Operational Support Analyst

2 months ago

Centurion, South Africa Momentum Life Full time

**Introduction**Disclaimer**
- As an applicant, please verify the legitimacy of this job advert on our company career page.**Role Purpose**
- The Operational support analyst is responsible for processing and updating policies (errors, values, calculations, overrides etc) on PDS either via an interactive screen or data base update. Key purpose is to ensure that policy fixes and updates are done timeously, accurately and within SLA to manage stakeholder expectations.**Requirements**:
**Essential Behavioral success factors**

**Developing Expertise**

Is open to taking up learning opportunities; is quick in acquiring knowledge and skills; develops expertise by updating specialist knowledge.

**Interpreting Data**

Interprets data rationally by quantifying issues; applies technology as a means to evaluate data; evaluates information objectively.

**Producing Output**

Is focused on activity and works quickly; keeps busy and maintains productivity; is comfortable multi-tasking to produce output.

**Managing Tasks**

Manages tasks by being organized and methodical; plans activities systematically; sets priorities for tasks.

**Following Procedures**

Conforms and adheres to rules; closely follows instructions and procedures; minimises risks by sticking to processes.

**Taking Action**

Takes action to make things happen; uses initiative to start things up; shows drive and invests personal energy.

**Team Working**

Works participatively with others; is democratic and encourages team contributions; collaboratively involves others in decision-making.

**Examining Information**

Analyses and processes information; asks probing questions; strives to find solutions to problems.

**Important Behavioural success factors**

**Documenting Facts**

Writes fluently when documenting facts; understands arguments logically; focuses on finding facts.

**Interacting with People**

Is lively and projects enthusiasm; is talkative in making contact; is focused on interacting and networking with people.

**Making Decisions**

Is determined and decides on actions; willingly assumes responsibility; is definitive and stands by own decisions.

**Adopting Practical Approaches**

Applies practical skills when investigating issues; prefers to learn by doing; is practically minded and applies common sense.

**Checking Things**

Is meticulous in finding errors; ensures accuracy by being thorough and checking details; produces high-quality work by being detailed.

**Qualification(s)**

**Formal qualifications**

**Importance**

Relevant NQF Level 5

Desirable

Grade 12 or equivalent

Essential

**On-the-job training/qualifications**

**Importance**

**Specific licensing or registration**

**Importance**

**The following experience requirements are relevant to this job**:

- 3-5 years’ relevant experience in Business/Operations (essential)
- Experience in financial services or insurance industry (essential)
- Knowledge of Momentum Traditional products and business processes i.e. Claims, refunds, Retirement (PUP) process (essential)
- An understanding of the Operational functions used with the IBMi (PDS) system.
- Understanding of DBU functions that are performed to update/rectify policy files.
- Experience in operations will be advantageous.
- Proficient understanding of the Insurance industry

**Duties & Responsibilities**
- INTERNAL PROCESS- Investigate and update policies received from business via interactive screens or DBU
- Investigate and update policies received via batch processes
- Take ownership of personal queue and manage service level agreements
- Review manual activities and make recommendations for process improvements and efficiencies
- Review current processes and make recommendations for improvements and efficiencies

CLIENT
- Provide authoritative, expertise and advice to clients and
- Build and maintain relationships with internal stakeholders.
- Deliver on service level agreements to ensure that client expectations are
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client

PEOPLE
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Positively influence and participate in change
- Continuously develop own expertise in terms of professional, industry and legislation
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Take ownership for driving career development.

**Competencies**
- Knowledge of Life Insurance - Momentum Traditional insurance products
- Knowledge of Life Insurance systems and processes (PDS - Claims, refunds, Alterations, new business, reinstatements etc)
- Knowledge to perform database updates (DBU)
- SQL knowledge
- Communication skills
- Prioritisation skills
- Interpersonal skills
- Problem-solving skills
- Anal

  • Operational Support Analyst

    4 weeks ago

    Centurion, South Africa Momentum Metropolitan Holdings Limited Full time

    Job title : Operational Support Analyst Job Location : Gauteng, Centurion Deadline : January 04, 2025 Quick Recommended Links Jobs by Location Job by industries Requirements Degree/ Diploma in Information Systems or related qualification will be desirable At least 2 years working experience in Operational support role Experience in...

  • Implementation and Operational Support Analyst

    7 months ago

    Centurion, South Africa Momentum Investments Full time

    **Introduction** **Position Name: Operational Support Analyst** **Location: Centurion** **Division: Momentum Investments** **Business Unit: Retail Client Interaction and Operations** **Reporting To: Team Leader | Implementation and Operational Support** **Role Purpose** **Requirements**: **Qualifications & Experience** Relevant tertiary qualification...

  • Operational Support Analyst

    6 months ago

    Centurion, South Africa Momentum Investments Full time

    **Introduction**Role Purpose**Requirements**: - Relevant tertiary qualification (BA/Financial/Admin) is required (e.g. Diploma or Degree). - 3-5 years investment and technical operations experience. - Knowledge of unitisation would be an advantage. **Duties & Responsibilities** - The Operational Dashboard must be maintained daily. - All work on the...

