Safari Consultant

2 weeks ago

Cape Town, Western Cape, South Africa HotelJobs Full time
A well-established Tourism Company is looking for a Safari Consultant within the Reservations Department. The position will be based at the Cape Town Head Office and the consultant will report to Reservations Manager.

The role of a safari consultant within the travel company required:

  • Discuss client requirements and advise on suitable options.
  • Plan, prepare and cost itineraries (travel plans) for clients.
  • The creation of high quality intricately planned tailormade itineraries for a wide range of clients from Honeymooners to Families. You will be ultimately responsible for costing, planning and implementing and confirming these itineraries.
  • Ensure the itinerary presented to the client fits their individual requirements as best possible and the supporting information and advice is to the highest standard.
  • To achieve the highest levels of client service at all stages of the process to engender repeat business.
  • Demonstrating a total commitment to customer service.
  • Working within a small team it is imperative you engender good working relationships and have a strong team ethic.
  • An indepth understanding is required of the destinations sold and firsthand knowledge is essential. As such, from time to time, you will be required to visit these destinations on educational trips.

Personal attributes required:

  • Proficiency in English; knowledge of the additional language is an advantage.
  • Possess effective organizational skills and the ability to complete multiple tasks and a high volume of work.
  • Excellent time management, organizational, and followthrough skills.
  • Ability to respond quickly and accurately to requests for information.
  • Support team members and management.

Skills and Experience
Required:

  • Minimum 5 years as a destination specialist
  • Passion for travel within Africa.
  • Excellent communication skills.
  • Excellent customer service & selling skills.
  • Advanced level of computer literacy.
  • Highly organised with strong time management skills.
  • Strong attention to detail.
  • Results orientated.

Competencies:

  • Planning, organising and prioritising.
  • Customer service and client relationship management.
  • Detail orientation and analytic.
  • Business acumen.
  • Time management skills.
  • Excellent oral and written communication skills.
  • Problem solving skills.
  • Negotiating and influencing skills.
  • Able to work under pressure in fast pace busy environment.
  • Able to work shifts / after hours / public holiday's and weeend should the business require so

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