Indexing Complaints Administrator
5 days ago
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. What will you do?
As an Entry-Level Complaints Indexer you will play a vital role in ensuring that all complaints received through the mailbox are properly captured, allocated, and responded to. This requires excellent communication skills, a strong customer service focus, the ability to work well under pressure and acknowledging complaints, providing timely and professional responses. Key responsibilities
The central point of entry for all work thus a crucial service support function in ensuring effective service delivery
Pro-actively gathers, manages and controls the flow of work received and actions include the indexing, expediting, distribution and allocation of the work
Review incoming messages and identify key information
Provide support to other team members as needed
Capture and allocate complaints that are received via the mailbox
Escalate urgent or complex complaints to the appropriate team member for resolution
Maintain a record of complaints and their status for future reference
Send acknowledgements of complaints to complainants
Manage tracker and accurately log complaints on the complaints system
Ensure that all complaints are accurately recorded and tracked in the complaints system
Ensure that all complaint data is maintained in a secure and confidential manner
Qualifications and experience
Matric/Grade 12
A good pass in Matric/Grade 12 English additional language will be an advantage Knowledge and skills
Microsoft office skills especially Outlook, Excel and MS Teams
Communication skills
Computer literacy is a non-negotiable
Behavioural competencies
Responsible with a high level of accountability
Excellent interpersonal and communication (written and verbal) skills
Client focused
Professional
Effective time management skills
Self-motivated with a strong focus on delivery
Conceptual thinking skills
Must be able to work under pressure, individually or as member or a team
Team player
Innovative thinker with good problem-solving skills
Flexible
Able to adapt to change
Excellent attention to detail
Turnaround time
-
Administrator: Indexer
1 week ago
Bellville, South Africa Momentum Metropolitan Holdings Full time-Introduction Role Purpose Accurately and effectively analyse and review incoming correspondence and documents and create and allocate appropriate workflow task on the workflow system within the service level agreement. Requirements - Matric qualification or equivalent - At least 1 year administration and data capturing experience in an insurance...
-
Complaints Advisor
15 hours ago
Bellville, South Africa CX-International Full time**Purpose of the Role** The Complaints Advisors main objective is to provide an exceptional customer service journey. Being customer centric, professional with excellent communication skills the incumbent always strives for Gold Plated service. Tenured in customer services and handling complaints efficiently, the focus is to ensure first call resolution by...
-
Manager: Complaints
7 months ago
Bellville, South Africa Sanlam Full time**Build a successful career with us** - We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam...
-
Client Care Administrator
3 months ago
Bellville, South Africa Sanlam Full time**What will you do?** - Santam’s Client Care Department has a position available for a **Client Care Administrator**. The position will be based at **Santam** in **Bellville, Cape Town.** **What will you do?** The Client Care Administrator will provide support of a complaints administrative nature and assist the Santam Client Care Department in attending...
-
Client Care Administrative Consultant
4 months ago
Bellville, South Africa Sanlam Full time**What will you do?** - Santam’s Client Care Department has a position available for a **Client Care Administrative Consultant**. The position will be based at **Santam** in **Bellville, Cape Town.** **What will you do?** The Client Care Administrative Consultant will provide support of a complaints administrative nature and assist the Santam Client Care...
-
Disability Claims Administrator
6 months ago
Bellville, South Africa Momentum Corporate Full time**Introduction** **Role Purpose** Provide efficient and effective administration support to ensure the smooth running of a functional area. **Requirements**: - Grade 12 (NQF Level 4) - Intermediate Excel - 1 - 2 years relevant experience - Experience in disability claims process - Understanding of the Group Insurance Industry advantagous **Duties &...
-
Senior Administrator
4 days ago
Bellville, South Africa Momentum Corporate Full time**Introduction** **Role Purpose** To provide an effective and efficient service to clients and intermediaries by receiving, evaluating and responding to queries timeously. **Requirements**: - Grade 12 (NQF Level 4) - 4-6 Year's relevant experience - Employee benefits experience is essential - Extensive industry knowledge and product knowledge as well as...
