Senior Ocean Export Controller
2 days ago
**Job Number**
- 69381
**Job Type**
- Permanent
**Job Title**
- Senior Ocean Export Controller
**Computer Skills**
- MS Excel,MS Outlook,MS PowerPoint,MS Word,Shipshape
**Industry**
- Freight
**City**
- Ekurhuleni (East Rand)
**Province**
- Gauteng
- Purpose of Job:
- To undertake service excellence in building human capability and capacity, encouraging customer engagement and increasing profit(s) per customer whilst managing risk(s).- To embark on continous system(s) and process(es) improvements and consistency.
- To strive and achieve our business & departmental principles and touchpoints while maintaining our core values (Teamwork, Trust, Integrity, Respect and Innovation) and culture.
- Key Performance Areas:
- Objectives:
- Team Collaboration:
- Maintaining discipline and upholding productivity standards- Promoting teamwork for a friendly & productive environment
- Develop and maintain a high level of moral
- Mentorship, guidance and knowledge sharing (empowering others)
- Share knowledge, ideas and innovative thinking with each other
- Managing & initiating action(s) to prevent occurences of any non-conformitites relating to the stipulated processes & procedures
- Identifyting & recording any problems relating to the processes, procedures and the Quality System(s)
- Initiate, recommend and provide solutions through the respective channels
- Strive to continually achieve the following key business drivers and KPI’s,
- Increase profit per customer
- Access to capital
- Positive cash flow
- Customer engagement
- Customer service excellence
- Risk management
- Continous systems and process improvements
- Building human capital ahead of demand- Ensure all ISO requirements are implemented & adhere to at all times by all parties.
- Business Processes & Policies:
- Identify where automation, intergration and technologies can be implemented to improve the deliverables of the company- Develop new strategies for certain markets, clients, trades, routes and modes
- Analyze trends and data conclusions
- Analyze client activity, volumes moved, routes in operation, profits and losses
- Ensure all processes are adhered to and QA points are in place
- Ensure compliance and accreditation within the ISO system
- Close all / any gaps that might be present
- Strategic involvement with KAM’s (Key Account Manager) to establish client opportunities and securing for new or extension business
- Full Seafreight Import and Export (Forwarding & Clearing) function to be handled with all associated activities & requirements.
- Service Providers & Network:
- Ensure SLA’s (Service Level Agreements) are monitored, measured and up to standard on services received from SP’s.- Address any deviations / changes on the required level.
- Identify where automation, integration and technologies can be implemented to improve.
- Quarterly evaluation & meetings of SP’s and to ensure contracts & Standard Terms & Trading Conditions (STTC’s) are in place.
- Ensure competitive buying rates are achieved, harnessed and passed onto the respective departments
- Negotiate standardized / better buying rates and extended credit terms with all SP’s
- Appoint new service SP’s that are market innovators within the same frameworks as above
- Blacklist / suspend support to those SP’s that are not performing or are problematic or no longer viable
- Customer Engagement:
- External client visit(s) where required and opportunities arise.- Ensure SLA’s are monitored, measured and up to standard on service provided to clients.
- Address any deviations / changes on the required level
- Customer feedback, service delivery failures, service delivery success
- Eliminate risks to loose any clients whilst constantly growing the relationship
- Use any new processes, strategies, systems from one client (sector) to another client (sector) - clone success
- View clients as individual business units
- Identify where automation, integration and technologies can be implemented in order to improve
- Financial Input:
- Ensure deadlines are met to ensure no financial losses are suffered (update buying rates, route profiles and files for invoicing)- Ensure each client’s rate increases (annual, contractual, revenue, statutory or otherwise) are completed & implemented within the required time frames, deadlines and requirements
- Ensure standardize (but client specific i.e. adapted) pricing structures are in place
- Updating monthly FCL, LCL, oceanfreight, fuel surcharges and any other rates.
- Ensure on-time invoicing reporting (unbilled report & accruals)
- Ensure on-time delivery report
- Ensure on-time query resolutions for debtors & creditors (SP’s)
- Ensure on-time query resolutions and debtors management (customers)**Inherent Requirements**
- Qualifications/Experience:
- Matric- Diploma/Degree in Logistics Management or in Transport and Supply Chain Management and/or relevant Tertiary equivalent qualification.
- System & software literacy
- MS-Word, M
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