Operational Support Analyst

4 weeks ago


Centurion, South Africa Momentum Metropolitan Holdings Limited Full time
Job title : Operational Support Analyst Job Location : Gauteng, Centurion Deadline : January 04, 2025 Quick Recommended Links
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Requirements

  • Degree/ Diploma in Information Systems or related qualification will be desirable
  • At least 2 years working experience in Operational support role
  • Experience in basic MS SQL Server and JIRA application
  • Experience in process analysis and documentation (Visio / business process management solutions)
  • Advanced analysis skills and problem-solving ability
  • Momentum product house background or strong understanding thereof essential

Duties & Responsibilities

  • Provision of on-going support on applicable systems and processes
  • Manage associated errors and exceptions, new requirements.
  • Log system errors and problems with IT Team and manage the resolution thereof
  • Test and implement new versions of various applications and systems as released internally
  • Manage and maintain integrity and technical aspects of databases and systems including assistance with  disaster recovery and business continuity planning
  • Daily business and team support
  • Investigate and resolve application and contractual errors and queries within the SLA time
  • Identify potential system and data risk
  • Regular system integrity checks
  • Perform a project manager role on smaller projects / work together with a project manager on bigger projects

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