-
Senior Administrator
1 week ago
Bellville, South Africa Momentum Metropolitan Holdings Full time-Introduction Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. Role Purpose To provide an effective and...
-
Administrative Clerk
7 months ago
Bellville, South Africa Sanlam Full timeOPPORTUNITY- Santam’s Legal Claims Solutions department has a position available for an Administrative Clerk who will be based in Bellville.- WHAT WILL YOU DO?- The Administrative Clerk will serve as the support function within the various business units (E.g., support to the motor and non-motor recovery liability motor claims handler) and administrative...
-
Wage Administrator
2 weeks ago
Bellville, South Africa Indgro Multi Services Group Full time**Introduction** Indgro Multi Services Group, a dynamic company founded in 1982 with a national footprint with branches in Johannesburg, Vanderbijlpark, KZN and Cape Town has been a value adding service provider by providing unique and tailor made products and services (solutions) to blue chip organizations, including small to medium enterprises by...
-
Senior Administrator
1 week ago
Bellville, South Africa Momentum Metropolitan Holdings Full time-Introduction Through our client-facing brands Metropolitan and Momentum, withMultiply (wellness and rewards programme), and our other specialistbrands, including Guardrisk and Eris Property Group, the groupenables business and people from all walks of life to achieve theirfinancial goals and life aspirations. Role Purpose To provide an effective and...
-
Bellville, South Africa Sanlam Full time**Build a successful career with us** - Sanlam is a leading financial services group, originally established as a life insurance company in 1918. The Sanlam Group conducts its business through Sanlam Limited, the corporate head office and five business clusters. The corporate head office is responsible for the Groups’ centralised functions such as...
-
Sales Co-ordinator
1 day ago
Bellville, South Africa Lionels Veterinary Supplies Full timeWe are looking for a Sales Co-ordinator/Administrator to ensure that existing customers and accounts are serviced, and key customers reporting is provided to the sales team, contributing to the successful achievement of our sales representatives. **Duties and responsibilities** Your responsibilities will include but not limited to invoicing, processing and...
-
Database Administrator
7 months ago
Bellville, South Africa Sanlam Full time**Who are we?** Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology...
-
Senior Administrator
1 week ago
Bellville, South Africa Momentum Metropolitan Holdings Full time-Introduction Role Purpose To provide an effective and efficient service to clients and intermediaries by receiving, evaluating and responding to queries timeously. Requirements - Grade 12 (NQF Level 4) - 4-6 Year's relevant experience - Employee benefits experience is essential - Extensive industry knowledge and product knowledge as well as relevant...
-
Oracle Database Administrator
2 months ago
Bellville, South Africa Sanlam Full time**Who are we?** Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology...
-
Data Privacy Administrator
2 weeks ago
Bellville, South Africa Sanlam Full timeWho are we? Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology...
-
Professor / Associate Professor
7 months ago
Bellville, South Africa University of the Western Cape Full timeFacilitate learning and teaching of Inorganic Chemistry at undergraduate and postgraduate levels; - Conduct research and publish in appropriate high impact journals; - Obtain external funding to conduct research and help guide research efforts in the field of Inorganic Chemistry; - Undergraduate and postgraduate supervision; - Provide academic leadership; -...
-
Administrative Clerk
7 months ago
Bellville, South Africa Exceed Recruitment and Human Resource Consultants Full time**Reference**: 9146 NB **Consultant**: Nine Broodryk Switchboard Answer professionally & friendly Accurate taking and distribution of messages. Accurate call forwarding. Write out slips for staff taking on the book system (accurate) Arrange daily with cleaner for hygiene in office (manage him). Work according to the cleaning schedule & ensure that cleaner...
-
Jde CNC Administrator
4 days ago
Bellville, South Africa Santam Full timeCAREER OPPORTUNITY An exciting career opportunity exists for someone to perform a new and critical role with in B.IT.S - Santam Business Information and Technology Services, reporting to the Configuration Manager: IT Finance Solutions at Santam Bellville (Cape Town) Head Offices. Guided by the CNC Manager and a prioritised backlog, this role will be...