Call Centre Agent-1

6 months ago


Johannesburg, South Africa FirstRand Full time

Job Description

Hello Future Call Centre

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB Life, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

- Act responsibly with work related resources to contribute to cost containment.
- Address customer needs in order to meet or exceed customer expectations.
- Build and maintain stakeholder relationships.
- Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service.
- Innovate to improve customer experience by continuously looking for better and more efficient ways of doing things.
- Be flexible and adapt to changing circumstances.
- Deliberately seek diverse opinions, build on ideas and do not duplicate effort.
- Participate in the innovation process in the business and contribute toward new innovations against objectives.
- Plan and complete activities within area of work to meet set time and quality standards.
- Adhere to schedules to perform assigned work Attend (and facilitate) meetings as and when required.
- Maintain documentation and share information with the team where applicable.
- Execute own work in accordance with the organisational values and code of ethics.
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
- Identify and escalate risk as normal part of work.
- Contribute to client service delivery culture through adherence to approved organisational service delivery principles.
- Resolve customer dissatisfaction/complaints by taking ownership of the problem.
- Deliver exceptional service adhering to relevant SLA agreements and offering appropriate solutions.
- Plan and schedule activities to improve service.
- Follow up with customers to ensure resolution of query by other stakeholders where relevant.
- Place operational outbound calls to customers to request outstanding documentation or to follow up on incomplete queries.
- Assist branch consultants with eBucks queries at a branch level Assist in advising customers on eBucks Shop orders.
- Assess own performance through seeking timely and clear feedback and request training where appropriate.
- Demonstrate teamwork as a valued team player.
- 1 - 2 years experience in call center
- Must have Matric (Grade 12) qualifications

You will have access to:

- Opportunities to network and collaborate
- A challenging working environment that is progressive and agile
- Opportunities to innovate where iniative is taken and owned end to end

We can be a match if you are:

- Adaptable and curious
- Analyse complex data sets
- Thrive in a collaborative environment

Job Details

Application Closing Date

13/06/24


  • Call Centre Agent

    3 months ago


    Johannesburg, South Africa Embassy Group Holdings Full time

    **Experienced Call Centre Agents Required** We are looking for a minimum of 1 year of Sales experience in our fast paced and lucrative insurance industry. Avbob and Life Insurance agents Located in Randburg,close to all transport links. With a guaranteed basic salary, uncapped commission structure, cash incentives and supportive environment, your success...

  • Call Centre Agent

    5 months ago


    Johannesburg, South Africa Respublica Student Living Full time

    Respublica is looking for dynamic Call Centre Agents to join the team at Head Office. The individuals must be energetic and a self-starter that can interact and communicate with stakeholders at different levels. To be successful in this position you need to be organized, be able to handle a large volume of inbound and outbound calls, identify customer needs...

  • Call Centre Agent

    1 month ago


    Johannesburg, South Africa FirstRand Full time

    Job Description Dear Future, Call Centre Agent The role requires you to action incoming or outgoing customer calls, electronic communications, and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met. Are you someone who can: - Contribute to a culture of service excellence that builds positive...

  • Call Centre Agent

    5 months ago


    Johannesburg, South Africa FirstRand Full time

    Job Description Hello Future Call Centre Agent Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in FR Life, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to...

  • Call Centre Agent

    7 months ago


    Johannesburg, South Africa People Dimension Full time

    **Job Description/Duties**: - Call Centre Agent for an IT Services and Repair Centre. **Minimum Requirements**: - Matric - Call Centre Agent, with experience. - IT Sector knowledge. - Excellent English communication skills and customer service.

  • Call Centre Agent

    5 months ago


    Johannesburg, South Africa Unique Personnel Full time

    **Job Number** - 71850 **Job Type** - Permanent **Job Title** - Call Centre Agent **Computer Skills** - MS Office **Industry** - Service **City** - Johannesburg **Province** - Gauteng **CONDENSED LIST OF DUTIES**: - Handle telephone queries. - Record all calls received. - Attend to all claims queries received for the Funds. - Utilising the documents...

  • Call Centre Agent

    2 months ago


    Johannesburg, South Africa Pink Elephant Full time

    **Key Responsibilities**: - Provide customer support during 24/5 operational hours, ensuring timely responses to inquiries. - Answer incoming calls within 20 seconds, meeting a target compliance rate of 90%. - Verify requestor information and accurately assess the details of each request. - Log requests against location, equipment, and priority level in the...

