Debt Collection Agent

3 weeks ago


Durban, South Africa The Recruitment Agency South Africa (TRASA) Full time

**Debt Collection Agent**

Introduction Job Summary:

- The Debt Collector must follow up on broken payments.
- Check for new accounts daily.
- Plan and schedule calls to effectively process 50 accounts per day using the system diary.
- Follow prescribed procedures for debtors depending on the circumstances including phone calls, PTP’s, Credit listings and the handover of debtors to the legal department.
- Save and process documents in the system, make notes and schedule actions in the system diary.
- Liaise with the Legal, Accounts and Tracing departments as required.
- File documents on Debtor files on a daily basis
- Effectively deal with new customers and current customer queries.

Desired Experience & Qualification Matric 3 years of Debt Collection experience in a non call centre environment. Skills
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organisational skills and attention to detail.
- Analytical and problem-solving skills.
- Ability to plan and prioritise tasks on a daily, weekly and monthly basis.
- Ability to function well in a high-paced and at times pressurised environment.
- Ability to empathise with debtors.
- Ability to be flexible and adapt different approaches to different debtors.
- Proficient with Microsoft Office Suite or related software.

Package & Remuneration Minimum per month : R6000 Maximum per month Plus Commission

Open-ended commission structure

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- The Recruitment Agency South Africa (TRASA)_



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