House Manager

2 weeks ago


Cape Town, South Africa Action Appointments Full time

_Madulammoho Housing Association is a nonprofit social housing institution, which was established in 2004 to provide transitional, communal and Social Rental housing to low income families. Madulammoho (Sesotho for “living together”) is home to more than 2,400 low-income tenants._
- Based in Belhar Gardens, Cape Town - Madulammoho Housing Association is seeking to fill the position of:_

**HOUSE MANAGER**

The House Manager will be responsible for rent collection and management of vacancies. Other duties include: management of client relationships; overseeing the maintenance management of the buildings and the grounds’ management of visiting stakeholders, staff and service providers.

This position requires a very strong focus on rent collection and staff management.

Key responsibilities for the House Manager will include:
**Client Services Management**
- Manage the vacancies levels in the buildings
- Manage the rental collection process
- Manage and facilitate the intake and exit process for new tenants

**Service Provider Management**
- Review the performance of the relevant staff and service providers
- Meet with service providers and provide feedback on performance

**HR / Staff management**
- Induct and train new staff and facilitate the probation period process
- Conduct performance appraisals and derive action plans to improve performance

**Maintenance and Security**
- Review overall maintenance and security of the building and liaise with maintenance manager on areas of concerns identified
- Address maintenance requirements as identified by tenants by determining through investigation the work required and requesting work orders
- Attend to minor maintenance
- Oversee the in-house maintenance and cleaning teams

The **House Manager** must fulfill the following requirements:

- A minimum of a Grade 12 is required
- At least 2 years building management is required
- Experience in maintenance is required



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