  • Operational Support Analyst

    3 weeks ago

    Centurion, South Africa Momentum Investments Full time

    **Introduction** - Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...

  • Operational Support Analyst

    1 month ago

    Centurion, South Africa Momentum Life Full time

    **Introduction** - Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.**Disclaimer** - As an applicant, please...

  • Operational Support Analyst

    5 days ago

    Centurion, South Africa Momentum Metropolitan Holdings Full time

    -Introduction Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. Role Purpose **Role...

  • Operations Support Analyst

    7 months ago

    Centurion, South Africa Momentum Life Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. **Role Purpose** Provide support...

  • Cost Analyst

    7 days ago

    Centurion, South Africa NETWORK IT BRUMA Full time

    Job and Company description: My client is in search of a Cost Analyst to support their Head of Finance in analysing the operating and management expenses of their business through various means, including but not limited to data analysis and cost dashboards. The incumbent must be comfortable with cost structures and engaging with multiple stakeholders. The...

  • Application Support Analyst

    4 months ago

    Centurion, South Africa Momentum Life Full time

    **Introduction** - Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.**Disclaimer** - As an applicant, please...

  • Broker and Broker Support Analyst

    7 months ago

    Centurion, South Africa OUTsurance Full time

    Company Description OUTsurance has been propelling the South African insurance industry forward for the last 24 years. As leaders in the field, we’re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values. Our continued success can be attributed to outstanding employees who set the bar high with...

  • Financial Analyst

    3 weeks ago

    Centurion, Gauteng, South Africa Network Recruitment Full time

    Job Title: Financial AnalystAbout the Company: Network Recruitment is a leading recruitment agency with a strong presence in the manufacturing and mining sector. Our client, a top-tier company in this field, is seeking a skilled Financial Analyst to join their team.About the Role: As a Financial Analyst, you will play a crucial role in analyzing financial...

  • Senior Financial Analyst

    2 weeks ago

    Centurion, Gauteng, South Africa Network Recruitment Full time

    We are seeking a highly skilled Senior Financial Analyst to join our team at Network Recruitment.About the RoleThis is an exciting opportunity for an experienced financial professional to take on a leadership role in managing our company's finances. As a Senior Financial Analyst, you will be responsible for providing insightful financial analysis and reports...

  • Data Analyst

    3 months ago

    Centurion, South Africa Career Minded Full time

    **Job Overview**: **Date Posted**: Posted 11 hours ago- **Location**: Centurion, Gauteng- **Job Title**: Data Analyst- **Salary**: R55,000 - R75,000- **Education Level**: Diploma- **Job Level**: Senior- **Minimum Experience**: 5- 7 Years**Data Analyst position available in Centurion.**: My client based in Centurion is looking for a self-motivated Data...

  • Strategy Analyst

    2 days ago

    Centurion, South Africa Momentum Metropolitan Holdings Full time

    -Introduction Momentum Metropolitan is looking for a talented and driven individual to support the Group Strategy function. The role involves engagement with wide-ranging stakeholders including business executives and senior management to support group-wide and Business Unit strategy processes end-to-end. The Strategy Analyst will work closely with the...

  • Packaging Analyst

    6 months ago

    Centurion, South Africa Signal Hill Products Full time

    **Position/Title**: Packaging Analyst **Reports To**:Packaging Manager **Function**: Packaging **Area**: South Africa **Overall Responsibility**: The Packaging Analyst will be responsible for effective data assimilation, analysing and presenting data to the leadership team for all production lines. **Focus Area 1** **Packaging Analyst** - Co-ordinate...

  • Application Support Analyst

    5 days ago

    Centurion, South Africa Momentum Life Full time

    **Introduction** **Role Purpose** **Requirements**: **Experience and Qualifications** - Relevant B-degree or Diploma - Mathematical skills or Actuarial background will be an advantage - Business experience, a solid understanding of business processes - Experience in operations will be an advantage -Proficient understanding of the financial service...

  • Ops Specialist: Data Analyst

    5 days ago

    Centurion, South Africa Praesignis (Pty) Ltd Full time

    **Purpose of role**: - Support operations by monitoring and analysing master data, key data, and data relationships, especially between business and the technical teams. - Implements and maintains decision support and data management solutions. - Leverage appropriate databases and information to ensure accuracy of data **Requirements**: REQUIRED...

  • Solution Analyst

    4 days ago

    Centurion, South Africa ARCS Full time

    Our client in the financial industry is looking for a Solutions Analyst to join their team to implement and lead on delivery of strategic products to ensuring that business stays on leading edge of technology, contributing across the technology stack, from database and develops infrastructure that supports continuous deployment, to native apps, with JAVA...

  • Financial Planning Analyst

    6 months ago

    Centurion, South Africa Communicate Recruitment Full time

    Are you a Financial Planning Analyst responsible for all financial processes of your organisation? Does your current position support the BI & Financial Analyst and the Management Team in all their decisions, by providing reports, controls, analysis, and recommendations? Look no further as this is the career-changing opportunity for which you have been...

  • Senior Geospatial Analyst Position Available

    4 weeks ago

    Centurion, Gauteng, South Africa Network Recruitment Full time

    Job Description:We are seeking a highly skilled Senior Geospatial Analyst to join our team at Network Recruitment. As a key member of our organization, you will play a crucial role in designing, developing, and implementing GIS applications using platforms such as ArcGIS, QGIS, or similar tools.Responsibilities:Design and Development: Design, develop, and...