- Ensure adherence to organizational policies, practices and procedures.
- Identify and recommend areas / ways to improve processes.

**Salary**: R12,000.00 per month

Ability to commute/relocate:

- Randburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you Have RE5

**Education**:

- High School (matric) (preferred)

**Experience**:

- Short term Insurance: 2 years (required)
- Commercial Lines Insurance: 1 year (preferred)

License/Certification:

- Drivers License (required)

Application Deadline: 2023/01/13
Expected Start Date: 2023/02/01

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