Operational Support Analyst
4 weeks ago
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Requirements
- Degree/ Diploma in Information Systems or related qualification will be desirable
- At least 2 years working experience in Operational support role
- Experience in basic MS SQL Server and JIRA application
- Experience in process analysis and documentation (Visio / business process management solutions)
- Advanced analysis skills and problem-solving ability
- Momentum product house background or strong understanding thereof essential
Duties & Responsibilities
- Provision of on-going support on applicable systems and processes
- Manage associated errors and exceptions, new requirements.
- Log system errors and problems with IT Team and manage the resolution thereof
- Test and implement new versions of various applications and systems as released internally
- Manage and maintain integrity and technical aspects of databases and systems including assistance with disaster recovery and business continuity planning
- Daily business and team support
- Investigate and resolve application and contractual errors and queries within the SLA time
- Identify potential system and data risk
- Regular system integrity checks
- Perform a project manager role on smaller projects / work together with a project manager on bigger projects
- ICT jobs
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