Manager: Laboratory Services

3 weeks ago

Pretoria, South Africa SABS Full time

**Job Advert Summary**:
**About SABS**

The South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South African National Standards (SANS); promote quality in connection with commodities, products and services; and render conformity assessment services and assist in matters connected therewith. Working for the SABS opens the mind to the world around you. We offer diverse career paths in a dynamic environment that nurtures and recognises talent and potential. Become part of our vision of being a trusted standardisation and business assurance solution provider and join a team that fosters accountability, excellence and innovation in an inclusive workplace.

SABS is an equal opportunities employer, and our recruitment will be done in line with the Employment Equity Act 55 of 1998 and our EE Policy.

**Purpose Statement**

To develop, manage and implement cluster-specific Laboratory Services activities and plans to achieve divisional and organizational objectives in cooperation with other functions of the SABS.

**Minimum Requirements**:
Diploma + Advanced Diploma / B Degree in Natural Sciences /Food technology / Health Sciences

10 years industry work experience within a relevant scientific field.

3 years management experience

**Duties and Responsibilities**:
**Operational Management**
- Contribute towards the development of operations strategy for the Division and ensure alignment of this strategy with the plan for the cluster overall.
- Ensure productivity is measured effectively against set objectives to improve customer satisfaction.
- Manage and ensure the drive of continuous improvement activities.
- Manage the cluster and ensure that it contributes to the achievement of business objectives.
- Manage operations effectively to deliver services within timelines and prescribed quality through effective resource management.
- Use insights gained through business information to compile reports, and metrics to measure success and inform the business decisions within area of responsibility.
- Put measures into place to improve productivity.
- Ensure clear alignment between the actions and goals of the Laboratory Services cluster and individual laboratories within scope of control.
- Advise the Divisional Head on matters related to key stakeholders within scope of control as it relates to the cluster.
- Develop annual integrated demand plans and report to the relevant stakeholders.

**Functional Management**
- Manage the provision of Laboratory Services to support the delivery of SABS Strategic objectives.
- To oversee the implementation and improvement of Laboratory Services operating standards and procedures to enhance the SABS levels of quality services.
- Ensure the effective implementation and maintenance of the quality management systems.
- Ensure development, implementation and maintenance of cluster-specific technical capabilities (human and infrastructure renewal for example).
- Oversee the process for the acquisition, maintenance and disposal or refurbishment of laboratory assets.
- Develop, implement and maintain cluster-specific Laboratory Services test methods.
- Ensure forecasting, planning and scheduling of testing activities (sample level) in collaboration with the Programme Management Office.
- Collaborate effectively with relevant stakeholders to achieve divisional objectives.
- Collaborate with the customer partnering team in the development of new products or solutions.
- Develop and implement a cluster-specific Laboratory Services strategy.
- Develop and implement the cluster-specific quality control measures for all Laboratory Services standards, procedures and policies.
- Keep abreast of new Laboratory technology trends within South African organisations involved in innovation, research and development and commercialization, through attendance of conferences, seminars and training.
- Ensure that Laboratory Services policies and procedures are constantly reviewed and revised to remain appropriate to current risk exposure.
- Ensure proper records management.
- Develop cluster-specific Laboratory Services practices by conducting awareness sessions with all laboratory staff across SABS.
- Responsible for driving internal operational efficiency and excellence at cluster and divisional level.
- Provide cluster-specific operational performance feedback.

**Risk and Compliance Management**
- Manage compliance, ensuring that all SABS employees, adhere to all SABS Laboratory Services protocols.
- Responsible for the coordination and maintenance of quality risk management in line with ISO, Accreditation and regulatory requirements.
- Monitor changes in the regulatory environment and ensure that appropriate operational controls are implemented to address new requirements.
- Support and provide evidence to all internal and external audit and accreditation requirements.
- Oversee the maintenance and enforcement of cluster Service Level Agreements to minimise business ris

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