Call Centre Manager
3 days ago
MAIN PURPOSE OF THE ROLE
The main purpose of this role is to monitor and manage a team of sales agents.
DUTIES AND RESPONSIBILITIES
- Effectively manage a team with regards to Attendance Meeting targets
- Time keeping
- Time keeping
- Time keeping
- Compliance
- Compliance
- Assist team members with escalated queries and on the floor queries
- Coaching and performance management of team members
MINIMUM QUALIFICATIONS AND EXPERIENCES
- Matric certificate must be presented for validation
- Must have a minimum of 2 years team leader experience
- Computer literate
- Knowledge of sales principles and methods
- Strong excel skills
CHARACTERISTICS OF THE REQUIRED CANDIDATE
- Ability to provide concise, well written feedback
- Problem solving
- Stress tolerance High energy level
Salary : Market related
**Job Types**: Full-time, Permanent
Ability to commute/relocate:
- Century City, Western Cape: Reliably commute or planning to relocate before starting work (required)
-
Outbound Call Centre Agent
7 months ago
Century City, South Africa Universal Call Centre Full timeWe are looking for individuals with (Outbound) Call Center Sales agents. Cartrack / Matrix experts with Outbound experience. **Requirements**: - Manage large amounts of outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Seize opportunities to upsell products when they arise - Strong communication skills...
-
Call Centre Learnership
3 days ago
Century City, South Africa Call Centre Staffing Full time**Requirements**: Experience dealing with customers Matric Credit & Criminal clear **MUST HAVE BEEN UNEMPLOYED FOR THE PAST 2 MONTHS** **MUST NEVER HAVE WORKED IN A CALL CENTRE BEFORE** **Job Type**: Learnership **Salary**: R7,000.00 per month Ability to commute/relocate: - Century City, Western Cape: Reliably commute or planning to relocate before...
-
Call Centre Agent
2 weeks ago
Century City, South Africa Call Centre Staffing Full timeMatric is a must Credit and Criminal clear Must have been unemployed for more than 2 months **MUST NOT HAVE WORKED IN A CALL CENTRE BEFORE** **Job Type**: Learnership **Salary**: From R7,000.00 per month Ability to commute/relocate: - Century City, Western Cape: Reliably commute or planning to relocate before starting work (required) Application...
-
Call Centre Trainer
22 hours ago
Century City, South Africa Call Centre Staffing Full timeWestern Cape, Century City Our client in the Travel & Tourism Sector is looking for a Trainer for their service centre. Training company new hires. Identify training gaps within the team and conduct training. Prepare manuals and learning materials. Prepare training plans for the department. Evaluate ongoing programs and tools to ensure that they...
-
Call Centre Trainer
4 days ago
Century City, South Africa Call Centre Staffing Full time**Travel background and training experience is non -negotiable** **Salary**: From R20,000.00 per month Ability to commute/relocate: - Century City, Western Cape: Reliably commute or planning to relocate before starting work (required) **Experience**: - Trainer: 2 years (required) - Travel Industry: 2 years (required)
-
Outbound Sales Consultant
3 days ago
Century City, South Africa Call centre staffing Full timeCall centre agents are needed for a financial services provider based in Century City to sell Long-term insurance. **Requirements**: - Call centre sales experience (6 months) - Matric ( not negotiable) - Must be fluent in English - Criminal clear Earn a basic of R 9750 plus uncapped Commission. **Job Types**: Full-time, Permanent **Salary**: R9,750.00...
-
Senior Customer Care Consultant
1 week ago
Century City, South Africa Call centre staffing Full timeA leading cellular network provider based in Bellville is looking for Customer Support Consultants. - Manage all customer inquiries end to end (case management) - Administration and changes of customer profiles - Technical queries and Device setup - Customer Retention through understanding customers’ issues and effectively elevating that issues. - Account...
-
Telesales Consultant
1 week ago
Century City, South Africa Call Centre Staffing Full time**Our client in the financial services sector based in Century City is looking for sales consultants to sell long term insurance.** **Minimum Requirements** Minimum of 6 months Call Centre _**outbound **_Sales experience. Experience working in a target driven environment. Ability to communicate fluently in English. Matric. Ability to handle...
