Operations Manager
6 months ago
**Operations Manager (Motor Industry)**
**Purpose of the Job**:
Ensure the smooth running of the designated area branch, maintain existing relationships with service providers and customers, and elicit new, cost-effective service providers who meet Group Standards.
**Key Relationships (Internal & External)**:
**Internal**: All branch staff, Head Office (HO) finance, HR, and Company Secretarial
**External**: Service Providers, Insurers
**Critical Experience**:
Minimum 8 years at Senior Management level in the motor industry
**Critical Job-related Knowledge**:
Motor industry, Insurance
**Minimum Education**:
Matric, Chartered Accountant(Ideal) and/or Engineer
**Technical (Systems) Knowledge Required**:
Microsoft Suite Intermediate, Online Systems
**Job Outputs**:
**1. Contribute towards the achievement of branch profit**
- Ensure monthly production targets are met
- Contain workshop losses between departments
- Ensure salary costs are within budget with minimum use of overtime
- Ensure COS% on each job is optimal
- Confirm 100% accuracy on all final costings including additionals charged for
- Ensure achievement of daily conversion targets
- Ensure achievement of COS% on tow-ins per quote and weighted average monthly
- Ensure that quotes prepared are profitable, accurate, and fully completed optimizing labor and minimizing additionals
- Ensure assessments are done correctly and minimize costs
**Weighting**: 30%
**2. Create business building opportunities through the maintenance of existing and development of new collaborative relationships**
- Identify new insurance companies and broker networks to enhance services, benefits, and value-adding initiatives
- Ensure workloads for all branches are met
- Ensure that the Group and respective MBRs receive an adequate share of the insurer/brokers authorized repair work
**Weighting**: 15%
**3. Ensure internal and external governance and compliance standards are met**
- Ensure the quality of work done is according to manufacturers standards
- Ensure Health and Safety measures are adhered to at all times
- Ensure company equipment and machinery is maintained and serviced
- Ensure that all files contain necessary documentation compliant with Insurers and Manufacturers audits
- Ensure Group and Insurance SLAs are adhered to in final costings
- Ensure quotations are compliant with relevant insurers SLAs
- Ensure accuracy on vehicle details (parts, model, price, etc.)
- Remain up to date on changes in insurance requirements and protocols
- Be familiar with current insurance industry legislation and developments
**4. Ensure superior service to customers and service providers at all times**
- Follow up and respond to escalations within 24 hours
- Facilitate communication and priority resolution of repair issues between parties
- Initiate continuous contact with insurers, brokers, and manufacturers to evaluate expectations and meet client service deliverables Ensure Group benchmark CSI targets are met
-
**5. Management and Development of Human Resources**
- Recruit competent, high-performance staff with assistance from HR
- Contribute to developing an enabling culture and high staff retention through mentoring
- Drive performance management throughout the year
- Provide training and development to ensure succession
- Conduct annual performance appraisals
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