Motor Claims Service Consultant Abuntex
2 weeks ago
Who are we?
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. What will you do?
Santam’s Motor Claims department has a position available for a Claims Service Consultant that will be based at West End, Centurion. The purpose of this position is to get the allocated motor claims ready for an assessor to be appointed, handle all such claim enquiries and be responsible for the allocated claim until payment is complete and summarized. This will include communication with the client, intermediary and service providers. What will make you successful in this role?
- Manage workload and instructions from system through any communication and or documents.
- Required to check completeness and correctness of documents.
- Responsible for all actions to get claim assessment ready.
- Contact client or intermediary telephonically for any identified outstanding information.
- Required to follow up on claims to receive digital images and or any documentation necessary for Assessment.
- Handle complaints, queries and all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers, Claims Committee and Underwriters.
- Compiling of all rejection letters and distribution thereof to relevant stakeholders.
Qualifications & Experience
- Matric
- Minimum 3 years’ relevant work experience in short-term motor claims settlement
- Sound understanding of policy wordings
Knowledge & Skills
- Basic computer skills (MS office)
- Familiar with Santam system
- Good communication skills
- Telephonic skills
- Ability to handle conflict and negotiate
- Basic business ethics Qualification and Experience Grade 12 with 3 to 4 years related experience. Knowledge and Skills Claims administration Claims settlements of a complex nature Payment approval and rejections Operate within claims guidelines and compliance Coach and mentor less experienced short term claims clerks Personal Attributes Business insight - Contributing independently Manages complexity - Contributing independently Plans and aligns - Contributing independently Manages conflict - Contributing independently Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Core Competencies Cultivates innovation - Contributing independently Customer focus - Contributing independently Drives results - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently Turnaround time
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
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