  • Call Centre Agent

    6 months ago


    Johannesburg, South Africa Respublica Student Living Full time

    **Job description** Respublica is looking for dynamic Call Centre Agents to join the team at Head Office. The individuals must be energetic and a self-starter that can interact and communicate with stakeholders at different levels. To be successful in this position you need to be organized, be able to handle a large volume of inbound and outbound calls,...

  • Call Centre Agent

    7 months ago


    Johannesburg, South Africa People Dimension Full time

    Job Description/Duties:· Call Centre Agent for an IT Services and Repair Centre. Minimum Requirements:· Matric· Call Centre Agent, with experience.· IT Sector knowledge.· Excellent English communication skills and customer service. 

  • Call Centre Agent

    2 months ago


    Johannesburg, South Africa Ciazcon Consulting Full time

    **CALL CENTRE AGENT**: - Ciazcon Consulting- Published- September 5, 2024- Location- Johannesburg, South Africa- Category- Customer Service / Reservations / Telecalling- Job Type- Full-time**Description**: Currently we are searching for a Call Centre Agent for Johannesburg, South Africa. Responsibilities of this Post: - Answering incoming calls from...

  • Call Centre Agent-2

    2 months ago


    Johannesburg, South Africa FirstRand Full time

    Job Description Dear Future, Call Centre Agent The role requires you to action incoming or outgoing customer calls, electronic communications, and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met. Are you someone who can: - Contribute to a culture of service excellence that builds positive...


  • Johannesburg, South Africa Palesa Mbali Group Full time

    **Position**: Agent: Call Centre and Admin **Position Purpose**: The role incorporates the contacting of identified High Risk beneficiaries with the purpose of support and information sharing in the Beneficiary Management area and to participate in the “exceed the customer expectations” principles of the organisation. **Experience**: 1 - 2 years call...


  • Johannesburg, South Africa Corner Life Insurance Full time

    **Call Centre Agent** **Duties**: - Maintain updated knowledge of all company products and services in order to provide adequate education to customers - Provide information and instructions about relevant products and services - Make product and service suggestions to meet the customer’s specific needs - Field incoming phone calls and respond to phone...

  • Call Centre Agent

    5 months ago


    Johannesburg, South Africa Nova Connect Full time

    **FULL JOB DESCRIPTION** **Join our Randburg team! Call Centre Lead Generation Agent Wanted. Earn through uncapped commission model.You will receive a R3 000 sign on bonus should you pass training.** **THE JOB AT A GLANCE** **The Call Centre Agent (Warm Up/Lead Generation) in the Insurance Industry.** **WHAT WILL YOU DO?** **Call clients and get their...

  • Call Centre Agent

    2 weeks ago


    Johannesburg, South Africa Core Group Full time

    iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple. The Call Centre Agent is the first line of contact...

  • Call Centre Agent

    1 month ago


    Johannesburg, South Africa Eltel Full time

    Are you a driven and motivated sales professional with a passion for helping families secure their future? We're seeking dedicated individuals to join our team as Call Centre Sales Agents, specializing in selling Cell phone contract. If you have a proven track record in sales and a commitment to providing valuable financial protection to our clients, this...

  • Call Centre Agent

    4 weeks ago


    Johannesburg, South Africa FNB Namibia Full time

    Time left to apply: End Date: October 26, 2024 (6 days left to apply) Job Requisition ID: R23091 Job Description Dear Future Call Centre Agent, The role requires you to action incoming or outgoing customer calls, electronic communications, and queries as per agreed standard operating procedures to ensure customer needs and business objectives are...

  • Call Centre Agent

    1 month ago


    Johannesburg, South Africa FirstRand Life Assurance Ltd Full time

    Description Dear Future, Call Centre Agent The role requires you to action incoming or outgoing customer calls, electronic communications, and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met. Are you someone who can: Contribute to a culture of service excellence that builds positive...

  • Call Centre Agent-7

    5 months ago


    Johannesburg, South Africa FirstRand Full time

    Job Description Dear Future, Call Centre Agent The role requires you to action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met Are you someone who can: - Contribute to a culture of service excellence that builds positive...


  • Johannesburg, South Africa Nova Connect Full time

    **FULL JOB DESCRIPTION** **Outbound Call Centre Lead Generation Agent Wanted. Basic of R3000 plus uncapped commission.** **THE JOB AT A GLANCE** **The Call Centre Agent (Warm Up/Lead Generation) in the Insurance Industry.** **WHAT WILL YOU DO?** **Call clients and get their **interest **in **receiving **insurance related products.** **Call are...