Quality Assurance Assessor/ Coach

2 weeks ago


Johannesburg, South Africa Tracker South Africa Full time

**Position summary**:
**Industry**:IT & Internet**Job category**:IT and Telecommunications**Location**:Johannesburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**About our company**:
**Introduction**:
The primary objective for appointing a Quality Assurance Assessor/coach in the Sales Contact Centre is to evaluate adherence to company policies/procedures and statutory requirements in line with Trackers customer service; sales and Compliance strategy. They will provide support towards the achievement of maximum productivity, enhanced customer service and growth in line with the Contact Centre/Company strategy, company vision and values.

**Job description**:

- Evaluate adherence to company policies/procedures and statutory requirements
- Evaluate data captured by the customer service acquisitions department
- Identify business risks
- Implement & drive campaigns
- Build and enforce a customer centric & sales approach
- Analyze QA results and identify development areas & trends for training purposes
- Establish, build and maintain good relations with all business partners
- Coach & develop a team
- Communicate actively and effectively
- Provide weekly/monthly reports and feedback to the supervisor/manager and other internal stakeholders
- Visibility in their area of support
- QA Standardization
- Conduct Calibration sessions
- Script reviews
- Participation in department sales drives
- Involvement in adhoc projects

**Minimum requirements**:

- Matric
- 3 year experience as a QA Coach in a Sales Contact Centre
- Accredited Assessor; RE5 & FAIS will be advantageous
- Proficient in Microsoft Office suite
- Strong understanding of customer service; sales & QA process
- Sound Administrative, Analytical, Business writing, Communication, Presentation; Planning & Role play skills
- Deadline driven and adherence to schedule
- Logical thinking
- Able to work independently
- Strong business acumen
- Passion for people - customer service & sales
- The ability to influence the team
- Strong leadership skills
- High degree of emotional intelligence
- Professional
- Flexible
- Assertive



  • Johannesburg, South Africa AllLife Insurance Full time

    QUALITY ASSURANCE ASSESSOR - Must be fluent in Afrikaans The successful person will work closely with Sales and Leadership to ensure they are best equipped to effectively run Sales, disseminate information to Partners, Internal Stakeholders, and leadership to make informed decisions. You will be responsible for the complete QA process that not only...


  • Johannesburg, South Africa AllLife Insurance Full time

    QUALITY ASSURANCE ASSESSOR The successful person will work closely with Sales and Leadership to ensure they are best equipped to effectively run Sales, disseminate information to Partners, Internal Stakeholders, and leadership to make informed decisions. You will be responsible for the complete QA process that not only safeguards the quality of our...


  • Johannesburg, South Africa AllLife Insurance Full time

    QUALITY ASSURANCE ASSESSOR - Must be fluent in Afrikaans The successful person will work closely with Sales and Leadership to ensure they are best equipped to effectively run Sales, disseminate information to Partners, Internal Stakeholders, and leadership to make informed decisions. You will be responsible for the complete QA process that not only...


  • Johannesburg, South Africa Cartrack Full time

    An exciting opportunity exist for a seasoned QA Agent. Key responsibilities include assessing call quality and behaviour for Call Centre Agents in the Call Centre Centre (sales & customer services) by listening to live and recorded calls. You will also conduct necessary coaching with the aim to improve service delivery, compliance and legislative...


  • Johannesburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary **Job...

  • Quality Assurance Administrator

    Found in: Talent ZA C2 - 2 weeks ago


    Johannesburg, South Africa Ad Talent Africa Full time

    This young, dynamic and entrepreneurial organisation within the financial and insurance industry as a vacancy for a Quality Assurance Administrator within the Collections Call Centre. .MAIN PURPOSE OF THIS POSITIONTo assume responsibility for:Quality Assurance for the GroupMAIN TASKS AND RESPONSIBILITIES:Implement and Monitor the QA process (Internal Call...


  • Johannesburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary The...

  • Quality Assurance

    Found in: Talent ZA 2A C2 - 2 weeks ago


    Johannesburg, South Africa TalentCru Full time

    Our client is in search of a talented and dedicated Quality Assurance Professional to join their team. If you are passionate about maintaining the highest standards of quality and ensuring compliance with industry regulations, we want to hear from you!Must possess a suitable tertiary qualification in Engineering/Quality Control.A Quality Control/Management...


  • Johannesburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary Motor...


  • Johannesburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001037 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Customer Service**Location**:Gauteng**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: Tracker requires the services of a Quality Assurance and Operational Insights Manager in the Customer...


  • Johannesburg, South Africa Six Sense Full time

    Gauteng, Johannesburg - Annually Cost To Company (Market related) A well-established short term insurer is seeking to appoint a Quality Assurance Technician The purpose of the role is to conduct quality assurance assignment to monitor compliance, internal policies, procedure and applicable regulations or laws. **Qualification**: - National Diploma in...


  • Johannesburg, South Africa Six Sense Full time

    Gauteng, Johannesburg - Annually Cost To Company (Market related) A well-established short term insurer is seeking to appoint a Quality Assurance Specialist Performs complex level proactive (risk) reviews, quality assurance follow-ups, continuous monitoring projects and general quality assurance support to key stakeholders. **QUALIFICATIONS &...


  • Johannesburg, South Africa Edge Executive Search Full time

    Quality Assurance Tester - 2023-06-27 - 2023-07-05 - Contractor - JHB003264 - Information Technology- Gauteng, JHB - Central - Hourly Basic Plus Commission (Market related, Negotiable)- QA Test to join the team and assist with projects. - We have an opportunity for a Quality Assurance Tester with one of our banking clients on a contract...


  • Johannesburg, South Africa Six Sense Consulting Full time

    **Qualification**: - National Diploma in Auditing/ BTech Auditing /Bcom Audit/Accounting/Risk/Finance **Experience**: - Two (2) years experience as an Internal Auditor in a short-term/ non-life insurance company - OR - Two (2) years experience doing Quality Assurance in a short-term/ nonlife Insurance company. **Quality Assurance Reviews and Projects** -...


  • Johannesburg, South Africa Six Sense Full time

    Gauteng, Johannesburg - Annually Cost To Company (Market related) A well-established short term insurer is seeking to appoint a Quality Assurance Technician The purpose of the role is to conduct quality assurance assignment to monitor compliance with the company agent outsourcing agreement, internal policies, procedure and applicable regulations or...


  • Johannesburg, South Africa Affirmative Portfolios Full time

    **Finance ~ Insurance** **JHB Central** ***: **Quality Assurance Specialist - Illovo** **Permanent - Salary Market Related** **Job Summary and role** Performs complex level proactive (risk) reviews, quality assurance follow-ups, continuous monitoring projects and general quality assurance support to key stakeholders. Works involves leading and conducting...

  • Quality Assurance Manager

    Found in: Talent ZA C2 - 2 weeks ago


    Johannesburg, South Africa Hire Resolve Full time

    Hire Resolve's client is currently seeking a highly skilled Quality Assurance Manager to join their team. As a Quality Assurance Manager, you will be responsible for ensuring that all products and processes meet the company's high quality standards. You will oversee the quality assurance team and implement effective quality control measures.Requirements...


  • Johannesburg, South Africa Lakwema Consulting Full time

    Purpose: They will be the technical expert and lead for activities related to strengthening Quality Assurance (QA) and Quality Improvement (QI) support services rendered by Our company. Key Accountabilities (included but not limited to): Set and guide standards which will form the foundation of quality assurance and quality improvement across all our...


  • Johannesburg, South Africa Affirmative Portfolios Full time

    **Insurance ~ Risk Management ~ Quality Management** **JHB Central** ***: **Quality Assurance Technician** **Permanent - Illovo - Salary Market Related** **Purpose** The purpose of the role is to conduct quality assurance assignment to monitor compliance with the companies agent outsourcing agreement, internal policies, procedure and applicable...


  • Johannesburg, South Africa Stonebridge HR Solutions Full time

    We are looking for an QA/QC Supervisor for a company within the FMCG industry in the Nasrec area in Johannesburg, you will be responsible for the overall supervision and monitoring of quality and food safety assurance activities for the site organisation. **Requirements**: - Diploma or degree Food Tech/ Biotech/ Food & Nutrition or Analytical Chemistry -...