-
Call Centre Agent
7 months ago
Century City, South Africa Online Financial Advisor Full timeWe are calling all experienced call centre agents to join our WINNING team,we are recruiting on our Cartrack campaign. **Requirements**: - Manage large amounts of outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Seize opportunities to upsell products when they arise - Strong communication skills / Cold...
-
Call Centre Agent
3 days ago
Century City, South Africa Online Financial Advisor Full timeWe are looking for individuals with (Outbound) Call Center Sales agents. Cartrack / Matrix experts with Outbound experience. **Requirements**: - Manage large amounts of outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Seize opportunities to upsell products when they arise - Strong communication skills...
-
Outbound Call Centre Agent
7 days ago
Century City, South Africa Online Financial Advisor Full timeWe are looking for individuals with (Outbound) Call Center Sales agents. Cartrack / Matrix experts with Outbound experience. **Requirements**: - Manage large amounts of outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Seize opportunities to upsell products when they arise - Strong communication skills...
-
Call Centre Customer Service Team Leader
3 days ago
Century City, South Africa Call Centre Staffing Full timeOur client is looking for an experienced Ticketing Supervisor with advanced customer service experience, people management and problem solving skills, strong analytical background, high level of GDS knowledge and of course the ability to communicate effectively with customers, team members and other partners. The Ticketing Supervisor is responsible for...
-
Training Manager
7 months ago
Century City, South Africa Amazing Vouchers Full time**Training Outbound Call Centre Sales Agents** Important points to take note of: - **HYBRID OFFICE based in Century City, Cape Town**: - **OWN equipment required **_**(Please see requirements below)**_ - **Salary highly negotiable based on experience and to be discussed in interview.** In this role, you'll be responsible for scheduling and conducting...
-
Call Centre Operator
7 months ago
Century City, South Africa MASA Outsourcing Full timeOur client in the marketing industry requires your experience as a Call Centre Operator for a project they are running for 1-2 months on site in Century City, Western Cape. There is a possibility that this will extended. **Minimum Requirements**: - Must be computer literate - Be able to speak and write English, Afrikaans, Xhosa, or Zulu - **Ability to...
-
Outbound Sales Consultant
22 hours ago
Century City, South Africa Call Centre Staffing Full timeWestern Cape, Century City - R9 750 Monthly **Our client in the financial services sector based in Century City is looking for sales consultants to sell long term insurance.** **Minimum Requirements** - Minimum of 6 months Call Centre - **_outbound _**Sales experience. - Experience working in a target driven environment. - Ability to communicate fluently...
-
Sales Consultant
7 months ago
Century City, South Africa Call Centre Staffing Full timeWestern Cape, Century City Our client in the insurance sector is looking for motivated sales consultants to sell long term insurance products. **Minimum Requirements** Minimum of 6 months Call Centre **_outbound _**Sales experience. Experience working in a target driven environment. Ability to communicate fluently in English. Matric. Ability to handle...
-
Sales Call Centre Team Manager
7 months ago
Century City, South Africa MWeb Full time**Main Purpose of the Job**: The primary objective of the role is to take responsibility for managing a team of sales specialists in order to assist in the achievement of sales targets through the allocation of targets resulting in outstanding sales performance. The role is a combination of management, selling, coaching and leadership activities, with the...
-
Call Centre Team Lead
7 months ago
Century City, South Africa RMM Full timeResponsibilities: - General call centre Sales Manager - Planning and directing the hiring and training of new Sales staff - Directing and coordinating all sales activities - Preparing sales budgets and projections and approving expenditures - Tracking and analysing sales statistics based on key KPI's - Handling and resolving customer complaints regarding a...
-
Sales Call Centre Agent
9 months ago
Century City, South Africa MWeb Full time**Main Purpose of the Job**: The PSM division in Cape Town currently has vacancies for Sales Call Centre Agent who, reporting to the Sales Team Manager, will be responsible for acquiring new customers through the Inbound and Outbound Sales Call Centre and up-selling existing customers to a variety of Mweb products. **Job Output** - Achieve sales targets and...
-
Call Center Manager
7 months ago
Century City, South Africa Telkom Express Feathercom Full timeYour role will include supervising the Feathercom call centre department, assist in establishing call centre objectives, managing staff, provide agents with opportunities to expand their knowledge of products and services, assist with generating and allocating sales leads, analyze call centre data, meeting call centre revenue targets, and focus on...